Attendance, Cancellation and
Substitution
Q: What if I register for a seminar, but then can’t attend?
A: If you cannot attend a seminar you can contact AMA in advance to transfer to
a future session, or you can send someone to take your place. If you need to
cancel your attendance, AMA will give you a complete refund if you cancel more
than three weeks before your seminar begins. To cancel, simply call AMA’s
registrar at 1-800-349-1935. If you cancel with less than three weeks’ advance
notice, you will be liable for the entire seminar fee. Once your payment has
been received, you may request a courtesy transfer to use at any future AMA
seminar of equal or lesser length. The courtesy transfer must be used within one
year of the date of your originally scheduled seminar. In fairness to all
attendees, if you do not attend a seminar session for which you are confirmed
and do not contact AMA to cancel in advance, you will be charged the entire
seminar fee.
Q: How do I use a courtesy transfer?
A: AMA grants courtesy transfers to people who cannot attend their scheduled
sessions. You can use a courtesy transfer for any seminar of equal or lesser
length than the original seminar. You must use your courtesy transfer within one
year of the date of your originally scheduled seminar.
Q: What can I do if I’m unsatisfied with a seminar that I attended?
A: At AMA, we guarantee the quality of our seminars. In fact, 98% of our
participants say they would recommend the course they have taken to their
colleagues. If, for any reason, you are not satisfied with a seminar for which
you have paid, AMA will give you credit toward another seminar of comparable
price or will refund your fee. Please call 1-800-349-1935.
Payments and Discounts
Q: How do I pay for a seminar?
A: For your convenience, you can pay in one of three ways.
By credit card: We accept MasterCard,
MasterCard SmartPay, Visa, Visa SmartPay, American Express Cards, Optima,
Discover, Diners Club and Carte Blanche. Please note: If you
write us an e-mail requesting registration, please do not include your credit
card information. We will call you to obtain it.
By check: Make your check payable to “American Management
Association.” Then mail it to AMA, PO Box 169, Saranac Lake, NY 12983-0169.
Bill me or my company: If you select either of these options,
we’ll send an invoice within 7-10 days of your registration.
Q: Does AMA offer a team discount if I register multiple
people?
A: Yes, If you register 3 or more people for the same seminar session, you will
receive a discount of up to 10%. Please call 1-800-349-1935 for details and to
register.
Federal Goverment Discounts
Q: Do federal government employees receive GSA pricing in seminars?
A: Yes, Federal government employees are eligible for special GSA pricing for
many seminars. Call 1-800-349-1935
Seminar Leaders
Q: Who will be my seminar leader?
A: AMA seminars are led by senior executives, managers, authors, educators,
consultants, course developers...and even CEOs! To make each seminar as
practical, relevant and hands-on as possible, AMA seminar leaders are selected
from a pool of industry experts who have been successful in the corporate world.
Then, each leader undergoes rigorous AMA training, as well as periodic
evaluations by AMA practice leaders. All this ensures that you will have a
course leader who is not only a skilled platform speaker, but also a top
business practitioner.
Seminar
Hours and Attire
Q: What time does my seminar begin and end?
A: On the first morning, please arrive at 8:30 am to pick up your
registration packet and room assignment.
Seminars begin at 9:00 am and end at 5:00 pm, except on the last day.
On the last day, seminars that run the full day begin at 9:00
am and end at 4:30 pm. Seminars that conclude with half day
sessions end at 12:00 pm.
Q: What should I wear?
A: Casual business attire is appropriate. Note: room temperatures may vary so
you may want to dress in layers.
Locations, Facilities and
Amenities
Q: How can I find the exact location of my seminar?
A: Once you register, you will receive a registration confirmation in the mail
that will contain the exact meeting location.
Lunch and Parking
Q: Do you offer food?
A: We ask that you make your own arrangements for eating. For your convenience,
our customer service staff is happy to give you recommendations for places to
eat. Lunch breaks are usually an hour, but may vary.
Q: Do you provide parking?
A: AMA does not provide parking for seminar attendees.
AMA Federal Tax I.D. Number
Q: What is your federal tax I.D. number?
A: Our federal tax I.D. number is 23-725-9445.
On-Site
Q: Can I get your seminars delivered on-site?
A: Yes! Every one of AMA’s seminars can be tailored to the specific needs of
your organization and delivered on-site at the location of your choice.
Seminar Materials and Additional Resources
Q: Will I receive any materials at the seminar?
A: Yes! You’ll receive a seminar notebook that outlines course topics and
includes supplemental handouts, if appropriate.
Checking in with Home and
the Office
Q: How can I stay in touch with family and colleagues? How can people reach
me?
A: Phones are readily available and you’ll have time during periodic breaks to
make calls. In addition, our conference centers are equipped with Web access so
you can receive your e-mail. Finally, our conference center staff will be happy
to take messages or hold faxes for you.
Professional Accreditation and Continuing
Education Units
Q: Can I Earn Professional Accrediation Credits from AMA
Seminars?
A: Yes, AMA seminars qualify for Continuing Education Units. Some seminars also
qualify for specific accrediations read on for details.
Q: What are Continuing Education Units (CEUs)?
A: Through the Continuing Education Unit (CEU) system, you receive formal
recognition for improving your management skills by completing AMA seminars.
Under the CEU system, one unit is awarded for completion of ten hours of
participation in an organized continuing education experience that provides
responsible sponsorship, capable direction and qualified instruction. All of
AMA’s seminars qualify for CEUs.
When you earn CEUs, you receive immediate recognition for
your career development efforts. A CEU Certificate suitable for framing will be
presented to you upon satisfactory completion of the AMA seminar you have
attended. You will also have a permanent, confidential record of accomplishments
kept by AMA. Providing us with your Social Security number each time you attend
a seminar enables us to update your record on an ongoing basis.
The CEU System:
- Allows you to build a permanent record of achievement as you take part in
education or training to further your career.
- Provides a means for showing supervisors, personnel officers and others an
official summary of seminars you have completed as part of your preparation
for wider responsibilities and higher level positions.
- Offers a means for giving official confirmation of your completion of
continuing professional education courses and seminars to certification
bodies, licensing boards and professional societies.
Q: How many CEUs do I earn for my seminar?
A: The number of CEU credits is indicated at the bottom of your seminar
description Web page. This number corresponds to the number of contact hours
involved. You earn one credit for every ten hours of instruction.
Q: How can I get a CEU transcript?
A: You will receive a CEU Certificate without charge after successful completion
of each qualifying AMA seminar.
After you have completed several such programs, you may want
to have an official transcript of your cumulative CEU record. This will show the
titles, dates and number of CEUs each AMA seminar you have completed since the
CEU system was adopted in January 1974. A transcript will be issued only at the
personal request of the individual whose record it contains. To obtain a
transcript, or to authorize sending one to someone else, call 1-800-349-1935.
Q: Do your seminars qualify for other professional accreditation credits?
A: Yes, some of our seminars qualify for the following accreditations:
APICS - The Educational Society for Resource Management
PDU - Project Management Institute
CPE - National Association State Board of Accountancy
CCM - Association for Financial Professional
CPS - International Association of Administrative Professionals
C.P.M. - Institute for Supply Management
CAS/CPD - The Institute for Corporate Real Estate
CEU - Continuing Education Units
If your seminar qualifies for any of these credits, it
will be indicated on the seminar description Web page.
