Attendance, Cancellation and Substitution
Q: What if I register for a seminar, but then can’t attend?
A: You may transfer to a future session, send someone to take your place
or cancel without penalty at any time up to three weeks prior to your seminar.
If you provide AMA with less than three weeks' notice, or fail to attend, you
will be liable for the entire seminar fee. We appreciate that this is an
important investment for you and your company and would like to accommodate your
needs the best we can. To cancel, simply call 1-800-349-1935.
Q: How do I use a courtesy transfer?
A: AMA grants courtesy transfers to people who cannot attend their
scheduled sessions. You can use a courtesy transfer for any seminar of equal or
lesser length than the original seminar. You must use your courtesy transfer
within one year of the date of your originally scheduled seminar.
Q: What can I do if I’m unsatisfied with a seminar that I attended?
A: At AMA, we guarantee the quality of our seminars. In fact, 98% of our
participants say they would recommend the course they have taken to their
colleagues. If, for any reason, you are not satisfied with a seminar for which
you have paid, AMA will give you credit toward another seminar of comparable
price or will refund your fee. Please call 1-800-349-1935.
Payments and Discounts
Q: How do I pay for a seminar?
A: For your convenience, you can pay in one of three ways.
By credit card: We accept MasterCard, MasterCard SmartPay, Visa, Visa
SmartPay, American Express Cards, Optima, Discover, Diners Club and Carte
Blanche. Please note: If you write us an e-mail requesting registration, please
do not include your credit card information. We will call you to obtain it.
By check: Make your check payable to “American Management
Association.” Then mail it to AMA, PO Box 169, Saranac Lake, NY 12983-0169.
Please pre-register online and choose the Bill me option on the payment page.
Bill me or my company: If you select either of these options, we’ll
send an invoice within 7-10 days of your registration.
Q: Does AMA offer a team discount if I register multiple people?
A: Yes, If you register 3 or more people for the same seminar session,
you will receive a discount of up to 10%. Please call 1-800-349-1935 for details
and to register.
Federal Government Discounts
Q: Do federal government employees receive GSA pricing in seminars?
A: Yes, Federal government employees are eligible for special GSA pricing
for many seminars. Call 1-800-349-1935
For those residing outside the United States and Canada, payment MUST be
received at the time of registration. Payment can be made by credit card or wire
transfer. For wire transfer instructions submit your request to firstname.lastname@example.org. Invitation letters are provided once FULL payment has been received and cleared. You are not officially registered until payment is received and cleared. Standard cancellation policy applies.
Q: Who will be my seminar leader?
A: AMA seminars are led by senior executives, managers, authors, educators,
consultants, course developers...and even CEOs! To make each seminar as
practical, relevant and hands-on as possible, AMA seminar leaders are selected
from a pool of industry experts who have been successful in the corporate world.
Then, each leader undergoes rigorous AMA training, as well as periodic
evaluations by AMA practice leaders. All this ensures that you will have a
course leader who is not only a skilled platform speaker, but also a top
Seminar Hours and Attire
Q: What time does my seminar begin and end?
A: On the first morning, please arrive at 8:30 am to pick up your
registration packet and room assignment.
Seminars begin at 9:00 am and end at 5:00 pm, except on the last day.
On the last day, seminars that run the full day begin at 9:00 am and end at 4:30
pm. Seminars that conclude with half day sessions end at 12:00 pm.
Q: What should I wear?
A: Casual business attire is appropriate. Note: room temperatures may vary
so you may want to dress in layers.
Locations, Facilities and Amenities
Q: How can I find the exact location of my seminar?
A: Once you register, you will receive a registration confirmation in the
mail that will contain the exact meeting location.
Lunch and Parking
Q: Do you offer food?
A: We ask that you make your own arrangements for eating. For your
convenience, our customer service staff is happy to give you recommendations for
places to eat. Lunch breaks are usually an hour, but may vary.
Q: Do you provide parking?
A: AMA does not provide parking for seminar attendees.
AMA Federal Tax I.D. Number
Q: What is your federal tax I.D. number?
A: Our federal tax I.D. number is 23-725-9445.
Q: Can I get your seminars delivered on-site?
A: Yes! Every one of AMA’s seminars can be tailored to the specific needs of
your organization and delivered on-site at the location of your choice.
Seminar Materials and Additional Resources
Q: Will I receive any materials at the seminar?
A: Yes! You’ll receive a seminar notebook that outlines course topics and
includes supplemental handouts, if appropriate.
Checking in with Home and the Office
Q: How can I stay in touch with family and colleagues? How can people reach
A: Phones are readily available and you’ll have time during periodic breaks
to make calls. In addition, our conference centers are equipped with Web access
so you can receive your e-mail. Finally, our conference center staff will be
happy to take messages or hold faxes for you.
Professional Accreditation and Continuing Education
Q: Can I Earn Professional Accreditation Credits from AMA Seminars?
A: Yes, AMA seminars qualify for Continuing Education Units. Some seminars
also qualify for specific accreditations read on for details.
Q: What are Continuing Education Units (CEUs)?
A: Through the Continuing Education Unit (CEU) system, you receive formal
recognition for improving your management skills by completing AMA seminars.
Under the CEU system, one unit is awarded for completion of ten hours of
participation in an organized continuing education experience that provides
responsible sponsorship, capable direction and qualified instruction. All of
AMA’s seminars qualify for CEUs.
When you earn CEUs, you receive immediate recognition for your career
development efforts. A CEU Certificate suitable for framing will be presented to
you upon satisfactory completion of the AMA seminar you have attended. You will
also have a permanent, confidential record of accomplishments kept by AMA.
Providing us with your Social Security number each time you attend a seminar
enables us to update your record on an ongoing basis.
The CEU System:
Allows you to build a permanent record of achievement as you take part in
education or training to further your career.
Provides a means for showing supervisors, personnel officers and others an
official summary of seminars you have completed as part of your preparation for
wider responsibilities and higher level positions.
Offers a means for giving official confirmation of your completion of
continuing professional education courses and seminars to certification bodies,
licensing boards and professional societies.
Q: How many CEUs do I earn for my seminar?
A: The number of CEU credits is indicated at the bottom of your seminar
description Web page. This number corresponds to the number of contact hours
involved. You earn one credit for every ten hours of instruction.
Q: How can I get a CEU transcript?
A: You will receive a CEU Certificate without charge after successful
completion of each qualifying AMA seminar.
After you have completed several such programs, you may want to have an official
transcript of your cumulative CEU record. This will show the titles, dates and
number of CEUs each AMA seminar you have completed since the CEU system was
adopted in January 1974. A transcript will be issued only at the personal
request of the individual whose record it contains. To obtain a transcript, or
to authorize sending one to someone else, call 1-800-349-1935.
Q: Do your seminars qualify for other professional accreditation credits?
A: Yes, some of our seminars qualify for the following accreditations:
APICS - The Educational Society for Resource Management
PDU - Project Management Institute
CPE - National Association State Board of Accountancy
CCM - Association for Financial Professional
CPS - International Association of Administrative Professionals
C.P.M. - Institute for Supply Management
CAS/CPD - The Institute for Corporate Real Estate
CEU - Continuing Education Units
If your seminar qualifies for any of these credits, it will be indicated on
the seminar description Web page.