Advanced Cross-Cultural Communication Skills for Nurses: A Patient Safety Imperative Seminar training classes conferences & workshops presented by Cross Country Education Seminars register for training on FindaSeminar.com

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Training Course Syllabus:

PROGRAM DETAILS

The Institute of Medicine reports that up to 98,000 deaths occur in U.S. hospitals due to medical errors. According to JCAHO, communication failure is the root cause of most errors. Cultural and linguistic barriers further compound the risk of communication failure. With so many individuals involved in the care of the patient, including the patient and his/her family, there are endless opportunities for errors to occur. The delivery of quality and safe health care depends greatly on effective communication among those caring for the patient and between the health care worker and the patient.



This interactive one-day seminar will provide nursing professionals the advanced skills needed to communicate most effectively with culturally diverse nursing colleagues, physicians, other professionals and the patient and patient"s family. Cultural variations include those based on age/generational differences, gender, language and other cultural influences. Participants will identify, develop and practice effective cross-cultural communication skills to build trust and rapport, reduce misunderstandings and frustration, save time, prevent conflict and, most importantly, improve safety and quality of care for your clients. Skills will be reinforced using group discussions, case studies and role plays so that nurses can reap the benefits of enhanced performance and patient care the very next day.

WHAT YOU WILL LEARN

• Identify how cultural differences, including age/generation, gender and language affect communication


• Assess your communication style and recognize and adjust to diverse communication styles in others


• Overcome communication barriers to improve patient safety in: nurse-to-nurse, nurse-to-patient, nurse-to-physician, other inter-professional
  interactions


• Develop effective cross-cultural communication techniques through group discussion, case studies and role plays

• Define the relationship between culture and communication


• Identify the demographic, legal, professional and ethical imperatives for effective communication in nursing and health care


• Create a communication action plan based on your communication style and the styles of your peers and patients


• Develop effective nurse-to-nurse communication strategies on the basis of generational and cultural variations


• Relate the practice of SBAR communication technique to effective inter-professional relationships


• Design communication strategies to enhance quality of care and health literacy among a diverse patient base


• Evaluate current and future effects of technology on nursing communication

ABOUT THE SPEAKER

Marlene V. Obermeyer, RN, MA, is a Registered Nurse and cultural competency specialist with over 20 years experience in direct patient care. She is the owner and director of Culture Advantage, an education and consulting company specializing in cross-cultural communication and acculturation training. Ms. Obermeyer´s nursing experience includes positions as a staff nurse and charge nurse in medical-surgical, cardiovascular, intensive care, bone-marrow transplant, spinal cord injury, rehabilitation, geriatric and psychiatric units in rural, inner-city and metropolitan medical facilities. Originally from the Philippines, she is a survivor of "culture shock" and cross-cultural communication mishaps. Because of her personal experience, Ms. Obermeyer was motivated to pursue advanced studies in culture and communication. Her Master of Arts degree in Liberal Studies combines concentrations in anthropology, communication and international business. She holds additional certifications in cross-cultural training for international corporations and training for cultural transitions and is a member of the Kansas Association of Nursing Continuing Education Providers.

WHO SHOULD ATTEND

• Registered Nurses


• Licensed Practical Nurses


• Nurse Managers


• Directors of Nursing


• Patient Safety Specialists


• Staff Development Professionals


• Nurse Recruiters


• Human Resources Professionals

Seminar Summary:

A highly interactive, dynamic course for nursing professionals in refining communication skills for peer, inter-professional and patient interaction (see full course description)

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