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Accounts Receivable Personnel
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How to Collect Accounts Receivable  

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Seminar Summary:

Strategies for quickly and easily collecting debts without losing your customer (see full course description)

 
 

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Training Course Syllabus:


How to Collect Accounts Receivable

Strategies for quickly and easily collecting debts without losing your customer

"Pie in the sky" or cash in the bank?

Make no mistake: accounts receivable is too important for any business to ignore … because if goods and services sold don't quickly become cash in the bank, it's just a "pie in the sky" that cripples your cash flow and pounds your bottom line.

Consider the one-day difference: in just one day, this seminar will reveal the tips, techniques, and strategies that will enable you to excel at the tough job of collecting past-due accounts. You'll learn proven approaches that cut the time, frustration, and cost of collecting the money you're owed.

This results-oriented seminar is designed to teach you how to collect more money faster … without sacrificing customer relationships and good will. You have nothing to lose … and everything to gain! You'll discover what a difference a day makes … because you'll learn practical, workable AR and collection techniques that succeed in real-world settings. Don't miss it!

Seminar Overview

  • Is your credit policy clear, concise, and airtight? Check it against our comprehensive checklist.
  • The latest "e-tactics" from the smartest collectors: how to use and document e-mail to charge-up collection efforts!
  • Billing and invoicing: discover if you're losing valuable cash flow through ineffective billing procedures.
  • No gains with shame! How to collect what you're owed and keep your customer's dignity intact.
  • Strategies to help you "get through" to anyone … no matter how hard customers try to avoid your call.
  • How to avoid losing customers your company needs to keep … and how to evaluate which customers represent valuable relationships.
  • The basic types of debtors: get to know them now … you'll encounter them over and over again.
  • Stallers, Jugglers, Deadbeats, Liars: tactics and strategies that work on the toughest types.
  • How to find a "missing" debtor: learn the tricks the experts use to quickly "track down" anyone!
  • Weighing the costs of collection against debts owed: when does a collection effort become a money-losing proposition?
  • Factors that determine when to negotiate … and when to stand firm.
  • Workable alternatives to "payment in full" … how to establish "ground rules" the debtor will respect.
  • The Fair Deb Collection Practices Act: you and your debtors' rights under this important federal law.
  • How standards of the Consumer Protection Act affect credit and collections.
  • What constitutes debtor "harassment" … and how to steer clear of this legal risk.

Continuing Education

This event is eligible for the following continuing education credits:

CEU: 0.6 credits

CPE: 6 credits

Training Seminar Time:

 

Check-In: 8:30AM  Seminar Program: 9:00AM - 4:00PM

Seminar Summary:

Strategies for quickly and easily collecting debts without losing your customer (see full course description)

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