Training Course Syllabus:
How To Deliver Grand-Slam Customer Service
Webinar - Customer Service / Sales Webinar
If you work in customer service, you can't
miss this training.
Itís your job to make customers happy ó and itís not always easy. On the front
line, you deal with anything and everything. And you have to be prepared not
only to satisfy each and every type of customer, but also to go beyond their
expectations. Itís a tough job and the most valuable to your organization.
Thatís why itís so important that you attend this Web Conference.
Whether you're a rookies or an old pro, youíll gain winning strategies to
improve communication, productivity, and customer relations. In just one hourís
time, youíll learn how to resolve the most difficult issues, handle the most
disagreeable customers, and blow the competition away with amazing, quality
You'll never strike out or suffer from burnout and stress again because
youíll know how to deliver memorable service that will win over even the
toughest customers ó AND turn them into your biggest fans!
When your customers start cheering for your organization, theyíll become
customers for life. Enroll in this Conference today and learn to deliver
grand-slam customer service every time!
A Look at Your Agenda
- Steps for delivering grand-slam customer
service ó every time
- Get proven tools that will enable you to
improve productivity and overcome stress in the face of customer service
- Learn how internal communication can have a
negative ó or positive ó impact on how you interact and communicate with
- Itís not just about service: Develop effective
customer relationships and gain customers for life
- Correct common communication flaws and resolve
the most difficult customer service issues
- What constitutes exceptional customer service?
Check your organization and determine if these key elements are part of your
customer service plan
- Identify and avoid common service blunders
that lead to lost customers
- Anticipate your customersí needs and blow them
away with beyond-the-basics customer service
Webinar Time: Webinars last 60-90 minutes
Q & A Session!
Upon enrolling in the webinar, you will have the opportunity to submit your
questions via e-mail. Time permitting, your trainer will address questions from
webinar participants. Many questions will be addressed in the Webinar itself.
Others will be addressed in the supporting materials that will be available
exclusively to webinar participants.
Your confirmation will be delivered via e-mail, so an e-mail address is
required for registration.
Within 2-3 business days after registering for a National Seminars Training
webinar, youíll receive an email with specific instructions, a Web link, and a
unique enrollment ID that youíll use to connect to the webinar.