Training Course
Syllabus:
The Managers and Supervisors Conference
In this Seminar You’ll learn ...
- New strategies for dealing with change, difficult people and difficult
situations
- How to get the magic back after employees fall into a rut
- How to conduct a killer interview
- Speak, write and listen like a leader
- And much more
Sharpen your skills with fresh, new insights and innovative tools! As a
manager or supervisor, you never know what new challenges each day will bring.
You have to counsel employees, manage conflicts, deal with problem workers,
delegate assignments and much more. This exciting conference puts your
professional development at the forefront with field-proven strategies and
techniques in core areas absolutely essential to your success, including how to
build high-performance teams, how to inspire and motivate people, how to be a
more powerful leader, and much, much more.
Our conference is set up in a convenient track format with 10 exciting sessions
to choose from. Attend one track from start to finish, or mix and match the
sessions to customize the conference to your own particular needs.
CONFERENCE AGENDA
OPENING SESSION: 9:00 – 9:35 a.m. — The rules are changing ... 12 ways to be
an extraordinary manager or supervisor today
TRACK 1: How to Inspire People to Do Their Best
Session 1: 9:50 – 10:40 a.m.
The best of 1,001 ways to spark passion in your employees
Dream a little ... what could you accomplish if your team was so motivated, you
had to hold it back? A committed, energized team can work miracles. In this
session, you'll learn the keys to releasing the untapped energy within each
employee. Relax ... you don't have to get gushy or act in ways that are
uncomfortable. These everyday tips are so simple, they'll become second nature
in no time.
- How to inspire people to go the extra mile
- How to make sure your team gets the kudos it deserves
- How to bring people together and build team spirit
- "Jamming"—a supremely efficient way to run a meeting
- One eye-opening reason to make sure you are practicing favoritism
Session 2: 10:55 – 11:45 a.m.
When employees fall into a rut ... how to get the magic back
Remember how excited your employees were when they first started with your
company? You couldn´t hold them back. But now they´re in a rut—perhaps because
they've been in the same job too long, view their contributions as unimportant
or simply lack challenging work. Whatever the reason, it´s time for you to step
in. Here we'll prescribe a collection of "tonics" based on a little fun, a
little psychology and a whole lot of practical insight into what it takes to get
back the magic.
- The symptoms of on-the-job boredom—deciding when it becomes your problem
- One important thing employees in a rut need that you can easily give them
- The first step toward getting a burned-out employee back on track
- Identifying new tasks and challenges so employees fall in love with their
jobs all over again
- Cross-training—how it can inject fresh energy into daily job performance
Session 3: 1:00 – 1:50 p.m.
Delegation skills that will help you accomplish more in less time
You've assembled a team of great employees. You've fired them up with
motivation. Now give them a chance to reach their full potential by delegating
projects and authority to them. In this session, you'll discover when, how and
what to delegate ... how to overcome your fear of letting go ... and how to use
the power of delegation to encourage employees out of their comfort zones and
into new levels of performance.
- What makes a good delegator
- A simple method guaranteed to stop reverse delegation
- Empowerment by delegation ... as easy as 1-2-3
- How to set employees free to perform without losing control
- The 3 most common problems you'll encounter when delegating and how to
break through them
Session 4: 2:05 – 2:55 p.m.
Turn conflict into opportunity
As a manager continually striving to promote teamwork and cooperation, don´t
overlook the golden opportunity hidden in a workplace conflict. Yes ...
disagreements, anger and emotions can damage relationships and hurt
productivity. But in this session, you´ll learn how to skillfully manage
conflicts to get positive results—a stronger team, more allies and an improved
bottom line. You´ll walk out with a fresh, new attitude toward conflict and the
know-how to put this potent tool to work for you.
- The 6-step approach to win-win conflict resolution
- 8 critical mistakes successful conflict managers never make
- How to quickly de-escalate an emotional confrontation with an employee,
boss or co-worker
- Expressing yourself without accusation, hostility or sarcasm
- Accepting responsibility for your anger: You become angry, no one makes
you angry
- How to address a chronic disagreement and arrive at a mutually acceptable
action plan for resolution
Session 5: 3:10 – 4:00 p.m.
How to handle difficult employees and bad attitudes with ease
Nothing can help you achieve success more quickly than a team of people
committed to your goals. But sometimes a difficult employee will test your
limits and threaten to undermine all your hard work. You must step in ... and
this "here's-how-to-do-it" information makes it easier and less stressful.
You'll learn what to say and do to address the employee, correct the behavior
and keep your team moving full speed ahead.
- Why bosses sometimes fail to recognize—or worse, fail to
address—performance problems
- When a problem employee really isn't a problem
- Are you inadvertently contributing to the problem?
- The importance of taking corrective rather than punitive action
- How to avoid the common mistakes supervisors make when preparing for
counseling sessions
TRACK 2: Becoming a More Powerful Leader
Session 1: 9:50 – 10:40 a.m.
Performance management tools that work ... for your organization and
employees
Managing when and how the work gets done is hands-down one of the toughest
challenges you face. If you don't set clear and realistic expectations, match
tasks to employee skills and communicate your vision, your goals may be nothing
more than pieces of paper. Attend this session and learn how the principles of
performance management can help you develop people who take ownership in their
jobs and are continuously stretching, improving and growing.
- Strategies for making employees accountable—and competent—that no manager
should be without
- How to unleash the reservoir of pent-up motivation in your employees to
make things happen
- Why personality matters when it comes down to who can perform—and who
can't
- Tackling the root cause of poor productivity—employees who simply lack the
skills to do the job
- How some carrot-and-stick approaches to improving performance are not only
ineffective—but harmful
Session 2: 10:55 – 11:45 a.m.
Nobody said it would be easy ... how to cope with the challenges that come
with being a leader
Being in a leadership role can be a mixed bag. Along with the obvious
satisfaction and rewards come tough demands and responsibilities ... you're
expected to solve problems, make difficult or unpopular decisions, maintain high
credibility, explain "management's" position to employees and be able to
maintain your cool in the face of disagreement. In this session, you'll get
specific strategies, techniques and ideas to help you cope with the challenges
unique to your job.
- Friend ... or employee? Graceful ways to deal with friendship in the
workplace
- Achieving that all-important balance: Great ideas for being effective and
fulfilled in all areas of your life
- How to maintain a positive outlook when you have to do unpleasant things
- Success skills for the newly appointed manager or supervisor
- 10 techniques for establishing and maintaining high credibility
- Tips on getting to know employees when personal contact is limited
- Believe in yourself! How to get out of your own way and succeed as a
leader
Session 3: 1:00 – 1:50 p.m.
What to do when things go wrong
No one's immune to failures ... in today's competitive environment, the
essential survival skill that separates the winners from the losers is the
ability to bounce back. In this session, you'll learn how to rebound after a
defeat, strategies for beating stress, tips on acting decisively and how to turn
setbacks into springboards to success.
- All eyes are on you ... tips on maintaining an "even keel" and sending the
right message to employees when there's a problem or crisis
- Is it time to pull the plug? How to keep a problem from turning into a
disaster
- Strategies for steering clear of "analysis paralysis" ... how to make good
decisions even when it seems nothing's going right
- What to say to employees—and how to say it—when you're the bearer of bad
news
- 6 things you can do to minimize stress in the face of tremendous pressure
- How to provide the kind of backup and support your employees need
- The secrets to learning from mistakes ... and creating opportunities out
of them
Session 4: 2:05 – 2:55 p.m.
How to conduct a killer interview
We've all done it—hired candidates who seemed great in the interview but turned out to be gigantic headaches on the job. You can probably still feel the pain—both financial and emotional—of having to get rid of that "bad fit." Here, we´ll introduce an interviewing system with built-in predictability so that you know the person you hire has what it takes to be truly successful on the job. If you´re tired of basing hiring decisions on hunches, this new process of planning and conducting interviews will change your mindset and radically improve your ability to pick the winners.
out
- The best predictor—by far—of how a candidate will really perform on the
job
- Commonly asked questions that are useless—what to ask instead to get the
information you need to make good hiring decisions
- How to stay within legal boundaries when interviewing candidates
- Picking up on signals that a candidate could turn into a real problem on
the job
- Handling difficult-to-interview candidates, including those who are
arrogant, tell lies or won't talk
Session 5: 3:10 – 4:00 p.m.
How great leaders speak ... write ... listen ... communicate
What would it be worth to you to feel on top of your ability to think on your
feet, respond appropriately (instead of just react) to situations, lead
meetings, speak before groups, write memos and e-mails with finesse? This
session gives you the opportunity to take charge of the most important
leadership skill of all—effective communication—without making embarrassing
mistakes. Come learn the "how-to´s" of communicating in formal and informal
settings, interacting with poise and professionalism up and down the ladder and
gaining the respect of others you need to do your job.
- Too busy to really listen? Could you be cutting yourself off from critical
information sources?
- 4 foundational skills you must develop to sound like the leader you are
- The beauty of clear and direct language distilled into 5 core components
- 8 of our very best tips for fearless public speaking—from saying a few
words to making formal presentations
- Concerned your message won't be understood? Here's a good motto to work by
*Tracks and sessions to be chosen the day of the seminar.
Credits: CPE Credits: 5.5 | 
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