Training Course Syllabus:
Dealing with Difficult People Seminar
Do you know how to work
with difficult people? How many of these personalities do you recognize?
- The Know-It-Alls
They're arrogant and usually have an opinion on every issue. When they're
wrong, they get defensive.
- The Passives
These people never offer ideas or let you know where they stand.
- The Dictators
They bully and intimidate. They're constantly demanding and brutally critical.
- The Gripers
Is anything ever right with them? They prefer complaining to finding
solutions.
- The "Yes" People
They agree to any commitment, yet rarely deliver. You can't trust them to
follow through.
- The "No" People
They are quick to point out why something won't work. Worse, they're
inflexible.
Of course you recognize
them. They're the people you work with, sell to, depend on, live with. Learn to
deal with them quickly and confidently at Dealing with Difficult People.
Concrete techniques for
dealing with difficult people in the workplace and at home
Never again fall victim to those who love to make life miserable for the rest of
us. This training gives you concrete techniques for dealing with difficult
people in the workplace and at home. It provides specific strategies for getting
adversaries to cooperate … bullies to back off … wallflowers to open up …
chronic complainers to quiet down. Knowing how to deal with difficult people at
work will allow you to approach your job with more enjoyment and your coworkers
with greater confidence. Cooperation, collaboration, and compromise will improve
— and that makes for a more productive and efficient workplace for everyone.
How this program is
structured …
It's structured for
maximum learning. You'll experience a carefully designed combination of:
- Informative
presentation
Your trainer is skilled at sharing information in a way that's engaging. Just
sit back and take it all in.
- Practice exercises
You'll do some of these alone, and others with groups or a partner. Don't
worry — no one will be singled out or embarrassed.
- Group discussion
Get your questions answered. Share your point of view. These are some of the
most stimulating segments of the program.
"… lots of practical info! I'm
excited about developing my plan of action, and will look at my coworkers in a
different, more open-minded and caring way." Denise Weaver,
senior benefits specialist
Dealing with Difficult
People — Seminar Overview
Understand the difficult people in
your life
Learn how they think, what they fear, why they do what they do. Understanding
these things makes dealing with difficult people less frustrating.
- "Mapping" difficult people to gain insight into what makes them tick
- The most common mistake well-intentioned people make that actually worsens
conflicts
- What a team can do with a person who isn't a team player
- The single best response to sarcasm
- 3 ways to get people to keep their word
- How to deal with a person who practices one-upmanship
- When to go to a third party for help in dealing with a problem person
Know how to communicate
with difficult people
At this seminar, you'll
concentrate on here's-how-you-do-it techniques. You'll leave knowing how to use
these techniques in specific situations when dealing with difficult people in
the workplace.
- What to do when someone
— even a boss — starts yelling
- What to do when someone
takes credit for your idea
- How to determine if a
difficult relationship is worth salvaging, and what to do if it isn't
- The best way to get
someone to stop holding a grudge
- Handling the person who
says one thing to you but the opposite to someone else
- When and how to go over
someone's head to a superior
- Dealing with touchy
people who take things personally
- How to get your boss to
quit procrastinating and make a decision
Be less of a target for difficult
people
Look at the difficult people in your
life. Chances are, at least one person manages to get along with them. You can,
too. Learn how to derail problem people and teach them to treat you with
respect.
- How to cope with excuse-makers and
blamers
- What to do immediately when someone
threatens you
- 3 tactics that prevent you from
being manipulated by others
- Hot buttons: how to keep people
from pushing yours
- "The boss's favorite": how to cope
with the person who's perfect in the boss's eyes — but doesn't really do a
fair share of the work
Bring out the best in even the most
difficult people
Let's face it, nobody's difficult all
the time (and everybody is some of the time). Your new skills will help you
reinforce positive behavior in even the most difficult people — at work and at
home.
- How to handle a coworker who is too
competitive
- How to handle someone who wants to
get "too personal"
- What to do when people make
promises you suspect they won't keep
- How to give an aggressive person an
alternative to direct conflict
- The special body positions to use
in dealing with specific kinds of difficult people (your body language can be
even more powerful than what you say)
- Special for managers: how to deal
with employees who don't keep commitments … have a negative attitude … or are
closed-minded
Seminar Time:
Seminar Check-In 8:30 AM Seminar Class Time: 9:00 AM - 4:00
PM
CREDITS:
This course qualifies for 6 Basic Communication CPE credits. Certificates will be available 10 days after your
event has ended.
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