Training Course Syllabus:
Communication Strategies (presented in partnership with H. Harvell
Consultants) - Communication Seminar
Communication is a complex process. The way you communicate is a reflection
of who you are and the way you establish relationships with those around you. It
is the key to how you sell ideas, build rapport and influence others and has the
power to build or destroy relationships and influence your every interaction.
This Communication Strategies Course will help participants understand the
different methods of communication and how to use them most effectively.
How You Will Benefit:
Understand what communication is
Identify ways that communication can happen
Identify barriers to communication and how to overcome them
Develop your non-verbal and para-verbal communication skills
Use the STAR method to speak on the spot
Listen actively and effectively
Ask good questions
Use appreciative inquiry as a communication tool
Adeptly converse and network with others
Identify and mitigate precipitating factors
Establish common ground with others
Use I messages
What You Will Cover:
The Big Picture
What is Communication
How Do We Communicate
Basic Verbal Communication Skills
Varying the Pitch of Your Voice
Using Tone to Your Advantage
Monitoring Your Speed
Advanced Verbal Communication Skills
Speaking Like a STAR
Non-Verbal Communication Skills
Body Language
The Meaning of Gestures
More on Listening
A Word from President Roosevelt
Being an Active Listener
The Signals You Send to Others
Asking Good Questions
Open Questions
Closed Questions
Probing Questions
Using Appreciative Inquiry
The Four Stages
The Purpose of AI
Examples and Case Studies
Bringing People to Your Side
A Dash of Emotion
Plenty of Facts
Bringing it All Together
Making Small Talk
Level One: General Topics
Level Two: Sharing Your Ideas and Thoughts
Level Three: Sharing Your Experiences
Overcoming Common Barriers
Language Differences
Cultural Differences
Different Place, Same Time
Credits:
Certificate of Completion
Registration Fee:
$185 (regularly $395)
Save another 10% - register for 4 or more courses
For groups: Every fourth Registrant attends for free.
Tuition Covers:
Comprehensive Training Manual
Training Exercises and Quizzes
Quick Reference Materials
Certificate of Course Completion
Class Time:
Check-In: 8:15 a.m.
Workshop: 9:00 a.m. 5:00 p.m.
Trainers
Our trainers are experience energetic, engaging and enthusiastic learning and
development professionals with many years experience as hands-on practitioners
in the government, non-profit and private sectors in areas such as training
managers, supervisors, managers, executives, mediators, entrepreneurs, etc. They
share a passion to use their experiences and skills to enhance individual growth
and productivity while supporting business and organizational strategies. They
have faced the challenges and can help you develop the real solutions you need
to achieve individual and organizational success in todays competitive
environment.
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