Training Course Syllabus:
Telephone Skills For Administrative &
Front-Desk Professionals Webinar- Administrative Assistants / Receptionists /
You are the hub of the office — the front line of
defense. The first person most people come into contact with and the real face
of the company. You are vital, and the impression you make absolutely matters!
And you’re also really, really busy. You have to handle a high volume of
callers, discovering what — and who — they need, all while juggling the requests
of walk-ins, helping internal office staff, completing daily paperwork, and,
let’s face it, sometimes even trying to find the answers to questions that are
just frankly bizarre. When you spend most of your day on the phone, balancing it
all can be a real challenge!
So how do you make sure you always come across as friendly, professional, and
helpful on the phone — even when you’re doing a million things and the world
around you is begging for your attention? This webinar has the answers!
This will be the most powerful hour you’ve ever spent on the job!
The tricks, tips, and techniques you’ll learn in Telephone Skills for
Administrative and Front-Desk Professionals will literally make all the
difference in your day!
You’ll discover how to get to the root of why a caller’s calling the first time
— so that you can eliminate the frustration of misdirected callers! You’ll be
able to quickly and easily disarm difficult or annoyed people early on, so that
you can actually help resolve their issues, getting them the information or
person they need faster. And you’ll just have more pleasant telephone
interactions — reducing your stress and improving the reputation of your
organization at the same time. How great is that?
If you spend a lot of the time on the phone, consider this training absolutely
essential to you! Sign up for Telephone Skills for Administrative and Front-Desk
Professionals now and discover just how powerful your voice can be!
A Look At Your
Telephone Skills For Administrative & Front-Desk Professionals Webinar
- Essential words and phrases that make a caller
feel welcomed — and give a great impression of your company
- Tips for dealing with a high volume of calls —
and how to diplomatically place people on hold
- Simple guidelines for handling and disarming
difficult people — whether they’re rude, angry, or upset
- Making sure you’re understood — great vocal
techniques and speech pacing tips that can make all the difference
- Tricks to taking a message — and not making
- The wrong way to transfer a call — and how to
- Simple phone etiquette tips — and why it
matters so much
- Active listening — the questions to ask so you
get the full picture … and send them to the right person
- Speaking with a smile: how to convey your
enthusiasm and positivity through your voice
Webinar Time: Webinars last 60-90 minutes
Q & A Session!
Upon enrolling in the webinar, you will have the opportunity to submit your
questions via e-mail. Time permitting, your trainer will address questions from
webinar participants. Many questions will be addressed in the Webinar itself.
Others will be addressed in the supporting materials that will be available
exclusively to webinar participants.
Your confirmation will be delivered via e-mail, so an e-mail address is
required for registration.
Within 2-3 business days after registering for a National Seminars Training
webinar, you’ll receive an email with specific instructions, a Web link, and a
unique enrollment ID that you’ll use to connect to the webinar.