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Are You Being Heard? Onsite Training  

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Are You Being Heard? Onsite Training seminar agenda print utility

dates/locations

For:

Administrative professionals who are already competent in the tasks associated with their job, but need the skills to conduct the myriad of conversations and interactions critical to high-level performance.

Cost:   

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Seminar Summary:

Give your staff the communication skills they need to get their point across. (see full course description)

 

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Training Course Syllabus:


Are You Being Heard? - Available for Onsite Training ONLY

Overcome unfair perceptions and unique barriers to getting heard...and moving ahead. Whether they're coordinating activities, sharing information, planning projects, training others, coaching or negotiating, they need essential business conversation tools to achieve results. Learn how to project confidence, keep conversations focused and productive, exhibit knowledge and credibility and exert influence in a wide variety of interactions they face every day.

Your Staff Will Discover How To:

  • Get others to listen to their ideas
  • Build rapport to get and hold attention
  • Project a confident, professional and trustworthy image
  • Organize their ideas and express them clearly and succinctly
  • Become more productive through effective workplace conversations
  • Control the direction of conversations to maximize time and resources
  • Better engage others in creative problem-solving discussions and meetings
  • Minimize defensiveness—and encourage buy-in and commitment—in the face of disagreement or resistance
  • Practice using focused conversation skills to achieve understanding, credibility and recognition

Topics Covered:

  • Effective conversations start with them: components of self-identity
  • Developing focused business conversation skills
  • Exhibiting confidence and competence for better conversation results
  • Establishing professional rapport and open communication
  • Flexing conversation style preferences
  • Controlling emotions and defensiveness
  • Conducting different types of workplace conversations
  • Setting a plan for action

Who Should Attend

Administrative professionals who are already competent in the tasks associated with their job, but need the skills to conduct the myriad of conversations and interactions critical to high-level performance.

Seminar Summary:

Give your staff the communication skills they need to get their point across. (see full course description)

 

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