Administrative assistant training
seminar news and articles
Administrative Assistant? - 5 Tips You Must Consider
Thinking about hiring an
administrative assistant? Well before you do there are five tips you
must consider that may make the difference in what type of
administrative assistant you choose to hire.
This is because while you may have a
secretary in mind for your administrative assistant it may actually
be better for your business to consider hiring a virtual secretary.
Before you dismiss the idea, read up on the following five tips and
judge for yourself!
Available office space
Before you can hire an
administrative assistant you need an area for them to work from.
If you are a small business or own
a business that runs from your home you may not have the required
space. In which case, a virtual assistant who works from their own
home may be your best choice.
Start up costs
You know that new office, not only
will you need the space but you will also have to spend money
equipping it with the hardware and office supplies that your new
administrative assistant will need.
Once you starting adding up the
costs of computer equipment, a phone line, and various office
furniture items such as a desk, the start up costs of hiring an
employee can be overwhelming.
Hours of availability
An administrative assistant expects
a work schedule and regular hours.
If this is not what you need or if
you want more flexibility you may want to look into hiring a virtual
Depending on the nature of your
business there may be extensive training required for any new
The amount of training required
also depends on the jobs you expect your administrative assistant to
Taxes and benefits
Hiring a new employee means that
you have pay taxes to the government for your new employee.
It also means that you have to
provide your new employee with sick days, vacation days, health
insurance, and other benefit options. If you have not already set up
a program for employees these tasks can not only be time consuming
but cost money as well.
Certificate Programs With Great Career Opportunities
Today, there are thousands of
certificate programs that promise to land you aspiring careers.
However, not all of these programs live up to the promise. With
extensive research, we have found out the truth behind certificate
programs. The research helped us to find the three best certificate
programs that are available in today's world. Just keep reading to
find more about them.
Accounting Technician Program
Accounting is a field that always
has good career opportunities. In this slowed down economy, the
demand for accounting technicians is very high. An accounting
technician gets paid based on his/her ability and qualifications.
Accounting technician training programs prepares the candidates to
meet any challenge in the accounting world. Through these training
programs, the candidates become certified accounting technicians,
along with getting wide knowledge about receivable and payable,
payroll procedures and tax laws, fixed assets, present value
calculation for liabilities, cash-basis and bookkeeping. This
enables them to command higher salaries than expected.
The Legal Field
The legal field is well known to be
a never-ending source jobs. Paralegal jobs are the current
attraction in the legal arena, due to an abundance of lawyers. There
are many types of paralegal training programs that are available
today. The traditional on-campus paralegal training and the quicker
online paralegal training are the two primary options. There is a
misconception among people that there is absolutely no need of
paralegal training. They think that they just need to a law firm and
become a paralegal. The fact is that the most paralegals are hired
based on their knowledge and previous experience. The paralegal
degree and training programs are an excellent means to get wide
knowledge about legal activities. Becoming a paralegal is very easy
today. The basic training requirements are good writing skills, some
computer knowledge and a few management skills.
Administrative Assistant Training
Administrative assistants are
needed everywhere, in every industry. Hence, the scope of career
opportunities is wide too. The responsibilities of administrative
assistants will vary across different companies. However, typing,
filling forms and answering phone calls are the basic
responsibilities of an administrative assistant. Though the clerical
and office skills of the administrative assistants are often
overlooked, the best administrative assistants can gain recognition
by completing office tasks with the utmost efficiency. So where does
this "utmost efficiency" come from? This is where the administrative
assistant training programs come in handy. The important fact to be
noted is that administrative assistants get paid based on their
Choosing the Right Institution
When it comes to training programs,
there are a lot of scams online. Therefore, it's always good to do a
little research about the institution before you join them. Always
stick to the trusted and accredited training programs to avoid
scams. Renowned training institutions like 'MTI College' are
excellent platforms of study and they offer great career assistance,
Career Training -
Training To Become A Clinical Research Assistant
If you've been considering a career as
a clinical research assistant, then you likely already know how many
different programs are out there to provide you with training. It's
choosing the right CRA training course that can be difficult.
Without the right training, you may have trouble finding work, and
you may not be fully prepared for this multi-competent medical
Life as a CRA is
different than other medical fields. A simple training program that
provides you with administrative training won't do. On the other
hand a CRA training program that focuses on just medical assistance
won't give you the administrative training that you will require.
With the variety of job functions a CRA may be required to perform,
you will need an all-encompassing training program.
Fortunately, it isn't difficult to
choose the right program. All you need is a little guidance in what
a good program should include.
Characteristics of a CRA
When you look at the duties of a
clinical research assistant it begins to become clear what you
should look for in your training. As a CRA you will have many
administrative duties, likely have clinical assistance duties, and
many times you will also be responsible for keeping things running
smoothly. Your work as a CRA may be in a hospital, a clinic, a
research facility, or even in an industrial setting. Because of the
variety of roles, and work environments, a wider range of skills is
1. A Law/Ethics Component - A good
CRA training course will include a law/ethics component. Many times
the CRA will be responsible for overseeing the way things are run in
the office, and ensuring that the medical staff complies with state
laws or other medical laws.
2. Patient Care Component - The
clinical research assistant may be required to assist doctors and
researchers in patient care. A patient care component with hands-on
training will better enable the CRA to perform this role.
3. Medical Component - To further
the clinical research assistant's knowledge in patient care a
medical component should also be included. This isn't nurses
training, but a basic knowledge of the body, first aid,
pharmacology, and medicine in general will be required.
4. Pediatrics Component - For the
CRA that will be assisting in Pediatrics/Gynecological procedures,
this component is also important. Since you don't know beforehand
where you will work, this is also an important component to your
clinical research training.
5. Administrative Component -
Finally, as a clinical research assistant, you will be responsible
for many administrative functions. Your training should include an
administrative component that teaches computer skills, medical
coding and billing, phone skills, and record keeping skills.
Another important aspect of your
training that should be considered is the length of the program
itself. In some places you can receive your training in as little as
two months. The reality of it is that with the knowledge required,
these programs may be too short. A good clinical research assistance
training program will likely take you 6 months to a year to
Choosing a training program for
your career path is important. When it comes to CRA training, you
now have a guide to what to look for before starting your course.
Administrative Assistant Vs Virtual Assistant
The term virtual assistant has only
been around for a few years. Many business owners are still somewhat
unfamiliar with it. Some have an idea of what it means, but may not
fully understand the differences between an administrative and a
virtual assistant. As a business owner, you might be wondering which
one you should hire. I spent almost thirty years going down the
administrative career path, and am now a professional virtual
assistant. I consider myself an expert in both fields and, as such,
will attempt to clarify some of the differences for you.
Any good manager knows better than to
underestimate the value of a good admin assistant. Their skills and
hard work are what help a business to be successful. Without them,
most business owners would find themselves floundering. Even if they
have good administrative skills themselves, they don't necessarily
have the time to perform that function.
Below is a list of some of the
advantages of hiring an administrative assistant:
· On-site presence; able to greet visitors/customers;
· Keep up with day-to-day activities within the office;
· Most are proficient in word processing, spreadsheet applications,
· Convenience of sitting in on meetings to take minutes.
Some of the disadvantages might
· The cost of hiring an employee is usually two to two and a half
times their salary;
· They take time off, often without prior notice or authorization;
· They get paid for a certain amount of unproductive time on the
· They need to be "managed".
Now, let's explore some of the
advantages and disadvantages of hiring a virtual assistant.
Some of the advantages include:
· Expertise in all of the same things as an admin assistant;
· Many have specialized training in things such as: internet
marketing, social media marketing, affiliate marketing, SEO,
competitive analysis, email marketing, set up shopping cart, set up
auto responders, and so on;
· Most work on a contract basis; you only pay for time on task;
· Most are business owner's themselves and work with you as a
business partner rather than work for you as an employee.
Some of the disadvantages might be:
· Lack of physical presence in the office;
· Charge a higher hourly rate than you would usually pay an
As a business owner, of course,
only you know what your business needs are. I recommend interviewing
both types of assistant to assess what each can contribute to your
business. Just as you might interview several candidates for an
administrative assistant position to ensure you get the most
qualified person to meet your needs; you also should interview
virtual assistants to assess their level of expertise in the areas
you need assistance with. Although some are general virtual
assistants, many specialize in a particular area. It might be that
you need both; an administrative assistant to work in the office
either full or part time, and a virtual assistant to work on
projects that require specialized training and expertise.
I hope you have found this to be
helpful in distinguishing and choosing between an administrative and
a virtual assistant. Which ever one (or, perhaps both) you decide
will be of the most benefit to you, I wish you success in your
Charly is a Virtual Assistant
and the owner of The VA Pro. Her area of specialty is in
Social Media Marketing. Her focus is on helping businesses
gain exposure, branding, and build their customer base through
the social network channels. In addition to this, she also
offers other internet-marketing related services.
Charly can be contacted via her
http://www.thevapro.com Her blog, Entrepreneurial Gems can
be found at
Administrative Assistant CVs - How to Write
Because of the competitive nature of
job markets, a single application for an administrative assistant
position can draw hundreds of applicants. As a result, employers
typically scan resumes in mere seconds, usually about thirty
seconds. For this reason, your administrative assistant CV must have
all the right features that will encourage the reader to read
through your resume. Typically, badly written CVs end up in the bin
so it is vital to avoid the pitfalls when writing your own
administrative assistant resume.
You should write your administrative
assistant CV in 2 pages. This should be sufficient for you to
highlight relevant administrative skills, expertise, experience and
qualifications. If you have been in an administrative position for a
considerable period of time and have taken up positions with
increasing responsibility, you may require more than 2 pages to
fully document your career. This is acceptable so long as the
information is relevant.
When compiling your administrative
assistant CV, keep the layout and format simple so that the
presentation is easy on the eye. Your CV should be written in black
with Arial or Times Roman font and size 10 or 12 for the content.
Your heading should be written in size 14 or 16 and the document
should be consistent both in layout, font style and size.
It is important that the reader
understand your career goal quickly from your resume. You should
therefore start your CV with a persuasive profile briefly detailing
your background in administration and your objective. Your
professional profile should be kept to a short paragraph of no more
than 3 or 4 sentences. Your introductory professional profile
statement should be followed by a bulleted list of your key skills
relevant to administrative job positions. The list should contain no
more than 8 short lines. If you are entering an administrative
position for the first time, then your key skills should include
relevant transferable skills such as attention to detail,
organizational skills and ability to work accurately under pressure.
Your key skills summary should typically include the following:
- A methodical approach to work
- Your organizational skills
- Your ability to work proactively
within a team setting
- Your ability to work effectively
on your own initiative
- Good communication and
- Sound computer skills and
competent typing ability
- Your attention to detail and
ability to work accurately
- Ability to work to deadlines and
work effectively under pressure
If you are entering an
administrative post with no previous experience, perhaps because you
are a recent graduate, then you should add details of your education
and training before your work experience, highlighting areas that
are directly applicable to your remit in administration such as
English, numerical qualifications and computer literacy
certifications. If on the other hand you have amassed previous
experience as an administrator, then your professional work
experience should precede your education and qualifications. When
presenting your work experience, try to describe the skills you used
in your remits and how the position helped you hone those skills
further, along with other skills you acquired within the post.
Your CV should be written in the
third person with minimal use of "I" in your document. Also, always
mention dates, names of employers and names of educational
institutions attended. You should also highlight achievements and
other significant results that bear relevance to a position in
Getting Microsoft Office Specialist Training
Whether looking to advance in your
current company, apply for a better position, or get started in the
business world, it’s very valuable to be a MOS. MOS (sometimes MOUS)
stands for Microsoft Office Specialist, which is an in-depth
certification provided by Microsoft. . . and being one can set you
apart in a very competitive job market. Having Microsoft Office
Specialist certification doesn’t just look good on your resume-- the
skills you will learn will help you to be more efficient and
knowledgeable in your day to day work. Whether you’re an
Administrative Assistant or a Database Manager or a Teacher, MOS
training and certification can streamline your working methods.
In order to receive your Microsoft
Office Specialist certification, you must pass one of the Office
Specialist exams. You can choose to take the exams for the entire
Office suite, or for only the program you need at the time. The
exams themselves can be taken at computer learning centers,
community colleges and universities, and even office supply stores
such as Comp USA.
Since this is a highly specialized
exam that requires quite a depth of knowledge, there are a variety
of training options for those looking to take their MOS exams. This
includes in-home self training using free online tools and classes,
to paid online training programs, to college-level courses on Word,
Excel, PowerPoint, Access, and Outlook.
Using Free Tools and Resources
For those that are quick learners,
there are a variety of free options available to teach you what you
need to know to pass your MOS exam. There are also many books on the
market meant to teach the ins and outs of the different Microsoft
Office programs. The downside to this, though, is the difficultly
learning some specifics without a teacher.
The online courses available to
prepare you for your MOS exam range from full-term courses to
seven-day accelerated “boot-camps.” Doing a simple Google search
will give you countless MOS training options, whether they be
specifically for taking the MOS exam, or for learning the Microsoft
Office suite. The advantage of this sort of course is that it
combines the convenience of learning at home with led teaching. For
most, this is an ideal option for preparing for the MOS, as there is
a huge array of options available for all price ranges and time
Community College Courses
Chances are, your community
college has several courses on Microsoft Office that will easily
prepare you for the MOS exam. The advantage of this type of course
is having hands-on teaching in a classroom environment. This is
especially good for those slightly less computer-savvy, or those who
don’t learn easily from reading. Or even just those who prefer a
classroom environment. Most community colleges have ultra-cheap
rates for residents, and usually have few or no required courses for
most Microsoft Office courses. This would only work well, however,
for those with little time constraints, as most programs take a full
semester to complete.
Assistant or Medical Transcription - Which is Right for You?
Before choosing any career path, the
first thing you must do is determine which path is right for you.
Sometimes, though, two careers may be similar enough that it can be
difficult to sort out their pros and cons. This is true of medical
office assisting and medical transcription. Both of these careers
have a lot to offer, and both require a similar level of training
and experience… but which is right for you?
Medical Office Assistance
A Medical Office Assistant works in
a hospital or physician’s office in a secretarial or administrative
assistance capacity. Working with physicians and health care
providers is a demanding and detail-oriented position-- in order to
successfully work as a Medical Office Assistant, you must have good
communications skills, some experience as an Administrative
Assistant or Secretary, and the proper training.
Training: In addition to applying
the usual office-related tasks to the health care field, some of the
more complicated things a Medical Office Assistant must undertake
are medical billing, completing clinical procedures, and applying
medical terminology. Most Medical Office Assistants take certificate
programs, either online or at a community college or university.
Pay and Work Conditions: Medical
Office Assistants generally make from $20,000 to $30,000 per year,
depending on location. This salary is in addition to regular health
and vacation benefits provided by the employer. Medical Office
Assistants generally work from a physician’s office or hospital, and
have very few opportunities to telecommute.
The job of a Medical
Transcriptionist is to listen to recordings dictated by health care
professionals, transcribing them into reports, correspondence, etc.
They generally use set types of equipment, including digital/analog
recorders, headphones, and foot pedals (for pausing and playing
recordings). A quality Medical Transcriptionist does more than
transcribe recordings-- he/she must be able to spot inconsistencies
or mistakes in terminology and correct them in written reports. This
is of key importance, as accuracy of reporting can affect patient
Training and Requirements: As
Medical Transcription is in-depth, detailed work, most employers
will only hire Transcriptionists who have completed an appropriate
training certificate program. Though it’s not always required, the
completion of an Associates Degree is recommended. This work also
requires good English language skills, including an in-depth
knowledge of grammar and punctuation.
Pay and Work Conditions: Though the
earnings of a Medical Transcriptionist vary widely according to
experience and industry, the median salary for a Medical
Transcriptionist is $34,400 yearly. Though Medical Transcription is
generally done from a hospital, medical library, etc., many Medical
Transcriptionists (about a third) telecommute, receiving dictation
via the internet and working from home.
Which is Right?
The most important thing to keep in
mind when deciding between these two careers is your own priorities.
For instance, Medical Transcription may pay a bit more and provide
tons of personal freedom for telecommuters, including working from
home and choosing your own hours, those that telecommute generally
receive no health or vacation benefits, simply working as
independent contractors. On the other hand, while a position as a
Medical Office Assistant comes with the benefits you would
expect from any full-time job, it gives you very little freedom-- no
more than any administrative position would.
For those out there looking for the
freedom of a work-from-home position, Medical Transcription might be
just the thing you’re looking for. However, if you’re seeking the
stability of a 9-to-5 job, Medical Office Assistance might be right
5 Reasons Solo
Professionals Need a Virtual Assistant
Solo professionals often bite off just
more than they can chew. They do this because they want to succeed.
I think that if they take on a little bit more, they will do more
and, therefore, succeed more. Stop spreading yourself too thin and
get the help you need.
often forget that they can't do everything. Everyone is an expert at
something, but no-one is an expert at everything. Solo professional
doesn't need to mean "lone wolf". If you are not good at something,
get someone else to do it. Your clients will appreciate that the
work is done well and not just completed.
Solo professionals tend to focus on
too many things at once. The old phrase, "do one thing, and do it
well" comes to mind. If need be, get a virtual assistant to help you
mange your greatest resource - your time. A good VA can weed out
those time wasting emails and voicemails. They can help you
prioritize your schedule and help give you the time to spend on your
area of expertise.
Solo professionals can have a habit
of mixing business with pleasure. Sometimes it is difficult to keep
a handle on your own finances and keep your personal money separate
from your business money. Hire a virtual assistant who specializes
in bookkeeping and get them to help you budget and plan how and
where you spend your money. They can also handle the "divorce" of
your personal and business finances.
Solo professionals are great at
what they do and they get paid accordingly. They can also have more
expenses than a professional that is in a partnership or firm.
Hiring a virtual assistant is more cost effective for the solo
professional than hiring in-house administrative assistance. Since
the VA is private contractor with their own office, you don't have
to put out money for more space, equipment, health benefits, and
other employee related costs. Also, since a virtual assistant is
only paid for the time that they work for you, there is no money
lost to long lunch breaks, personal calls, or even sick days.
If you are a solo professional, and
if you need some help, consider hiring a virtual assistant to
partner with you for your success. You will be glad you did.
To find out more about virtual
assistants and how they can help you as a solo professional take a
look at www.righthandmanva.com or http://right-hand-man.blogspot.com
Darrell A. Williams is the owner
of Right-Hand-Man Virtual Assistant Services - a Multi-VA team
practice. Darrell has over 7 years experience in the
administrative support field. He has worked for non-profit
organizations in Canada, the US and the UK. He has also worked
as an event planner and personal assistant. Darrell has not
only been self-employed, but has also held management
positions in several companies and has worked in private sales
contracting. Through our commitment of constant educational
upgrading, Darrell recently increased our company's
capabilities by completing a Legal Administrative Assistant
training program. Darrell's specialties include legal
administrative assistance, editing, proofreading, document
formatting and calendar management.
Going Virtual As
An Administrative Assistant
Becoming a virtual administrative
assistant is an excellent home based business venture, especially if
you posses previous work experience in the administrative field
along with great communication skills and time management skills.
Virtual administrative assistants are highly proficient and trained
independent contractors who offer their administrative support
services to businesses, professionals and busy individuals around
As a virtual
administrative assistant there are a variety of services which you
can offer to your clients. Appointment scheduling, management and
monitoring of emails, typing services, custom database designing,
concierge services, telephone answering, internet researching and
marketing support are some of the services which are covered by
virtual administrative assistants. However it is recommended that
you take into consideration your area of expertise when choosing the
services you would present to your clients.
Many businesses, professionals and
busy individuals rely on virtual assistants to carry out their
administrative tasks on behalf of them. The main reason behind this
is the cut down of costs. As a virtual assistant you would work on a
contractual basis from your own home. Due to this the employer
doesn't need to bear expenses such as insurance, taxes, healthcare,
paid leave and other legally required benefits. Furthermore the
employer doesn't need to provide office space, equipment and
training for you, as would be required for an on-site employee. Thus
the overhead costs are reduced by the elimination of the above
Virtual assistants are
entrepreneurs and dedicated business owners themselves, who desires
their customers' growth and success as much as their own. This is
another reason why there is a demand for virtual assistants.
Businesses, professionals and busy individuals are sure to receive a
professional and quality service.
The expansion of technology and the
advancement of the internet have now provided the opportunity for
individuals to work from the comfort of their own homes. This is the
primary cause for the development and growth of the virtual
assistant profession. Virtual assistants do not need to meet their
clients in person to communicate or to exchange data. All these are
carried out through the internet. Email, online instant messaging,
file transfer protocols, intranets and special software programs now
enable virtual assistants to work with clients located globally.
In addition to the above as a virtual assistant, you can also rely
on faxes, telephone calls, postal mail and courier services for
Deciding on the correct price for
your administrative services is a vital aspect in your venture.
Usually a virtual assistant may charge by hour and the rate could
range from $30 USD to $75 USD depending on the service provided. It
is always advisable that you check out the prices of your
competitors, who offer the same type of services, when deciding on a
As a virtual assistant, it is a
must to have a website for your venture. The website not only would
be a marketing tool for your venture but it also would act as your
office. Your clients would visit your website to obtain details
regarding your services as well as to make payments for your
services. Your website should be equipped with an online payment
receiving system which is able to accept credit card and debit card
payments with ease. With determination and dedication you can
establish a very successful administrative virtual assistant venture
within a few months.
Skill of Outsource Training and You'll Never Need to Train an
Finding highly qualified Virtual
Assistants can be a Godsend to your home based business.
Unfortunately, not all of your Virtual Assistants will stay with you
for the long haul. After all, they desire a flexible schedule that
could change abruptly on them, forcing you to change assistants. In
that situation, you are forced to hire someone new and retrain them
in all of your processes and systems. By putting in a little thought
ahead of time, you can avoid the bulk of this.
Pre-qualify Prospects Before Hiring
Them - Outsourcing by its nature allows you the flexibility to
change personnel if they are under-performing. But this doesn't mean
you should disregard the upfront sleeve rolling when sourcing an
assistant. Create a well thought out series of questions that you
should ask all candidates to fill out prior to interviewing them .
These should include specifics as to their proficiency in the
various tasks you will be asking them to do. This includes any
technical proficiency such as specialized software. Ask them to rate
themselves on a scale of one to ten. High proficiency candidates
require less training time.
Ask New Candidates to Manually
Record Their Own Processes for Future Use - It makes little sense to
go through the effort to train an assistant if you can't get some
leverage out of it in the future. One simple solution is to ask your
new assistant to write down the various important points of their
job as they learn it. This could be in the form of checklists,
bullet points, descriptions of stumbling points they encountered and
how they overcame them, or shortcuts they discovered along the way.
Get them to review their logs with you on a weekly basis so you
force them to record while the information is fresh in their minds.
Record Video of Tasks To Create a
Permanent Record - It is not to hard to learn the art of on-screen
video capture. Several programs allow you to capture click actions
on-screen. This is an elegant way to put complicated steps into a
visual permanent record so new assistants merely need to watch the
recorded video as they learn your processes for the first time. Once
again, force your assistant to go through the motions of recording
early in their training so they don't forget things they encounter
along the way.
Make Checklists of Processes -
Checklists are great ways to reduce your various processes to simple
learning. They can act as a safety net for you when you have little
time to manage your assistants but require them to perform without
mistakes. Almost every process can be reduced to a series of steps
that will get someone to "task completion" without your ongoing
involvement. If you are lucky enough to latch onto a strong
assistant, ask them to recommend additions to your checklists to
make life even easier.
The decision to outsource doesn't
end with hiring someone. In fact, it should merely be step one in an
ongoing effort to constantly make outsourcing as efficient as
possible. Taking the time to get your training recorded for future
use, whether by written form, video or audio form, will pay off
handsomely as you cycle through new assistants. Co-opt your good
assistants into the process to relieve the burden on you.
***If you want to see how you
can save over $36,000 a year by hiring just 1 Virtual
Assistant; cut your to-do list in ½; deliver higher
productivity and profits go to...
http://OutsourceYourOverwhelm.com and instantly Receive a
copy of our Free Report at
http://OutsourceYourOverwhelm.com today and see how
Outsourcing Small and Large Tasks is the best way to get what
you want faster, easier and with less stress....Allie Longoria
is an Expert in Outsourcing, Marketing & Creating Autopilot
Recruiting Training to
Get to the Top!
In order to be a top Executive
Recruiter it's crucial to get sound, proven training. Recruiters
must learn the process. Next they must follow and trust that process
day by day. Successful Recruiters all use a method and make hour by
hour decisions based on the question, "What will help me make a
placement this week?"
level recruiting is an art. Top Recruiters focus on those tasks that
will place a good (or great) candidate in front of an employer who
has a desperate need to fill a position. If the Recruiter has
qualified the employer client and the candidate, the odds of an
offer being extended increase dramatically. Top Recruiters have
prepped both the decision maker client and candidate, to ensure the
interview goes well.
Don't waste precious time tossing
resumes at an employer. In my opinion, that's the weakest strategy
recruiters use. It's not even recruiting, in my opinion. Any
employer could have an administrative assistant sort through a stack
of resumes and pull out a few they like. People are not pieces of
paper. Decision makers who need a position filled love to work with
a professional who saves them time and provides exactly the kind of
candidate they want; they want their Recruiter to do all the work
except interview. By the way, once you've proven yourself to a
client, interviews often turn into a 'stamp of approval', because
the trust is so strong.
A high level Recruiter controls and
manages the entire placement process. They never stand on the
sidelines wringing their hands, wishing their employer client would
look at the three or four resumes they have supplied. Recruiters who
focus on resumes, give away their power and their success. Frankly,
they are asking their client to do too much of the work!
Hiring new people is a necessary
evil to many hiring managers. If they are understaffed, these
managers may have more crisis to handle. They may procrastinate,
postponing time consuming interviews. When a company client works
with a smart, effective Recruiter, that Recruiter chooses two
potential hires (possible three), presents those candidates in a
desirable light, makes sure the interview takes place, debriefs both
parties, and ensures one of the candidates gets hired.
Top level Recruiters make hiring
effortless and easy for their clients. That's why their clients
continue to use them and that's why these clients are willing to pay
the big bucks for an Executive Recruiter's service. It doesn't
matter if you're a Contract Recruiter, Contingency Fee Recruiter
(Headhunter), in-house Corporate Recruiter, or part-time Mom
Recruiter; if you want to make more placements, have more
credibility, more fun, and make more money, learn the recruiting
process and implement that process every day.
Virtual Assistant - Who Do You Hire For Administrative Needs?
The average small business owner
spends up to 40% or more of their time on administrative needs says
a report from the Small Business Administration (SBA). In today's
tough economic times employers are looking for new ways to meet
their administrative needs in the most cost-effective way. Tradition
would be to hire a new employee, training time, payroll taxes,
insurance benefits, vacation and sick leave. This results in the
employer spending more money, instead of saving on business expenses
to make a profit.
is a new choice in meeting administrative needs that saves money and
time. Small Business owners are turning to a new alternative and
hiring Virtual Assistants to meet their business administrative
needs. A Virtual Assistant is a highly trained individual with
several years of experience in their chosen field. Most VA's use
previous years of office support experience and Virtual Office
Professional training to operate their business usually set in the
home. A Virtual Assistant has the flexibility to set their own
hours, cost per hour or project, and control how many clients they
will provide support too.
When determining to hire a Virtual
Assistant over the traditional employee it is important to remember,
these professionals are business owner's themselves. They have
similar needs and goals like any business owner; they want to enjoy
growing their business, they are dedicated to providing superior
customer service and a professional relationship with their clients.
A VA's most important marketing tool is "word of mouth referrals"
and network advertising. So, if you find yourself with a quality
Virtual Assistant, pass your money saving secret along to all your
Neilia Dudley is one of today's
most innovative Virtual Assistants with a desire to help small
business grow to their full potential. She specializes in
providing professional and cost- effective administrative
services to keep business owners doing what they love most-
creating new business and retaining previous customers that
help their business take flight.
of Effective Retained Organization Training
Many companies undergo some form of
outsourcing within their business at some point. Those that have
understand that outsourcing does not necessarily mean sending the
work to a far off exotic place, nor that a buyer of services can
"wash their hands" of all responsibility. Since veteran outsourcing
companies have "blazed" the trail over the last couple of decades,
most have found their own way by trial and error, but a common
thread they share is the consistent need for education and training
on the outsourcing agreement.
Retained organization training is
preferred to occur in the initial stages of outsourcing. However, it
is common within the industry that training occurs after the initial
period, based on observed abnormalities and the frequency of the
occurrences. It is not an easy task to understand what causes events
to occur (sometimes referred to as root cause); however, there are
some factors that can be observed.
Outsourcing advisors assess the
current organization's behaviors by quantifying events that are not
necessarily tangible. In the outsourcing machine, "metaphorically
speaking," a good outsourcing advisor diagnoses problems based on
the relationship of events. We lift the hood and diagnose three
common events that reinforce the requirement for educating the
retained organization: change orders and the relationship to the
change control process, reports, and governance.
Change Orders and the Change
When change orders need to be made,
the outsourcing agreement stipulates a particular process in which
to request those changes and have them made. It's fundamentally
important that the individuals who are creating and approving the
change orders understand the baselines services within the Statement
of Work. Significant amounts of change orders can be indicative of a
poorly-crafted SOW or that the person submitting the change order is
not fully aware of what is contained within the base services. This
is especially true when the net benefit of the change order is not
benefiting the company. At some point when assessing the change
orders, identifying similarities in the work performed is mandatory.
If the consistency is there and not part of the current baseline
services, this requires incorporating the changes into the SOW to
become part of the baseline services.
It is equally important to
understand the impact of not following the agreed upon change
control process and the implications of hallway conversations. Not
informing or educating the retained organization about the change
order process can foster predatory provider behaviors, such as
taking advantage of client knowledge, manipulating the process, and
creating an ambiguous environment. Agreeing to have the work
performed outside of the SOW without submitting a proper change
order will present repercussions. When the provider is asked to
perform an unapproved and undocumented change by someone in the
hallway, the agreement mechanisms that have been put in place to
track all changes to the environment now become void, leading to
dismay and relationship problems for failed audits and invoice
Provider real time data is an
important component that is often under constant analysis. Using the
data effectively becomes necessary and quantifiable. Interpreting
reports requires a "knack" and "finesse" to understand how they are
applicable to the overall agreement - this is a learned activity.
Every agreement contains mechanisms associated with timing of these
reports. But if the question is asked how much notice must be given
to adjust service level agreement percentage allocations, responses
Poor comprehension of the reporting
cycles and notification periods create ambiguity in the operating
space, which leads to inefficiency and inevitably failed objectives.
Notification requirements are one of the single most overlooked
components of an agreement. Retained organizations should become
familiar with these definitions and why they are used. Some of the
topics covered may range from changes to the service level category
allocation to how to make adjustments to baseline volumes to
preparing for the yearly cost of living adjustment.
Governance usually happens in one
of two ways: 1) it is a natural evolution based on client/provider
relationships - things happen and people adapt or 2) it is
documented in the agreement with the structure and expectations of
the organization. The second method is preferred and is commonplace.
Companies emphasizing the importance of governance in year three of
the agreement typically derived the governance model from natural
evolution. Those that included governance in the agreement have a
tendency to place their efforts toward operational effectiveness and
relationship management during the same time frame.
Assessing the organizations
maturity and the effectiveness of the governance model can be
discovered by asking questions on where the emphasis is placed.
Operationally effective organizations have stronger governance
models that are contained within the agreement and the retained
organization is well-trained, whereas ineffective governance models
hinder operational effectiveness because of untrained and
inexperienced retained organizations.
The benefits achieved from training
the retained organization yield higher maturity levels and effective
outsourcing agreements. Those that have trained the retained
organization on the agreement are much more likely to achieve their
How You Should
Show Computer Training On Your Resume!
In a world where job security is no
longer guaranteed many people are now realizing how important it is
to have an up to date resume. Gone are the days where you work for
one employer for 30 years, now it's a dog eat dog world and at
anytime, anyone of us could find ourselves out on the street looking
for work. As an employer I realize just how difficult it can be to
keep your employees job safe in such an uncertain world when you can
have a customer go broke and not pay you hundreds of thousands of
dollars. None of us are really safe, even employers can find
themselves looking for a job.
Nevertheless one of the key things
that I say to all of my team is that you must take every opportunity
that is presented to you. For example, if an employer offers you to
do some training, take it with open arms because you never know when
you might be offered it, even if you have to do it after hours. It
amazes me in this day and age how some people knock back doing
training simply because they are too lazy. I know dealing with the
Defence forces in Australia, many ex-soldiers are offered the
opportunity to retrain prior to leaving the service but it amazes me
that many of them do not take the opportunity to use the training
money allocated to them.
So why is this important ...
Well employers today have many
people to choose from in the job market and getting noticed in a
crowded market can be difficult but not just for the candidates,
also for employers as well. As an employer, I often find it really
difficult to know a persons skills level just from their resume. The
current rule of thumb being bandied around the employment agencies
is that your resume should only be 2 pages to 3 pages long. Well one
of the things I have found is that it is all well and good for the
employment agencies to recommend only 2 to 3 pages but as an
employer it doesn't help me when I am trying to differentiate one
potential employee to another.
One of the other things many
agencies tell you is to only put a summary of your training or
computer training into your resume. Well let me blunt with you, you
are selling yourself short if you do this. One of the things I have
learnt over the last five years in building my computer training
company is that not all training companies are the same and not all
training from these companies are the same. Plus, employers want to
see who you have been trained by, how long ago you did your training
and any qualifications that you may have from this training.
This opens up an important issue at
this point. When you undertake computer training in today's
marketplace, you will often simply do courses where you receive a
Certificate of Attendance. For example, you might have been sent by
your employer to do a Microsoft Word 2003 Level 1 day course. Now as
this course is simply a one day course and you don't get a
certification from the course you will simply get a certificate of
attendance. So, one important key issue you must address when
writing your resume is to clearly differentiate your certification
to your training courses.
In the computer industry, there are
many different certifications available for example, as an IT
Professional you could undertake the following certifications -
Microsoft Certified Systems
Engineer Certification (Also known as the MCSE) Microsoft Certified
Systems Administrator Certification (Also know as the MCSA)
Microsoft Certified Database Administrator Certification (Also known
as the MCDBA) CISCO Systems Engineer
Now if you are like most people,
you will have no interest in IT Professional Certifications but
there are in fact non-IT Certifications available as well such as
the Microsoft Office Specialist Certification.
So how do we show these in a
When you are developing your resume
it is always important to show both your Certifications and the
computer training you have done. Always show your Certifications
first and then the training you have attended. The reason for doing
this is that your Certifications hold more weight then the training
on its own. Also, as you put your certifications in always make sure
you put down when you actually achieved the certification as well.
For example I would document my
qualifications in this way -
Professional Certifications -
30 July 2006 Microsoft Office 2003
Specialist Master Instructor
15 June 2005 Microsoft Certified
Desktop Support Technician
Professional Certification Exams
7 July 2006 Microsoft Outlook 2003
6 July 2006 Microsoft Access 2003
5 July 2006 Microsoft PowerPoint
2003 Core Exam
4 July 2006 Microsoft Excel 2003
3 July 2006 Microsoft Excel 2003
2 July 2006 Microsoft Word 2003
1 July 2006 Microsoft Word 2003
12 February 2005 Exam 70-271:
Supporting Users and Troubleshooting a Microsoft Windows XP
10 February 2005 Exam 70-272:
Supporting Users and Troubleshooting Desktop Applications on a
Microsoft Windows XP Operating System
Professional Training -
29 May 2005 Microsoft Word 2003
Level 1 (One-on-One Personal Computer Training)
26 May 2005 Microsoft Excel 2003
Level 2 (One-on-One Personal Computer Training)
22 - 25 May 2005 Microsoft
Certified Desktop Support Technician
(One-on-One Personal Computer Training)
One of the other things you need to
consider when writing your resume is to make sure that if one of
your professional certifications comes with a logo that you use it
in your resume. The reason for that is that the qualification will
jump out at the reader. For example if you are a Microsoft Certified
Systems Engineer and your logo is the first thing they see, the
employer is more likely to put your resume on the pile to be
considered. One of the things I have found from my own experience is
that employers inherently hate having to go through the hiring
process so the easier you make it for them to notice you are
qualified the more likely you will get hired. I certainly encourage
my students to put their professional Certification Logo's at the
start of the resume as close to your name as possible as this is the
first item an employer will look at.
When you are entering your
certifications and your training you have undertaken into your
resume make sure that you locate this information before your
employment experience. There is a logical process to this and that
is, if employers have defined in the employment advert that you must
have say Microsoft Word experience, and your education information
is first, then they will be able to tick this off in their check
list that you have undertake Microsoft Word training.
See employers are looking for two
things and they are -
1. Most employers prefer people who
have had formal training or have some sort of certificate or
2. Employers also like to see that
you have had experience using the application.
If you have had formal training and
you have that showing first, then you will be noticed much more
quickly. The other advantage in presenting your computer
certifications first and then your training we are saying to the
employer, look I am a certified person and these people say so plus
I have had formal training.
One of the last items you must
consider when creating your resume is to ensure that you demonstrate
in each job how you used your qualification or skills you learnt
during the training in the job. For example, if the employer
requests in the employment advert and says that you must have
Advanced Microsoft Word training you must demonstrate how you have
used your training in each job.
If an employer says to me that I
want someone who has Advanced Microsoft Word Training I would expect
that person would have some of these skills -
1. Be able to do a mail merge and
filter the records in the mail merge 2. Be able to create a template
that somebody can use to fill in information using the form objects
3. Be able to use fields and know the shortcuts for creating,
editing and manipulating fields 4. Be able to use tables and format
the tables 5. Be able to Track Changes in a document and Merge
various versions of a document
So, when you write employment
history component of your resume you should be showing how you
actually did some of those tasks in your day-to-day job. Keep in
mind employers are not expecting that you will be doing this
everyday, but you must clearly demonstrate where you have done this
in the past.
One of the other key things to
remember is that when you have undertaken computer training in the
past, your trainers should have reinforced the fact that you should
know your key terminology and shortcuts. If you know your key
terminology then you should be using that terminology in your resume
to demonstrate you understand the requirements of the job. If you do
not use this terminology in your resume then employers will not be
able to ascertain just what your true comprehension level really is.
The bottom line is this. Your
resume is your advertisement to an employer that says, this is why
you should hire me and what is in it for the employer if they hire
you and if you do not sell yourself then why should they hire you.
Remember one thing, if an employer is going to hire you, they are
investing in you as a business. Just think, if the employer hires
you for the next ten years and the job is worth $50,000 a year, you
as an employee will earn $500,000. Which means the employer when he
hires you is investing $500,000. Are you really worth $500,000? If
you are then prove to the employer that you are.
Too often I hear people complaining
that they cannot get work. Ninety percent of the time, it is simply
because the person complaining is not selling themselves effectively
to the employer and in many cases, especially in today's marketplace
it is because they are not demonstrating clearly and effectively the
computer skills they possess to their prospective employer.
Are you searching for quality medical
office administration training? An education in medical office
administration can encompass a wide variety of instruction involving
clerical and administrative positions helping medical offices and
facilities to function smoothly and efficiently.
There are numerous job fields and
specialties available to professional medical office administrators,
from receptionist, to coding specialist, to accounting, and medical
office administrators are needed in every area. Medical office
administration schools produce qualified, professionals to fill the
Medical office administration is
one of the most sought-after educational programs in the country.
Medical office administration is a vital element for quality health
management as more and more patients depend on insurance programs
and government assistance to fund personal health care.
Training involves areas of
scheduling appointments, patient admissions, medical reception,
transcription, filing, medical coding, billing, processing insurance
forms, and general office duties. Graduates of medical office
administration training programs can find positions in hospitals,
clinics, long-term care facilities, private medical practices,
insurance companies, pharmacies, medical laboratories, and medical
If you would like to learn more
Medical Office Administration Training, or even Online
Medical Office Administration Schools, you can find more in-depth
information and resources on our website.
DISCLAIMER: Above is a GENERAL
OVERVIEW and may or may not reflect specific practices, courses
and/or services associated with ANY ONE particular school(s) that is
or is not advertised on SchoolsGalore.com.
Copyright 2007 - All rights
reserved by SchoolsGalore.com, in association with Media Positive
Notice: Publishers are free to use
this article on an ezine or website, provided the article is
reprinted in its entirety, including copyright and disclaimer, and
ALL links remain intact and active.
Training - Learning to Handle New Responsibilities
They say leaders are born, not made.
This is not entirely true. Although all leaders share certain innate
abilities - mental toughness, resilience, and "fire in the belly"
ambition levels - the fact of the matter is that an individual can
be trained to enhance his leadership or managerial skills. People,
after all, aren't born managers - management is thrust upon them.
How well they perform in this new scenario of enhanced authority and
increased responsibility depends on the skills they have received
throughout their lives and through managerial training courses.
Who can Benefit from a Management
Employees may not always relish the
idea of having a new boss to report to. This initially leads to
friction with new managers who are not familiar with human resource
management techniques. Some of these issues can be overcome through
the use of management training courses. Some of these training
classes lack quality curriculum and are ill equipped to build high
performance teams. This is unfortunate because an overwhelmingly
large chunk of effective management has to do with getting the best
out of those who form your team. Management skills instruction can
fine tune your people skills and enable you to not only delegate and
lead, but also listen to your team members. After all, management is
hardly about bulldozing others into doing things your way. In
addition, experienced managers can benefit from newer administrative
techniques that can help change their existing style of leadership
to a more proactive and effective one. Needless to say, a "demon
boss" who thinks screaming and threatening are time tested ways of
team motivation will often wonder why performance levels are so low
despite the use of a massive amount of lung power. Fortunately, this
type of individual stands to benefit immensely from the people
skills imparted during a training seminar.
How a Management Training Course
can Help Create World Class Managers
Unfortunately, there are a whole
bunch of fly-by-nighters and scammers out there, parading as
management gurus. Before enrolling in the first management training
course you find online, know what professionally conducted training
instruction should include. Any administrative training class should
not only take you through the basics of managing the day-to-day
performance of your team but should also address differences in
human needs by matching the team member to their individual
Giving recognition where it's due,
handling poor performing members with sensitivity and tact,
identifying the interdependencies of the team members, identifying
chinks in your teams armor that are dragging down performance levels
and building ways to fill them, converting lone wolves into team
players are all job skills that truly effective management
instruction can provide. Successful, experienced managers can
benefit from direction about how to maintain performance momentum in
a high pressure, competitive environment. Dealing with diverse sets
of people and maximizing the benefits of this diversity are
management tools that are increasingly necessary in a global age. In
addition, a management training course can help the individual
evaluate himself more effectively. In other words learning to deal
with pressure, balance work and life are essential tools for a
manager who wants to avoid burning out before his time.
Learn to Run A
Business With Office Administration Training
If office administration training is
in your near future, here are a few facts about just some of the
experiences you'll encounter while enrolled in a course for business
those who wish to learn to be an office administrator should have an
outgoing personality and be attentive. Keeping current with today's
technology, most courses will emphasize vital academic and
communications skills that are essential in providing administrative
and technological support in a professional business setting.
Students will learn diversified
aspects of the job. In particular, good training might include
classes in keyboarding, college math and statistics, Windows
operating systems, sociology, critical analysis, composition,
introduction to business, accounting, applicable software
applications, general psychology, desktop publishing,
macroeconomics, Internet communications, and other relevant topics.
Students who have successfully
completed two years of office administrator training will be awarded
with an associate degree. Graduates will find work in business
environments where they will perform routine clerical tasks such as
word processing and database management, as well as arranging
conference calls and meetings. Office professionals are commonly
called upon to conduct research, prepare reports, train coworkers
and other employees, and many other administrative duties.
Those who have received quality
training will have opportunities to become bookkeepers, accounting
clerks, receptionists, communications operators, human resources
assistants, data entry technicians, and other business and
administrative support positions. Earnings are based on education
DISCLAIMER: Above is a GENERAL
OVERVIEW and may or may not reflect specific practices, courses
and/or services associated with ANY ONE particular school(s) that is
or is not advertised on our website.
Copyright 2008 - All rights
reserved by Media Positive Communications, Inc.
Notice: Publishers are free to use
this article on an ezine or website, provided the article is
reprinted in its entirety, including copyright and disclaimer, and
ALL links remain intact and active.
If you are interested in
learning to be an office administrator, you can find top
schools, colleges and universities by searching SchoolsGalore.com
Starting Out On
A Business Career
Career guidance and counseling can be
helpful to choose the right career path because each career requires
some special skill sets for success. Similarly, when embarking on a
business career, it is important to have the right guidelines before
selecting a specific direction. To excel in business you need to be
intelligent, analytical, meticulous, motivated, dedicated, have good
oral and written communication skills, and should be fluent with the
use of modern technology. You also need to analyze whether you can
fit into a team and work with other competitive people.
Deciding On The Aspect Of Business To
Specialize In For Your Career
The word “business” covers many
diverse activities. Therefore, deciding on what type of business you
want to pursue is only one part of the decision. Another factor is
what aspect of business you want to specialize in. You might be
planning your career in finance, marketing, computing, or some other
job within a business. You should also decide whether you want a
home business career or a separate workplace.
Planning And Applying For Business
Choosing A Program
Careers in the business field offer
many options to students, so when considering a career in business,
it is important to consider your own strengths, skills and
experience, as well as your interests. It is also important to take
into consideration your long-term goal – whether you want to be the
owner or a chief executive. The better you know and understand your
own motivation for wanting a business career, the more likely you
are to take the best decision for your future. Basic knowledge about
the key aspects of running a business and how they inter-relate to
one another is also important in order to make a correct decision.
Programs On Offer
• Certificate, diploma, and degree
programs at business institutes and career schools.
• Diploma and degree programs at community colleges.
• Undergraduate programs at traditional colleges and universities
• Graduate programs at colleges and universities
• Online programs
For those seeking an entry-level
position, companies may hire graduates of a certificate, associate
degree or bachelor's degree program. Entry-level courses, especially
those for the business executive, give a broad outlook for a career
in business and may include study of accounting, economics, finance,
business communication, human relations, business law, management
and organizational principles, and the use of computers in business.
Major programs on offer by various business schools are MBA
Programs, Accounting Programs, Business Administration Degrees,
E-Commerce, Health Care Administration, Public Relations, and Human
Resource Management, among others.
Applying To Business Schools
Generally, admission for higher
education in the United States is based on high school grades,
college admissions tests such as the ACT and the SAT, letters of
recommendation, and an application completed by the student. There
are various top business schools in the United States, such as
Harvard and Stanford University.
Details of various business schools and their admission process can
be found on the Internet.
Points That Need To Be Considered
When Choosing The Right Business School
When investigating business degree
and certificate programs, some of the general points that need to be
• The degree program should be
• The flexibility of the programs
• The career services that include
job placement, a resume service, job fairs and networking
opportunities, the fee connected with the career services offered,
if any and the placement rate for graduates of the program.
• Program schedules to suit your
needs - full-time or part-time school, evenings or weekends only and
online or distance learning.
• The cost of the education. If you
require financial aid, ask about scholarship, loans or grants
Some Careers In Business:
• Managers - Account Managers, IT
Managers, Operations Managers
• Executive and Corporate Officers
• Administrative and Executive Assistants
• Accountants and other financial personnel, including tax
accountants, payroll specialists, and credit & collections
• Supply-chain and Logistics specialists
• International business specials
• Business consultants
• Public-relations Personnel
• Human-resources personnel