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Administrative Professionals Conference
Best Practices for Personnel/HR Assistants
Communicating with Diplomacy, Discretion and Influence: A Course for Senior Administrative Professionals
Conference for Administrative Assistants
Greater Productivity Through Improved Work Processes: A Guide for Administrative Professionals
Management Skills for Administrative Professionals
Management Skills for Secretaries Administrative Assistants & Support Staff
Partnering with Your Boss: Strategic Skills for Administrative Professionals
Stepping Up to Leadership: A Course for Administrative Professionals
Supporting Multiple Bosses: A Course for Administrative Professionals
The Administrative Assistants Conference
The Conference for Administrative Assistants
The Indispensable Assistant
The Outstanding Receptionist (afternoon)
The Outstanding Receptionist (morning)
World Class Assistant™ Workshops
15th Annual Forum for Administrative Excellence

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Administrative assistant training seminar news and articles
Hiring an Administrative Assistant? - 5 Tips You Must Consider
Thinking about hiring an administrative assistant? Well before you do there are five tips you must consider that may make the difference in what type of administrative assistant you choose to hire.

This is because while you may have a secretary in mind for your administrative assistant it may actually be better for your business to consider hiring a virtual secretary. Before you dismiss the idea, read up on the following five tips and judge for yourself!

Available office space

Before you can hire an administrative assistant you need an area for them to work from.

If you are a small business or own a business that runs from your home you may not have the required space. In which case, a virtual assistant who works from their own home may be your best choice.

Start up costs

You know that new office, not only will you need the space but you will also have to spend money equipping it with the hardware and office supplies that your new administrative assistant will need.

Once you starting adding up the costs of computer equipment, a phone line, and various office furniture items such as a desk, the start up costs of hiring an employee can be overwhelming.

Hours of availability

An administrative assistant expects a work schedule and regular hours.

If this is not what you need or if you want more flexibility you may want to look into hiring a virtual assistant instead.


Depending on the nature of your business there may be extensive training required for any new employee.

The amount of training required also depends on the jobs you expect your administrative assistant to complete.

Taxes and benefits

Hiring a new employee means that you have pay taxes to the government for your new employee.

It also means that you have to provide your new employee with sick days, vacation days, health insurance, and other benefit options. If you have not already set up a program for employees these tasks can not only be time consuming but cost money as well.

SKG Technologies provides virtual assistant services & admin assistant services at very Low Rates for small and medium business in USA, UK, Canada, Australia and Singapore. SKG Technologies also provides data entry service, data conversion service, accounting services, bookkeeping services, payroll preparation services, customer support services, technical support services to its clients all over the world.

Three Best Certificate Programs With Great Career Opportunities

Today, there are thousands of certificate programs that promise to land you aspiring careers. However, not all of these programs live up to the promise. With extensive research, we have found out the truth behind certificate programs. The research helped us to find the three best certificate programs that are available in today's world. Just keep reading to find more about them.

Accounting Technician Program

Accounting is a field that always has good career opportunities. In this slowed down economy, the demand for accounting technicians is very high. An accounting technician gets paid based on his/her ability and qualifications. Accounting technician training programs prepares the candidates to meet any challenge in the accounting world. Through these training programs, the candidates become certified accounting technicians, along with getting wide knowledge about receivable and payable, payroll procedures and tax laws, fixed assets, present value calculation for liabilities, cash-basis and bookkeeping. This enables them to command higher salaries than expected.

The Legal Field

The legal field is well known to be a never-ending source jobs. Paralegal jobs are the current attraction in the legal arena, due to an abundance of lawyers. There are many types of paralegal training programs that are available today. The traditional on-campus paralegal training and the quicker online paralegal training are the two primary options. There is a misconception among people that there is absolutely no need of paralegal training. They think that they just need to a law firm and become a paralegal. The fact is that the most paralegals are hired based on their knowledge and previous experience. The paralegal degree and training programs are an excellent means to get wide knowledge about legal activities. Becoming a paralegal is very easy today. The basic training requirements are good writing skills, some computer knowledge and a few management skills.

Administrative Assistant Training Program

Administrative assistants are needed everywhere, in every industry. Hence, the scope of career opportunities is wide too. The responsibilities of administrative assistants will vary across different companies. However, typing, filling forms and answering phone calls are the basic responsibilities of an administrative assistant. Though the clerical and office skills of the administrative assistants are often overlooked, the best administrative assistants can gain recognition by completing office tasks with the utmost efficiency. So where does this "utmost efficiency" come from? This is where the administrative assistant training programs come in handy. The important fact to be noted is that administrative assistants get paid based on their efficiency.

Choosing the Right Institution

When it comes to training programs, there are a lot of scams online. Therefore, it's always good to do a little research about the institution before you join them. Always stick to the trusted and accredited training programs to avoid scams. Renowned training institutions like 'MTI College' are excellent platforms of study and they offer great career assistance, as well.

MTI College, located in Sacramento, California, offers Accounting Technician training for you to complete your degree and begin a stable and gratifying career.

Career Training - Training To Become A Clinical Research Assistant

If you've been considering a career as a clinical research assistant, then you likely already know how many different programs are out there to provide you with training. It's choosing the right CRA training course that can be difficult. Without the right training, you may have trouble finding work, and you may not be fully prepared for this multi-competent medical career.

Life as a CRA is different than other medical fields. A simple training program that provides you with administrative training won't do. On the other hand a CRA training program that focuses on just medical assistance won't give you the administrative training that you will require. With the variety of job functions a CRA may be required to perform, you will need an all-encompassing training program.

Fortunately, it isn't difficult to choose the right program. All you need is a little guidance in what a good program should include.

Characteristics of a CRA Training Program

When you look at the duties of a clinical research assistant it begins to become clear what you should look for in your training. As a CRA you will have many administrative duties, likely have clinical assistance duties, and many times you will also be responsible for keeping things running smoothly. Your work as a CRA may be in a hospital, a clinic, a research facility, or even in an industrial setting. Because of the variety of roles, and work environments, a wider range of skills is required.

1. A Law/Ethics Component - A good CRA training course will include a law/ethics component. Many times the CRA will be responsible for overseeing the way things are run in the office, and ensuring that the medical staff complies with state laws or other medical laws.

2. Patient Care Component - The clinical research assistant may be required to assist doctors and researchers in patient care. A patient care component with hands-on training will better enable the CRA to perform this role.

3. Medical Component - To further the clinical research assistant's knowledge in patient care a medical component should also be included. This isn't nurses training, but a basic knowledge of the body, first aid, pharmacology, and medicine in general will be required.

4. Pediatrics Component - For the CRA that will be assisting in Pediatrics/Gynecological procedures, this component is also important. Since you don't know beforehand where you will work, this is also an important component to your clinical research training.

5. Administrative Component - Finally, as a clinical research assistant, you will be responsible for many administrative functions. Your training should include an administrative component that teaches computer skills, medical coding and billing, phone skills, and record keeping skills.

Another important aspect of your training that should be considered is the length of the program itself. In some places you can receive your training in as little as two months. The reality of it is that with the knowledge required, these programs may be too short. A good clinical research assistance training program will likely take you 6 months to a year to complete.

Choosing a training program for your career path is important. When it comes to CRA training, you now have a guide to what to look for before starting your course.

For more information please visit Nursing Training at Unitek College.

Administrative Assistant Vs Virtual Assistant

The term virtual assistant has only been around for a few years. Many business owners are still somewhat unfamiliar with it. Some have an idea of what it means, but may not fully understand the differences between an administrative and a virtual assistant. As a business owner, you might be wondering which one you should hire. I spent almost thirty years going down the administrative career path, and am now a professional virtual assistant. I consider myself an expert in both fields and, as such, will attempt to clarify some of the differences for you.

Any good manager knows better than to underestimate the value of a good admin assistant. Their skills and hard work are what help a business to be successful. Without them, most business owners would find themselves floundering. Even if they have good administrative skills themselves, they don't necessarily have the time to perform that function.

Below is a list of some of the advantages of hiring an administrative assistant:
· On-site presence; able to greet visitors/customers;
· Keep up with day-to-day activities within the office;
· Most are proficient in word processing, spreadsheet applications, etc.;
· Convenience of sitting in on meetings to take minutes.

Some of the disadvantages might include:
· The cost of hiring an employee is usually two to two and a half times their salary;
· They take time off, often without prior notice or authorization;
· They get paid for a certain amount of unproductive time on the job;
· They need to be "managed".

Now, let's explore some of the advantages and disadvantages of hiring a virtual assistant. Some of the advantages include:
· Expertise in all of the same things as an admin assistant;
· Many have specialized training in things such as: internet marketing, social media marketing, affiliate marketing, SEO, competitive analysis, email marketing, set up shopping cart, set up auto responders, and so on;
· Most work on a contract basis; you only pay for time on task;
· Most are business owner's themselves and work with you as a business partner rather than work for you as an employee.

Some of the disadvantages might be:
· Lack of physical presence in the office;
· Charge a higher hourly rate than you would usually pay an employee.

As a business owner, of course, only you know what your business needs are. I recommend interviewing both types of assistant to assess what each can contribute to your business. Just as you might interview several candidates for an administrative assistant position to ensure you get the most qualified person to meet your needs; you also should interview virtual assistants to assess their level of expertise in the areas you need assistance with. Although some are general virtual assistants, many specialize in a particular area. It might be that you need both; an administrative assistant to work in the office either full or part time, and a virtual assistant to work on projects that require specialized training and expertise.

I hope you have found this to be helpful in distinguishing and choosing between an administrative and a virtual assistant. Which ever one (or, perhaps both) you decide will be of the most benefit to you, I wish you success in your business.

Charly is a Virtual Assistant and the owner of The VA Pro. Her area of specialty is in Social Media Marketing. Her focus is on helping businesses gain exposure, branding, and build their customer base through the social network channels. In addition to this, she also offers other internet-marketing related services.

Charly can be contacted via her website at Her blog, Entrepreneurial Gems can be found at

Administrative Assistant CVs - How to Write Them Effectively
Because of the competitive nature of job markets, a single application for an administrative assistant position can draw hundreds of applicants. As a result, employers typically scan resumes in mere seconds, usually about thirty seconds. For this reason, your administrative assistant CV must have all the right features that will encourage the reader to read through your resume. Typically, badly written CVs end up in the bin so it is vital to avoid the pitfalls when writing your own administrative assistant resume.

You should write your administrative assistant CV in 2 pages. This should be sufficient for you to highlight relevant administrative skills, expertise, experience and qualifications. If you have been in an administrative position for a considerable period of time and have taken up positions with increasing responsibility, you may require more than 2 pages to fully document your career. This is acceptable so long as the information is relevant.

When compiling your administrative assistant CV, keep the layout and format simple so that the presentation is easy on the eye. Your CV should be written in black with Arial or Times Roman font and size 10 or 12 for the content. Your heading should be written in size 14 or 16 and the document should be consistent both in layout, font style and size.

It is important that the reader understand your career goal quickly from your resume. You should therefore start your CV with a persuasive profile briefly detailing your background in administration and your objective. Your professional profile should be kept to a short paragraph of no more than 3 or 4 sentences. Your introductory professional profile statement should be followed by a bulleted list of your key skills relevant to administrative job positions. The list should contain no more than 8 short lines. If you are entering an administrative position for the first time, then your key skills should include relevant transferable skills such as attention to detail, organizational skills and ability to work accurately under pressure. Your key skills summary should typically include the following:


  • A methodical approach to work
  • Your organizational skills
  • Your ability to work proactively within a team setting
  • Your ability to work effectively on your own initiative
  • Good communication and interpersonal skills
  • Sound computer skills and competent typing ability
  • Your attention to detail and ability to work accurately
  • Ability to work to deadlines and work effectively under pressure


If you are entering an administrative post with no previous experience, perhaps because you are a recent graduate, then you should add details of your education and training before your work experience, highlighting areas that are directly applicable to your remit in administration such as English, numerical qualifications and computer literacy certifications. If on the other hand you have amassed previous experience as an administrator, then your professional work experience should precede your education and qualifications. When presenting your work experience, try to describe the skills you used in your remits and how the position helped you hone those skills further, along with other skills you acquired within the post.

Your CV should be written in the third person with minimal use of "I" in your document. Also, always mention dates, names of employers and names of educational institutions attended. You should also highlight achievements and other significant results that bear relevance to a position in administration.

Richard Blake is a Professional CV writer catering for school leavers, graduates, and professionals up to senior exectives and CEOs. Services also include medical doctor CV preparation along with cover letters.
Getting Microsoft Office Specialist Training
Whether looking to advance in your current company, apply for a better position, or get started in the business world, it’s very valuable to be a MOS. MOS (sometimes MOUS) stands for Microsoft Office Specialist, which is an in-depth certification provided by Microsoft. . . and being one can set you apart in a very competitive job market. Having Microsoft Office Specialist certification doesn’t just look good on your resume-- the skills you will learn will help you to be more efficient and knowledgeable in your day to day work. Whether you’re an Administrative Assistant or a Database Manager or a Teacher, MOS training and certification can streamline your working methods.

In order to receive your Microsoft Office Specialist certification, you must pass one of the Office Specialist exams. You can choose to take the exams for the entire Office suite, or for only the program you need at the time. The exams themselves can be taken at computer learning centers, community colleges and universities, and even office supply stores such as Comp USA.

Since this is a highly specialized exam that requires quite a depth of knowledge, there are a variety of training options for those looking to take their MOS exams. This includes in-home self training using free online tools and classes, to paid online training programs, to college-level courses on Word, Excel, PowerPoint, Access, and Outlook.

Using Free Tools and Resources

For those that are quick learners, there are a variety of free options available to teach you what you need to know to pass your MOS exam. There are also many books on the market meant to teach the ins and outs of the different Microsoft Office programs. The downside to this, though, is the difficultly learning some specifics without a teacher.

Online Courses

The online courses available to prepare you for your MOS exam range from full-term courses to seven-day accelerated “boot-camps.” Doing a simple Google search will give you countless MOS training options, whether they be specifically for taking the MOS exam, or for learning the Microsoft Office suite. The advantage of this sort of course is that it combines the convenience of learning at home with led teaching. For most, this is an ideal option for preparing for the MOS, as there is a huge array of options available for all price ranges and time constraints.

Community College Courses

Chances are, your community college has several courses on Microsoft Office that will easily prepare you for the MOS exam. The advantage of this type of course is having hands-on teaching in a classroom environment. This is especially good for those slightly less computer-savvy, or those who don’t learn easily from reading. Or even just those who prefer a classroom environment. Most community colleges have ultra-cheap rates for residents, and usually have few or no required courses for most Microsoft Office courses. This would only work well, however, for those with little time constraints, as most programs take a full semester to complete.

Obtain your certificate as a Microsoft Office Specialist with triOS College Microsoft Office Application Training.
Medical Office Assistant or Medical Transcription - Which is Right for You?
Before choosing any career path, the first thing you must do is determine which path is right for you. Sometimes, though, two careers may be similar enough that it can be difficult to sort out their pros and cons. This is true of medical office assisting and medical transcription. Both of these careers have a lot to offer, and both require a similar level of training and experience… but which is right for you?

Medical Office Assistance

A Medical Office Assistant works in a hospital or physician’s office in a secretarial or administrative assistance capacity. Working with physicians and health care providers is a demanding and detail-oriented position-- in order to successfully work as a Medical Office Assistant, you must have good communications skills, some experience as an Administrative Assistant or Secretary, and the proper training.

Training: In addition to applying the usual office-related tasks to the health care field, some of the more complicated things a Medical Office Assistant must undertake are medical billing, completing clinical procedures, and applying medical terminology. Most Medical Office Assistants take certificate programs, either online or at a community college or university.

Pay and Work Conditions: Medical Office Assistants generally make from $20,000 to $30,000 per year, depending on location. This salary is in addition to regular health and vacation benefits provided by the employer. Medical Office Assistants generally work from a physician’s office or hospital, and have very few opportunities to telecommute.

Medical Transcription

The job of a Medical Transcriptionist is to listen to recordings dictated by health care professionals, transcribing them into reports, correspondence, etc. They generally use set types of equipment, including digital/analog recorders, headphones, and foot pedals (for pausing and playing recordings). A quality Medical Transcriptionist does more than transcribe recordings-- he/she must be able to spot inconsistencies or mistakes in terminology and correct them in written reports. This is of key importance, as accuracy of reporting can affect patient care.

Training and Requirements: As Medical Transcription is in-depth, detailed work, most employers will only hire Transcriptionists who have completed an appropriate training certificate program. Though it’s not always required, the completion of an Associates Degree is recommended. This work also requires good English language skills, including an in-depth knowledge of grammar and punctuation.

Pay and Work Conditions: Though the earnings of a Medical Transcriptionist vary widely according to experience and industry, the median salary for a Medical Transcriptionist is $34,400 yearly. Though Medical Transcription is generally done from a hospital, medical library, etc., many Medical Transcriptionists (about a third) telecommute, receiving dictation via the internet and working from home.

Which is Right?

The most important thing to keep in mind when deciding between these two careers is your own priorities. For instance, Medical Transcription may pay a bit more and provide tons of personal freedom for telecommuters, including working from home and choosing your own hours, those that telecommute generally receive no health or vacation benefits, simply working as independent contractors. On the other hand, while a position as a Medical Office Assistant comes with the benefits you would expect from any full-time job, it gives you very little freedom-- no more than any administrative position would.

For those out there looking for the freedom of a work-from-home position, Medical Transcription might be just the thing you’re looking for. However, if you’re seeking the stability of a 9-to-5 job, Medical Office Assistance might be right for you.

Looking for a rewarding career as a Medical Office Assistant? Obtain your diploma at triOS College located in Toronto, Ontario.

5 Reasons Solo Professionals Need a Virtual Assistant

Solo professionals often bite off just more than they can chew. They do this because they want to succeed. I think that if they take on a little bit more, they will do more and, therefore, succeed more. Stop spreading yourself too thin and get the help you need.

They often forget that they can't do everything. Everyone is an expert at something, but no-one is an expert at everything. Solo professional doesn't need to mean "lone wolf". If you are not good at something, get someone else to do it. Your clients will appreciate that the work is done well and not just completed.

Solo professionals tend to focus on too many things at once. The old phrase, "do one thing, and do it well" comes to mind. If need be, get a virtual assistant to help you mange your greatest resource - your time. A good VA can weed out those time wasting emails and voicemails. They can help you prioritize your schedule and help give you the time to spend on your area of expertise.

Solo professionals can have a habit of mixing business with pleasure. Sometimes it is difficult to keep a handle on your own finances and keep your personal money separate from your business money. Hire a virtual assistant who specializes in bookkeeping and get them to help you budget and plan how and where you spend your money. They can also handle the "divorce" of your personal and business finances.

Solo professionals are great at what they do and they get paid accordingly. They can also have more expenses than a professional that is in a partnership or firm. Hiring a virtual assistant is more cost effective for the solo professional than hiring in-house administrative assistance. Since the VA is private contractor with their own office, you don't have to put out money for more space, equipment, health benefits, and other employee related costs. Also, since a virtual assistant is only paid for the time that they work for you, there is no money lost to long lunch breaks, personal calls, or even sick days.

If you are a solo professional, and if you need some help, consider hiring a virtual assistant to partner with you for your success. You will be glad you did.

To find out more about virtual assistants and how they can help you as a solo professional take a look at or

Darrell A. Williams is the owner of Right-Hand-Man Virtual Assistant Services - a Multi-VA team practice. Darrell has over 7 years experience in the administrative support field. He has worked for non-profit organizations in Canada, the US and the UK. He has also worked as an event planner and personal assistant. Darrell has not only been self-employed, but has also held management positions in several companies and has worked in private sales contracting. Through our commitment of constant educational upgrading, Darrell recently increased our company's capabilities by completing a Legal Administrative Assistant training program. Darrell's specialties include legal administrative assistance, editing, proofreading, document formatting and calendar management.

Going Virtual As An Administrative Assistant

Becoming a virtual administrative assistant is an excellent home based business venture, especially if you posses previous work experience in the administrative field along with great communication skills and time management skills. Virtual administrative assistants are highly proficient and trained independent contractors who offer their administrative support services to businesses, professionals and busy individuals around the world.

As a virtual administrative assistant there are a variety of services which you can offer to your clients. Appointment scheduling, management and monitoring of emails, typing services, custom database designing, concierge services, telephone answering, internet researching and marketing support are some of the services which are covered by virtual administrative assistants. However it is recommended that you take into consideration your area of expertise when choosing the services you would present to your clients.

Many businesses, professionals and busy individuals rely on virtual assistants to carry out their administrative tasks on behalf of them. The main reason behind this is the cut down of costs. As a virtual assistant you would work on a contractual basis from your own home. Due to this the employer doesn't need to bear expenses such as insurance, taxes, healthcare, paid leave and other legally required benefits. Furthermore the employer doesn't need to provide office space, equipment and training for you, as would be required for an on-site employee. Thus the overhead costs are reduced by the elimination of the above expenses.

Virtual assistants are entrepreneurs and dedicated business owners themselves, who desires their customers' growth and success as much as their own. This is another reason why there is a demand for virtual assistants. Businesses, professionals and busy individuals are sure to receive a professional and quality service.

The expansion of technology and the advancement of the internet have now provided the opportunity for individuals to work from the comfort of their own homes. This is the primary cause for the development and growth of the virtual assistant profession. Virtual assistants do not need to meet their clients in person to communicate or to exchange data. All these are carried out through the internet. Email, online instant messaging, file transfer protocols, intranets and special software programs now enable virtual assistants to work with clients located globally.
In addition to the above as a virtual assistant, you can also rely on faxes, telephone calls, postal mail and courier services for communications.

Deciding on the correct price for your administrative services is a vital aspect in your venture. Usually a virtual assistant may charge by hour and the rate could range from $30 USD to $75 USD depending on the service provided. It is always advisable that you check out the prices of your competitors, who offer the same type of services, when deciding on a competitive price.

As a virtual assistant, it is a must to have a website for your venture. The website not only would be a marketing tool for your venture but it also would act as your office. Your clients would visit your website to obtain details regarding your services as well as to make payments for your services. Your website should be equipped with an online payment receiving system which is able to accept credit card and debit card payments with ease. With determination and dedication you can establish a very successful administrative virtual assistant venture within a few months. has been helping women start work at home business for over 10 years. Their Virtual Assistant Home Business Opportunity Program includes everything you need to start your VA Business including a basic business start up guide and an easy start program, which provides step-by-step guidance on how to build up your VA business within 29 days!

Master the Skill of Outsource Training and You'll Never Need to Train an Assistant Again

Finding highly qualified Virtual Assistants can be a Godsend to your home based business. Unfortunately, not all of your Virtual Assistants will stay with you for the long haul. After all, they desire a flexible schedule that could change abruptly on them, forcing you to change assistants. In that situation, you are forced to hire someone new and retrain them in all of your processes and systems. By putting in a little thought ahead of time, you can avoid the bulk of this.

Pre-qualify Prospects Before Hiring Them - Outsourcing by its nature allows you the flexibility to change personnel if they are under-performing. But this doesn't mean you should disregard the upfront sleeve rolling when sourcing an assistant. Create a well thought out series of questions that you should ask all candidates to fill out prior to interviewing them . These should include specifics as to their proficiency in the various tasks you will be asking them to do. This includes any technical proficiency such as specialized software. Ask them to rate themselves on a scale of one to ten. High proficiency candidates require less training time.

Ask New Candidates to Manually Record Their Own Processes for Future Use - It makes little sense to go through the effort to train an assistant if you can't get some leverage out of it in the future. One simple solution is to ask your new assistant to write down the various important points of their job as they learn it. This could be in the form of checklists, bullet points, descriptions of stumbling points they encountered and how they overcame them, or shortcuts they discovered along the way. Get them to review their logs with you on a weekly basis so you force them to record while the information is fresh in their minds.

Record Video of Tasks To Create a Permanent Record - It is not to hard to learn the art of on-screen video capture. Several programs allow you to capture click actions on-screen. This is an elegant way to put complicated steps into a visual permanent record so new assistants merely need to watch the recorded video as they learn your processes for the first time. Once again, force your assistant to go through the motions of recording early in their training so they don't forget things they encounter along the way.

Make Checklists of Processes - Checklists are great ways to reduce your various processes to simple learning. They can act as a safety net for you when you have little time to manage your assistants but require them to perform without mistakes. Almost every process can be reduced to a series of steps that will get someone to "task completion" without your ongoing involvement. If you are lucky enough to latch onto a strong assistant, ask them to recommend additions to your checklists to make life even easier.

The decision to outsource doesn't end with hiring someone. In fact, it should merely be step one in an ongoing effort to constantly make outsourcing as efficient as possible. Taking the time to get your training recorded for future use, whether by written form, video or audio form, will pay off handsomely as you cycle through new assistants. Co-opt your good assistants into the process to relieve the burden on you.

***If you want to see how you can save over $36,000 a year by hiring just 1 Virtual Assistant; cut your to-do list in ½; deliver higher productivity and profits go to... and instantly Receive a Free Report.

***Get a copy of our Free Report at today and see how Outsourcing Small and Large Tasks is the best way to get what you want faster, easier and with less stress....Allie Longoria is an Expert in Outsourcing, Marketing & Creating Autopilot Online Businesses.

Recruiting Training to Get to the Top!
In order to be a top Executive Recruiter it's crucial to get sound, proven training. Recruiters must learn the process. Next they must follow and trust that process day by day. Successful Recruiters all use a method and make hour by hour decisions based on the question, "What will help me make a placement this week?"

High level recruiting is an art. Top Recruiters focus on those tasks that will place a good (or great) candidate in front of an employer who has a desperate need to fill a position. If the Recruiter has qualified the employer client and the candidate, the odds of an offer being extended increase dramatically. Top Recruiters have prepped both the decision maker client and candidate, to ensure the interview goes well.

Don't waste precious time tossing resumes at an employer. In my opinion, that's the weakest strategy recruiters use. It's not even recruiting, in my opinion. Any employer could have an administrative assistant sort through a stack of resumes and pull out a few they like. People are not pieces of paper. Decision makers who need a position filled love to work with a professional who saves them time and provides exactly the kind of candidate they want; they want their Recruiter to do all the work except interview. By the way, once you've proven yourself to a client, interviews often turn into a 'stamp of approval', because the trust is so strong.

A high level Recruiter controls and manages the entire placement process. They never stand on the sidelines wringing their hands, wishing their employer client would look at the three or four resumes they have supplied. Recruiters who focus on resumes, give away their power and their success. Frankly, they are asking their client to do too much of the work!

Hiring new people is a necessary evil to many hiring managers. If they are understaffed, these managers may have more crisis to handle. They may procrastinate, postponing time consuming interviews. When a company client works with a smart, effective Recruiter, that Recruiter chooses two potential hires (possible three), presents those candidates in a desirable light, makes sure the interview takes place, debriefs both parties, and ensures one of the candidates gets hired.

Top level Recruiters make hiring effortless and easy for their clients. That's why their clients continue to use them and that's why these clients are willing to pay the big bucks for an Executive Recruiter's service. It doesn't matter if you're a Contract Recruiter, Contingency Fee Recruiter (Headhunter), in-house Corporate Recruiter, or part-time Mom Recruiter; if you want to make more placements, have more credibility, more fun, and make more money, learn the recruiting process and implement that process every day.

Kimberly Schenk has over 15 years experience as an Executive Recruiter and trainer. She owns and manages several businesses. She shares her insights and recruiting success secrets in her eBook, "Top Recruiter Secrets". Visit to view all we have to offer.

Employee Or Virtual Assistant - Who Do You Hire For Administrative Needs?

The average small business owner spends up to 40% or more of their time on administrative needs says a report from the Small Business Administration (SBA). In today's tough economic times employers are looking for new ways to meet their administrative needs in the most cost-effective way. Tradition would be to hire a new employee, training time, payroll taxes, insurance benefits, vacation and sick leave. This results in the employer spending more money, instead of saving on business expenses to make a profit.

Today there is a new choice in meeting administrative needs that saves money and time. Small Business owners are turning to a new alternative and hiring Virtual Assistants to meet their business administrative needs. A Virtual Assistant is a highly trained individual with several years of experience in their chosen field. Most VA's use previous years of office support experience and Virtual Office Professional training to operate their business usually set in the home. A Virtual Assistant has the flexibility to set their own hours, cost per hour or project, and control how many clients they will provide support too.

When determining to hire a Virtual Assistant over the traditional employee it is important to remember, these professionals are business owner's themselves. They have similar needs and goals like any business owner; they want to enjoy growing their business, they are dedicated to providing superior customer service and a professional relationship with their clients. A VA's most important marketing tool is "word of mouth referrals" and network advertising. So, if you find yourself with a quality Virtual Assistant, pass your money saving secret along to all your business contacts.

Neilia Dudley is one of today's most innovative Virtual Assistants with a desire to help small business grow to their full potential. She specializes in providing professional and cost- effective administrative services to keep business owners doing what they love most- creating new business and retaining previous customers that help their business take flight.

The Significance of Effective Retained Organization Training

Many companies undergo some form of outsourcing within their business at some point. Those that have understand that outsourcing does not necessarily mean sending the work to a far off exotic place, nor that a buyer of services can "wash their hands" of all responsibility. Since veteran outsourcing companies have "blazed" the trail over the last couple of decades, most have found their own way by trial and error, but a common thread they share is the consistent need for education and training on the outsourcing agreement.

Retained organization training is preferred to occur in the initial stages of outsourcing. However, it is common within the industry that training occurs after the initial period, based on observed abnormalities and the frequency of the occurrences. It is not an easy task to understand what causes events to occur (sometimes referred to as root cause); however, there are some factors that can be observed.

Outsourcing advisors assess the current organization's behaviors by quantifying events that are not necessarily tangible. In the outsourcing machine, "metaphorically speaking," a good outsourcing advisor diagnoses problems based on the relationship of events. We lift the hood and diagnose three common events that reinforce the requirement for educating the retained organization: change orders and the relationship to the change control process, reports, and governance.

Change Orders and the Change Control Process

When change orders need to be made, the outsourcing agreement stipulates a particular process in which to request those changes and have them made. It's fundamentally important that the individuals who are creating and approving the change orders understand the baselines services within the Statement of Work. Significant amounts of change orders can be indicative of a poorly-crafted SOW or that the person submitting the change order is not fully aware of what is contained within the base services. This is especially true when the net benefit of the change order is not benefiting the company. At some point when assessing the change orders, identifying similarities in the work performed is mandatory. If the consistency is there and not part of the current baseline services, this requires incorporating the changes into the SOW to become part of the baseline services.

It is equally important to understand the impact of not following the agreed upon change control process and the implications of hallway conversations. Not informing or educating the retained organization about the change order process can foster predatory provider behaviors, such as taking advantage of client knowledge, manipulating the process, and creating an ambiguous environment. Agreeing to have the work performed outside of the SOW without submitting a proper change order will present repercussions. When the provider is asked to perform an unapproved and undocumented change by someone in the hallway, the agreement mechanisms that have been put in place to track all changes to the environment now become void, leading to dismay and relationship problems for failed audits and invoice discrepancies.


Provider real time data is an important component that is often under constant analysis. Using the data effectively becomes necessary and quantifiable. Interpreting reports requires a "knack" and "finesse" to understand how they are applicable to the overall agreement - this is a learned activity. Every agreement contains mechanisms associated with timing of these reports. But if the question is asked how much notice must be given to adjust service level agreement percentage allocations, responses will vary.

Poor comprehension of the reporting cycles and notification periods create ambiguity in the operating space, which leads to inefficiency and inevitably failed objectives. Notification requirements are one of the single most overlooked components of an agreement. Retained organizations should become familiar with these definitions and why they are used. Some of the topics covered may range from changes to the service level category allocation to how to make adjustments to baseline volumes to preparing for the yearly cost of living adjustment.


Governance usually happens in one of two ways: 1) it is a natural evolution based on client/provider relationships - things happen and people adapt or 2) it is documented in the agreement with the structure and expectations of the organization. The second method is preferred and is commonplace. Companies emphasizing the importance of governance in year three of the agreement typically derived the governance model from natural evolution. Those that included governance in the agreement have a tendency to place their efforts toward operational effectiveness and relationship management during the same time frame.

Assessing the organizations maturity and the effectiveness of the governance model can be discovered by asking questions on where the emphasis is placed. Operationally effective organizations have stronger governance models that are contained within the agreement and the retained organization is well-trained, whereas ineffective governance models hinder operational effectiveness because of untrained and inexperienced retained organizations.

The benefits achieved from training the retained organization yield higher maturity levels and effective outsourcing agreements. Those that have trained the retained organization on the agreement are much more likely to achieve their outsourcing objectives.

How You Should Show Computer Training On Your Resume!

In a world where job security is no longer guaranteed many people are now realizing how important it is to have an up to date resume. Gone are the days where you work for one employer for 30 years, now it's a dog eat dog world and at anytime, anyone of us could find ourselves out on the street looking for work. As an employer I realize just how difficult it can be to keep your employees job safe in such an uncertain world when you can have a customer go broke and not pay you hundreds of thousands of dollars. None of us are really safe, even employers can find themselves looking for a job.

Nevertheless one of the key things that I say to all of my team is that you must take every opportunity that is presented to you. For example, if an employer offers you to do some training, take it with open arms because you never know when you might be offered it, even if you have to do it after hours. It amazes me in this day and age how some people knock back doing training simply because they are too lazy. I know dealing with the Defence forces in Australia, many ex-soldiers are offered the opportunity to retrain prior to leaving the service but it amazes me that many of them do not take the opportunity to use the training money allocated to them.

So why is this important ...

Well employers today have many people to choose from in the job market and getting noticed in a crowded market can be difficult but not just for the candidates, also for employers as well. As an employer, I often find it really difficult to know a persons skills level just from their resume. The current rule of thumb being bandied around the employment agencies is that your resume should only be 2 pages to 3 pages long. Well one of the things I have found is that it is all well and good for the employment agencies to recommend only 2 to 3 pages but as an employer it doesn't help me when I am trying to differentiate one potential employee to another.

One of the other things many agencies tell you is to only put a summary of your training or computer training into your resume. Well let me blunt with you, you are selling yourself short if you do this. One of the things I have learnt over the last five years in building my computer training company is that not all training companies are the same and not all training from these companies are the same. Plus, employers want to see who you have been trained by, how long ago you did your training and any qualifications that you may have from this training.

This opens up an important issue at this point. When you undertake computer training in today's marketplace, you will often simply do courses where you receive a Certificate of Attendance. For example, you might have been sent by your employer to do a Microsoft Word 2003 Level 1 day course. Now as this course is simply a one day course and you don't get a certification from the course you will simply get a certificate of attendance. So, one important key issue you must address when writing your resume is to clearly differentiate your certification to your training courses.

In the computer industry, there are many different certifications available for example, as an IT Professional you could undertake the following certifications -

Microsoft Certified Systems Engineer Certification (Also known as the MCSE) Microsoft Certified Systems Administrator Certification (Also know as the MCSA) Microsoft Certified Database Administrator Certification (Also known as the MCDBA) CISCO Systems Engineer

Now if you are like most people, you will have no interest in IT Professional Certifications but there are in fact non-IT Certifications available as well such as the Microsoft Office Specialist Certification.

So how do we show these in a resume ...

When you are developing your resume it is always important to show both your Certifications and the computer training you have done. Always show your Certifications first and then the training you have attended. The reason for doing this is that your Certifications hold more weight then the training on its own. Also, as you put your certifications in always make sure you put down when you actually achieved the certification as well.

For example I would document my qualifications in this way -

Professional Certifications -

30 July 2006 Microsoft Office 2003 Specialist Master Instructor

15 June 2005 Microsoft Certified Desktop Support Technician

Professional Certification Exams -

7 July 2006 Microsoft Outlook 2003 Core Exam

6 July 2006 Microsoft Access 2003 Core Exam

5 July 2006 Microsoft PowerPoint 2003 Core Exam

4 July 2006 Microsoft Excel 2003 Expert Exam

3 July 2006 Microsoft Excel 2003 Core Exam

2 July 2006 Microsoft Word 2003 Expert Exam

1 July 2006 Microsoft Word 2003 Core Exam

12 February 2005 Exam 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System

10 February 2005 Exam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System

Professional Training -

29 May 2005 Microsoft Word 2003 Level 1 (One-on-One Personal Computer Training)

26 May 2005 Microsoft Excel 2003 Level 2 (One-on-One Personal Computer Training)

22 - 25 May 2005 Microsoft Certified Desktop Support Technician
(One-on-One Personal Computer Training)

One of the other things you need to consider when writing your resume is to make sure that if one of your professional certifications comes with a logo that you use it in your resume. The reason for that is that the qualification will jump out at the reader. For example if you are a Microsoft Certified Systems Engineer and your logo is the first thing they see, the employer is more likely to put your resume on the pile to be considered. One of the things I have found from my own experience is that employers inherently hate having to go through the hiring process so the easier you make it for them to notice you are qualified the more likely you will get hired. I certainly encourage my students to put their professional Certification Logo's at the start of the resume as close to your name as possible as this is the first item an employer will look at.

When you are entering your certifications and your training you have undertaken into your resume make sure that you locate this information before your employment experience. There is a logical process to this and that is, if employers have defined in the employment advert that you must have say Microsoft Word experience, and your education information is first, then they will be able to tick this off in their check list that you have undertake Microsoft Word training.

See employers are looking for two things and they are -

1. Most employers prefer people who have had formal training or have some sort of certificate or certification

2. Employers also like to see that you have had experience using the application.

If you have had formal training and you have that showing first, then you will be noticed much more quickly. The other advantage in presenting your computer certifications first and then your training we are saying to the employer, look I am a certified person and these people say so plus I have had formal training.

One of the last items you must consider when creating your resume is to ensure that you demonstrate in each job how you used your qualification or skills you learnt during the training in the job. For example, if the employer requests in the employment advert and says that you must have Advanced Microsoft Word training you must demonstrate how you have used your training in each job.

If an employer says to me that I want someone who has Advanced Microsoft Word Training I would expect that person would have some of these skills -

1. Be able to do a mail merge and filter the records in the mail merge 2. Be able to create a template that somebody can use to fill in information using the form objects 3. Be able to use fields and know the shortcuts for creating, editing and manipulating fields 4. Be able to use tables and format the tables 5. Be able to Track Changes in a document and Merge various versions of a document

So, when you write employment history component of your resume you should be showing how you actually did some of those tasks in your day-to-day job. Keep in mind employers are not expecting that you will be doing this everyday, but you must clearly demonstrate where you have done this in the past.

One of the other key things to remember is that when you have undertaken computer training in the past, your trainers should have reinforced the fact that you should know your key terminology and shortcuts. If you know your key terminology then you should be using that terminology in your resume to demonstrate you understand the requirements of the job. If you do not use this terminology in your resume then employers will not be able to ascertain just what your true comprehension level really is.

The bottom line is this. Your resume is your advertisement to an employer that says, this is why you should hire me and what is in it for the employer if they hire you and if you do not sell yourself then why should they hire you. Remember one thing, if an employer is going to hire you, they are investing in you as a business. Just think, if the employer hires you for the next ten years and the job is worth $50,000 a year, you as an employee will earn $500,000. Which means the employer when he hires you is investing $500,000. Are you really worth $500,000? If you are then prove to the employer that you are.

Too often I hear people complaining that they cannot get work. Ninety percent of the time, it is simply because the person complaining is not selling themselves effectively to the employer and in many cases, especially in today's marketplace it is because they are not demonstrating clearly and effectively the computer skills they possess to their prospective employer.

Chris Le Roy is the Managing Director of One-on-One Personal Computer Training in Townsville Australia. He has written a number of Cheat Sheets that are available from his website to help you in learning your shortcut keystrokes. You can access our Microsoft Word Help and Microsoft Excel Help at our website. If you would like to learn your shortcuts then visit Microsoft Office Help

Medical Office Administration Training

Are you searching for quality medical office administration training? An education in medical office administration can encompass a wide variety of instruction involving clerical and administrative positions helping medical offices and facilities to function smoothly and efficiently.

There are numerous job fields and specialties available to professional medical office administrators, from receptionist, to coding specialist, to accounting, and medical office administrators are needed in every area. Medical office administration schools produce qualified, professionals to fill the void.

Medical office administration is one of the most sought-after educational programs in the country. Medical office administration is a vital element for quality health management as more and more patients depend on insurance programs and government assistance to fund personal health care.

Training involves areas of scheduling appointments, patient admissions, medical reception, transcription, filing, medical coding, billing, processing insurance forms, and general office duties. Graduates of medical office administration training programs can find positions in hospitals, clinics, long-term care facilities, private medical practices, insurance companies, pharmacies, medical laboratories, and medical billing services.

If you would like to learn more about Medical Office Administration Training, or even Online Medical Office Administration Schools, you can find more in-depth information and resources on our website.

DISCLAIMER: Above is a GENERAL OVERVIEW and may or may not reflect specific practices, courses and/or services associated with ANY ONE particular school(s) that is or is not advertised on

Copyright 2007 - All rights reserved by, in association with Media Positive Communications, Inc.

Notice: Publishers are free to use this article on an ezine or website, provided the article is reprinted in its entirety, including copyright and disclaimer, and ALL links remain intact and active.

Michael Bustamante is a staff writer for Media Positive Communications, Inc. in association with Find Medical Office Administration Schools, Colleges, Universities, Vocational Schools, and Online Schools at, your educational resource to locate schools.

Management Training - Learning to Handle New Responsibilities

They say leaders are born, not made. This is not entirely true. Although all leaders share certain innate abilities - mental toughness, resilience, and "fire in the belly" ambition levels - the fact of the matter is that an individual can be trained to enhance his leadership or managerial skills. People, after all, aren't born managers - management is thrust upon them. How well they perform in this new scenario of enhanced authority and increased responsibility depends on the skills they have received throughout their lives and through managerial training courses.

Who can Benefit from a Management Training Course

Employees may not always relish the idea of having a new boss to report to. This initially leads to friction with new managers who are not familiar with human resource management techniques. Some of these issues can be overcome through the use of management training courses. Some of these training classes lack quality curriculum and are ill equipped to build high performance teams. This is unfortunate because an overwhelmingly large chunk of effective management has to do with getting the best out of those who form your team. Management skills instruction can fine tune your people skills and enable you to not only delegate and lead, but also listen to your team members. After all, management is hardly about bulldozing others into doing things your way. In addition, experienced managers can benefit from newer administrative techniques that can help change their existing style of leadership to a more proactive and effective one. Needless to say, a "demon boss" who thinks screaming and threatening are time tested ways of team motivation will often wonder why performance levels are so low despite the use of a massive amount of lung power. Fortunately, this type of individual stands to benefit immensely from the people skills imparted during a training seminar.

How a Management Training Course can Help Create World Class Managers

Unfortunately, there are a whole bunch of fly-by-nighters and scammers out there, parading as management gurus. Before enrolling in the first management training course you find online, know what professionally conducted training instruction should include. Any administrative training class should not only take you through the basics of managing the day-to-day performance of your team but should also address differences in human needs by matching the team member to their individual motivating factors.

Giving recognition where it's due, handling poor performing members with sensitivity and tact, identifying the interdependencies of the team members, identifying chinks in your teams armor that are dragging down performance levels and building ways to fill them, converting lone wolves into team players are all job skills that truly effective management instruction can provide. Successful, experienced managers can benefit from direction about how to maintain performance momentum in a high pressure, competitive environment. Dealing with diverse sets of people and maximizing the benefits of this diversity are management tools that are increasingly necessary in a global age. In addition, a management training course can help the individual evaluate himself more effectively. In other words learning to deal with pressure, balance work and life are essential tools for a manager who wants to avoid burning out before his time.

Michael Jeffreys is the president of Seminars on DVD, a premiere provider of video based training for businesses and individuals, featuring renowned experts and speakers. Learn more at:

Learn to Run A Business With Office Administration Training

If office administration training is in your near future, here are a few facts about just some of the experiences you'll encounter while enrolled in a course for business professionals:

For starters, those who wish to learn to be an office administrator should have an outgoing personality and be attentive. Keeping current with today's technology, most courses will emphasize vital academic and communications skills that are essential in providing administrative and technological support in a professional business setting.

Students will learn diversified aspects of the job. In particular, good training might include classes in keyboarding, college math and statistics, Windows operating systems, sociology, critical analysis, composition, introduction to business, accounting, applicable software applications, general psychology, desktop publishing, macroeconomics, Internet communications, and other relevant topics.

Students who have successfully completed two years of office administrator training will be awarded with an associate degree. Graduates will find work in business environments where they will perform routine clerical tasks such as word processing and database management, as well as arranging conference calls and meetings. Office professionals are commonly called upon to conduct research, prepare reports, train coworkers and other employees, and many other administrative duties.

Those who have received quality training will have opportunities to become bookkeepers, accounting clerks, receptionists, communications operators, human resources assistants, data entry technicians, and other business and administrative support positions. Earnings are based on education and experience.

DISCLAIMER: Above is a GENERAL OVERVIEW and may or may not reflect specific practices, courses and/or services associated with ANY ONE particular school(s) that is or is not advertised on our website.

Copyright 2008 - All rights reserved by Media Positive Communications, Inc.

Notice: Publishers are free to use this article on an ezine or website, provided the article is reprinted in its entirety, including copyright and disclaimer, and ALL links remain intact and active.

If you are interested in learning to be an office administrator, you can find top schools, colleges and universities by searching now.

Michael Bustamante is a staff writer for Media Positive Communications, Inc. Find Office Administration Training:, and research accredited Colleges, Universities, Vocational Schools, and Online Schools at, your educational resource to locate schools.

Starting Out On A Business Career

Career guidance and counseling can be helpful to choose the right career path because each career requires some special skill sets for success. Similarly, when embarking on a business career, it is important to have the right guidelines before selecting a specific direction. To excel in business you need to be intelligent, analytical, meticulous, motivated, dedicated, have good oral and written communication skills, and should be fluent with the use of modern technology. You also need to analyze whether you can fit into a team and work with other competitive people.

Deciding On The Aspect Of Business To Specialize In For Your Career

The word “business” covers many diverse activities. Therefore, deciding on what type of business you want to pursue is only one part of the decision. Another factor is what aspect of business you want to specialize in. You might be planning your career in finance, marketing, computing, or some other job within a business. You should also decide whether you want a home business career or a separate workplace.

Planning And Applying For Business Education

Choosing A Program

Careers in the business field offer many options to students, so when considering a career in business, it is important to consider your own strengths, skills and experience, as well as your interests. It is also important to take into consideration your long-term goal – whether you want to be the owner or a chief executive. The better you know and understand your own motivation for wanting a business career, the more likely you are to take the best decision for your future. Basic knowledge about the key aspects of running a business and how they inter-relate to one another is also important in order to make a correct decision.

Programs On Offer

• Certificate, diploma, and degree programs at business institutes and career schools.

• Diploma and degree programs at community colleges.

• Undergraduate programs at traditional colleges and universities

• Graduate programs at colleges and universities

• Online programs

For those seeking an entry-level position, companies may hire graduates of a certificate, associate degree or bachelor's degree program. Entry-level courses, especially those for the business executive, give a broad outlook for a career in business and may include study of accounting, economics, finance, business communication, human relations, business law, management and organizational principles, and the use of computers in business. Major programs on offer by various business schools are MBA Programs, Accounting Programs, Business Administration Degrees, E-Commerce, Health Care Administration, Public Relations, and Human Resource Management, among others.

Applying To Business Schools

Generally, admission for higher education in the United States is based on high school grades, college admissions tests such as the ACT and the SAT, letters of recommendation, and an application completed by the student. There are various top business schools in the United States, such as Harvard and Stanford University.
Details of various business schools and their admission process can be found on the Internet.

Points That Need To Be Considered When Choosing The Right Business School

When investigating business degree and certificate programs, some of the general points that need to be considered are:

• The degree program should be state accredited.

• The flexibility of the programs offered.

• The career services that include job placement, a resume service, job fairs and networking opportunities, the fee connected with the career services offered, if any and the placement rate for graduates of the program.

• Program schedules to suit your needs - full-time or part-time school, evenings or weekends only and online or distance learning.

• The cost of the education. If you require financial aid, ask about scholarship, loans or grants available.

Some Careers In Business:

• Managers - Account Managers, IT Managers, Operations Managers

• Executive and Corporate Officers

• Administrative and Executive Assistants

• Accountants and other financial personnel, including tax accountants, payroll specialists, and credit & collections specialists.

• Supply-chain and Logistics specialists

• International business specials

• Business consultants

• Entrepreneurs

• Public-relations Personnel

• Human-resources personnel

Tony Jacowski is a quality analyst for The MBA Journal. Aveta Solution's Six Sigma Online ( ) offers online six sigma training and certification classes for lean six sigma, black belts, green belts, and yellow belts.