Training Course Syllabus:
Are your team meetings flat and lifeless? Do you seem to have a lot of tangential discussions that have little to do with the agreed upon agenda? Do you have difficulty getting your team to be creative? Do you have difficulty seeking real input from your team, preferring to create the “illusion of input” by asking for ideas and then doing what you wanted to do in the first place? If the answer to any of these questions is “yes”, our Team Facilitation Skills workshop will greatly improve your leader effectiveness.
This 3-day session will focus on the skills needed to be an effective leader/facilitator of the team process. Through classroom discussion, role-plays simulations and intensive feedback, participants will practice the concepts and techniques needed to make team decisions that are of high quality and generate high levels of commitment. Course content will focus on four major areas:
- How teams develop and how they get thrown off track.
- Behaviors that are important for team leaders and members.
- Group dynamics and dealing with challenging behaviors.
- Tools/job aids for effective facilitation.
The overall classroom approach will be to introduce a concept, discuss its relevance to team facilitation, have participants engage in a simulation that requires the use of the concept and then receive peer and instructor feedback on their effectiveness in using the concept. Each participant will have the opportunity to facilitate a small group session.
Upon completion of this workshop, participants should be able to:
- Identify the critical stages of team development and derailment.
- Identify and practice leadership behaviors that are critical for achieving team outputs.
- Identify and respond to difficult team member behavior.
- Implement group problem solving and facilitation tools in appropriate situations.
- Determine the degree of involvement a team should have in decisions.
- Understand the basic principles of group dynamics.
- Course Agenda Review – The O.A.R.R.’s Tool
- “Team Ground Rules” Activity Using A Contingency Diagram
- Identifying Participant Objectives
- How Teams Develop: The Team Performance Model
- How To Use A “Parking Lot”
- The Importance of Trust: A Team Tool to Build Cohesion and Openness
- Group Behaviors Critical For Effective Consensus
- Team Synergy Exercise: Simulation #1
- The Difference Between Quality & Commitment
- Feedback Session For Simulation #1
- Simulation # 2: Contingency Diagram
- Feedback Session For Simulation #2
- Conflict Management Tools, Introduction to Team Problem Solving Model
- Simulation #3: Dealing With Conflict In Groups
- Feedback Session For Simulation #3
- How To Facilitate Solutions That Generate High Levels of Commitment
- Simulation #4: Eggs Can Fly
- Feedback Session For Simulation #4
- Process Check Using The Plus/Delta Tool
- Group Behaviors Test
- Leader Decision Styles In Groups
- Simulation #5: Selection Dilemma
- Feedback Session For Simulation #5
- Simulation #6: Group Feedback & Evaluation
- Feedback Session For Simulation #6
- Course Summary and Evaluation