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Who should attend Developing Effective Business Conversation Skills
Managers, supervisors, team leaders and business professionals at all levels who wish to have more effective conversations.
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Developing Effective Business Conversation Skills  

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Managers, supervisors, team leaders and business professionals at all levels who wish to have more effective conversations.

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Seminar Summary:

Master conversational skills to get attention and gain credibility! (see full course description)

 
 

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Training Course Syllabus:


This is event is a GSA-approved program (Federal Government approved). Call or e-mail a representative for GSA cost.

Master conversational skills to get attention and gain credibility!

Are your spoken messages organized, succinct and coherent…or rambling and unfocused? Do you put off difficult conversations as long as possible, or are you able to work through issues with confidence and empathy? Do you know when to talk, when to listen and when to ask questions? Enhancing and expanding your conversational skills can help you create buy-in for your ideas, make better-informed decisions and obtain committed action from others. After assessing your present conversational style, you’ll practice shaping engaging, clear and influential conversations through real-world scenarios. Each interactive exercise is designed to help you build conversational bridges at work, get your point across and steer discussions in the right direction.

 

Who Should Attend

Managers, supervisors, team leaders and business professionals at all levels who wish to have more effective conversations.

 

How You Will Benefit

  • Express your ideas completely and succinctly to build rapport and maintain attention
  • Leverage conversational dynamics to get results
  • Avoid leaving others in “mind-reader” mode
  • Use conversation as a coaching and performance management tool
  • Master the “difficult” business conversation and overcome resistance without defensiveness
  • Come out a winner in any business conversation

 

What You Will Cover

  • Organizing and applying conversational discipline so that others will listen to your ideas
  • How to perform workplace conversations (teaching/training, setting direction, performance reviews) more productively
  • Developing and exhibiting competence, authority, knowledge and self-confidence to gain credibility and attention
  • Steering and controlling the direction of conversations to maximize time and resources
  • Engaging others in creative problem-solving discussions and meetings through listening for information and creating conversational bridges
  • How to create and impart complete messages to build influence and obtain trust

Learning Objectives

  • Organizing and Applying Conversational Discipline
  • Performing Workplace Conversations (Teaching/Training, Setting Direction, Performance Reviews) More Productively
  • Developing and Exhibiting Competence, Authority, Knowledge and Self-Confidence to Gain Credibility and Attention
  • Steering and Controlling the Direction of Conversations to Maximize Time and Resources
  • Engaging Others in Creative Problem-Solving Discussions and Meetings through Listening for Information and Creating Conversational Bridges
  • Creating and Impacting Complete Messages to Build Influence and Obtain Trust

Focused Conversation Skills

  • Compose a Focused and Results-Oriented Conversation Goal
  • Achieve Clarity By Organizing Your Ideas and Remaining Focused
  • Apply Strategies to Redirect Conversations That Have Gone Off Track, or Exit Conversations That Are Just Dragging On
  • Evaluate and Hone What You Include In Your Conversations from the Perspective of the Listener
  • Synthesize Conservational Planning and Organizing Skills to Create Complete Messages That Cover All the Critical Information
  • Calibrate Conversational Language to Avoid Becoming Too Specific or Too Abstract
  • Integrate the Elements of Confidence, Competence, and Knowledge into Conversational Communication Behaviors

Engaging Others in Conversation

  • Build Rapport and Establish Open Communication in Conversations
  • Apply Listening Strategies to Gain Information and Create Conversational Bridges
  • Create and Respond to Questions as a Way to Promote Effective Conversations
  • Identify and Use Insights into Communication Styles to Flex Your Personal Style and Adapt to Others’ Preferences
  • Define the Appropriate Role for Humor in Various Conversation Contexts
  • Choose Appropriate Verbal and Nonverbal Language to Create Consistent, Coherent and Targeted Messages
  • Consider Possible Implications of Gender and Culture on the Dynamics of a Conversation
  • Apply Strategies to Avoid Showing or Creating Defensiveness in Conversations

Workplace Conversations

  • Define How to Successfully Approach Various Types of Conversations
  • Synthesize New Conversation Tools and Strategies to Plan and Demonstrate a Specific Conversation Type

Difficult Conversations

  • Define What Makes Some Conversations Difficult
  • Plan Approaches for Addressing Difficult Conversations That Use the Tools and Strategies Studied and Practiced in This Program

Setting Your Plan to Implement New Business Conversation Skills

  • Define an Ongoing Business Conversation Skill Development Plan

Seminar Summary:

Master conversational skills to get attention and gain credibility! (see full course description)

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