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Who should attend Responding to Conflict: Strategies for Improved Communication
Business professionals who want to develop more flexibility in responding to conflict—and want to manage it in ways that build better relationships and opportunities for mutual gain.
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Responding to Conflict: Strategies for Improved Communication  

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Business professionals who want to develop more flexibility in responding to conflict—and want to manage it in ways that build better relationships and opportunities for mutual gain.

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Seminar Summary:

Managing conflict is the key to career success in today’s changing workplace! (see full course description)

 
 

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This is event is a GSA-approved program (Federal Government approved).  Call or e-mail a representative for GSA cost.

In today’s workplace, issues such as increased team interaction and a shifting organizational structure are creating new conflict areas. That’s why it’s essential that you develop the communication skills to effectively handle conflict in a wide variety of workplace situations. And because conflict management is so vital for career success, you need to learn these skills now, and AMA’s intensive three-day seminar is designed to help you do just that.

BENEFITS

• Understand what’s really involved in conflict • Gain an awareness of how your feelings, attitudes and behavior work together in response to conflict • Communicate more confidently to build relationships and clarify misunderstandings • Create a climate that encourages the expression of true feelings and goals • Increase efficiency and productivity—model openness with individuals and teams • Reduce stress by learning to manage conflict

OUTLINE

Understanding Conflict • Gain a deeper and broader working definition of conflict • Use conflict as an opportunity to build better relationships and collaborate effectively with others Assessing the Conflict • Identify the origins of a conflict • Differentiate between positions and interests in a conflict situation Outcomes—Your Road Map to Constructive Conflict Resolution • Establish outcomes as the first step in your communication strategy • Develop a step-by-step procedure for setting and achieving outcomes Identify Conflict Resolution—Styles and Strategies • Identify the thinking and behavior of your predominant interpersonal style under calm and stressful conditions • Develop effective strategies in responding to different styles Your Emotions—The Starting Point for Managing Conflict • Develop more awareness of your emotions • Learn to identify different emotions • Identify and understand how your emotional triggers work Criticism • Self-criticism • Responding to criticism from others • Offering criticism to others Building Trust and Demonstrating Understanding • Determine what kind of listener you are • Demonstrate skills to build rapport Overcoming Conflict Through Improved Communication • Differentiate among the four communication styles • Use guidelines to achieve assertive communication • Set goals to achieve desired verbal and nonverbal communication style Putting It All Together • Reference a six-step conflict management model • Experience analyzing a real conflict situation Activating Your Will, Directing Your Energy—Your Personal Action Commitment • Describe ways and list next steps to move beyond wishing for change by activating your will • Develop an action plan to become a better communicator and skilled conflict manager

Seminar Summary:

Managing conflict is the key to career success in today’s changing workplace! (see full course description)

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