How to Handle Difficult Employees
(& Other Icky Performance Problems)
and supervisors from your area for a one-day workshop unlike anything you’ve
ever attended … led by one of the most motivating, results-focused – and
entertaining – trainers in America, Casey McNeal!
Dear Fellow Manager:
Have you ever discussed a performance problem with an employee
knowing full-well that a month from now, a week from now – heck, maybe before
the end of the day – you’ll be dealing with this same employee about this same
If difficult employees and performance problems have you
climbing the walls – take heart, you’re not alone. On average, managers spend
about 50 percent of their time dealing with 10 percent of their employees … and
it’s NOT the 10 percent that are producing great results! Wouldn’t it be nice to
have some dead-on tools for handling that difficult and under-achieving 10
percent? That’s what my workshop is all about – how to be more effective in
managing pain-in-the-neck employee problems.
In my experience, any knucklehead can lecture you about what
won’t work or can’t work when it comes to getting problem people to perform on
the job. That’s why I choose to focus on what will work, what does work – and
how you can make these proven people management techniques work for you.
The valuable “people management skills” you’ll learn is this
workshop will pay off for the rest of your career and will make you a better
leader immediately. The comment I get all the time is, “My boss should have
taken this class!” Now, you’re the boss, so come and get the training you need.
You’ll be glad you did – and so will your employees.
Can’t wait to meet you,
P.S. - Bring your fellow supervisors along and you’ll SAVE!
When 3 people from your organization enroll in this workshop,
the 4th attends FREE. Why not give several managers and supervisors the
opportunity to learn how to deal effectively with difficult employees and
performance problems? Train as a team and you’ll multiply the powerful benefits
of this seminar – and save big bucks on your total enrollment fee!
ways this workshop will make employee problems less of a pain-in-the-neck
- Deliver constructive feedback that brings about positive
- End the frustrating cycle of having the same employees
create the same problems.
- Transform “attitude problems with feet” into strong
contributors to your team.
- Alleviate personality problems by matching employee
personalities and talents to their job duties.
- Use active listening skills to make employees feel valued
- Put progressive discipline to work to turn around unwanted
- Gain employee buy-in for needed behavior changes.
- Neutralize complainers and naysayers to keep them from
- Stop excuse-makers in their tracks and hold them
accountable for their actions.
- Put the power of praise to work in improving morale – one
employee at a time.
- Recognize your options when you don’t have the authority to
- Avoid common management practices that actually demotivate
- Effectively discipline employees without causing anger or
- Properly document discipline and warnings so you’ve got a
- Dramatically reduce the number of employee problems you
have to deal with.
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Casey McNeal’s talent for using humor to help
professionals master solid management skills is legendary in the training
With the same comic timing he once used to open for comedians
Adam Sandler, Margaret Cho and Kevin Neilen (to mention just a few!), Casey
keeps you laughing while you learn proven management techniques and solutions to
employee performance problems. Known for his one-of-a-kind presentation style,
Casey has become an internationally sought-after speaker who has trained
thousands of business people across the globe.
His diverse professional background includes more than 20
years of management experience in customer service, banking and finance,
technology and sales. From his revolutionary customer service management history
at WordPerfect Corporation to being named Utah Valley Entrepreneur of the Year
for his achievements in business, Casey repeatedly has been recognized for his
management innovations and expertise.
Clients include Reebok, Volvo, the FBI, Blue Cross/Blue
Shield, British Parliament, 20th Century Fox, the U.S. Ski Team, the Australian
Federal Government, and Prime Learning in Great Britain, New Zealand, Australia
and South Africa, among many others.
Genuine and down-to-earth, Casey takes a direct, “real world”
approach to management training, peppering his fast-paced sessions with specific
examples, “how to’s” and easy-to-apply techniques you can begin using
immediately to be a more effective manager. We guarantee you’ll love his lively,
light-hearted format, on-target humorous anecdotes – and his candor in answering
all your tough management questions.
Join Casey for an unforgettable day of results-focused
learning, and you’ll be amazed at just how much fun serious management training
Coaching and Motivating: Help
Your Employees Get With the Program
“Don’t assume employees don’t need our help or want our help – they do.”
– Casey McNeal
- Key reasons why employees don’t perform – and what you can
do about it
- Understanding your role as a manager in turning around
unwanted employee behaviors
- Tuning into the radio stations your employees listen to:
WIIFM, MMFI and MMFGAM
- Top motivators for getting people to perform well on the
job – and 7 deadly demotivators
- Mentor, coach or counsel? Recognizing when to do which
- The SOFTEN technique and other listening skills every
manager should possess
Handling People Problems,
Problem People and Performance Issues
“When you understand people’s differences, you can align their duties with their
personality and talents and avoid a lot of problems.”
– Casey McNeal
- A look at the SELF Profile for understanding different
- Power tips for combating a variety of attitude problems
- Strategies for dealing with complainers, naysayers and
- Dealing with employees who’re chronically late and other
- Guidelines for handling issues like suspected alcohol or
drug use on
- Using the EASY Script to discuss behavior and performance
Through Constructive Criticism and Positive Feedback
“Always be sure you’re attacking the problem, not the person.”
– Casey McNeal
- Understanding why you must confront people to provide
- Step-by-step guidelines for delivering criticism and
- Key phrases to help you start the conversation on a
- “But” and other hot-button words to banish from your
- The burger technique and other strategies for giving
feedback that gets positive results
- Using the 10:1 formula for praise vs. criticism
Discipline – and Counseling for Change
“Identifying the problem with the employee is only 50 percent of the issue –
getting the employee’s commitment to behavior change is the other 50 percent.”
– Casey McNeal
- How to get employee participation and buy-in for behavior
- The importance of being specific when counseling for change
- Techniques for disciplining without causing employee anger
- Casey’s Steps of Progressive Discipline
- Document, document, document: If the behavior wasn’t
documented, it didn’t happen
Termination: What to Do When They’ve Got to Go
“You may have to fire them so they can succeed somewhere else.”
– Casey McNeal
- 4 legal reasons you can fire an employee
- Dismissing people from their jobs with dignity
- How to conduct a termination interview
- Recognizing your options when you don’t have the authority
- How to lessen firing risks in the future: Interview
guidelines for hiring right
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At National Seminars, our #1 goal is to give you the tools you
need to succeed. That's why every seminar, conference and training resource we
offer is 100% guaranteed. Every time.