Training Course Syllabus:
Dealing With Difficult Situations Audio Conference
Touchy topics, problem people, sticky situations—we’ve all encountered
challenges like these and felt flustered and unsure about what to say or do.
Yet there are those individuals who don’t stammer or get upset—they keep their
cool and smoothly sail through the most difficult situations. Wondering how
these “diplomats” do it? This audio conference will answer the question.
You’ll feel confident and on top of challenging situations once you put
these tips, secrets and skills to work. Learn how to deal with people when
they’re at their worst, find solutions without blaming anyone, avoid saying
things you’ll regret, stay unconditionally neutral when involved in other
people’s conflicts and much more. Enroll in this audio conference and learn
how to think on your feet, maintain control, know what to say in tough
situations—and take your communication skills and career to the next level.
Here’s a preview of all that you’ll learn:
- Where do most problems come from?
- Tips on understanding and communicating effectively with different
personality types
- Sure-fire ways to prevent or reduce defensive behavior
- Handling other people’s conflicts without getting caught in the crossfire
- How to deal with hotheads, bad-mouthers, habitual fault-finders and other
morale busters
- “We’re in this together” … how to turn tough cases into team players
When things get out of hand—techniques for defusing tense or explosive
situations
- Getting to win/win solutions—there’s no reason to have any “losers” in
your company anymore
Audio event plus CD recording*: Just $448 (You save $50!)
Audio event Only: Just $249
Audio CD recording*: Just $249
* Each of our live audio conferences is recorded. CD recordings may be
purchased when you register for a live event ($50 savings when you do), or you
may purchase the CD recording separately. CDs are available 14 – 21 days after
the event.
When you sign up for a SkillPath audio conference or webinar, your
registration fee entitles you to one conference phone-line/webinar connection.
Buy as many connections as you need and the number of people joining you to
learn on each connection is totally up to you! Your single connection covers
unlimited participants, and includes a workbook in pdf format each participant
can print out to use. The convenience of concise training dealing with important
business issues presented right in your own office or conference room—and for
one low price—simply can’t be beat. You can count on SkillPath to present only
the most up-to-date skills you can use right away to take the next step up your
career ladder.
Conference start times:
2 p.m. Eastern
1 p.m. Central
12 p.m. Mountain
11 a.m. Pacific
10 a.m. Alaskan | 
SkillPath Seminars