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Who should attend Dealing with Difficult Patients and Their Families Webinar
Nurses, nurses aides, physicians, office managers and staff in medical offices, clinical technicians, hospice workers, nursing home employees, and any other healthcare professional who is involved in caring for patients.
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Dealing with Difficult Patients and Their Families Webinar  

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Seminar Summary:

How to communicate and manage confrontation safely and effectively in the healthcare profession (see full course description)

 
 

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Training Course Syllabus:


Dealing with Difficult Patients and Their Families Webinar

1-Hour CareerTrack Webinar

It can be very difficult to maintain composure and resolve conflict appropriately in some of today's sticky healthcare situations.

If you're a healthcare professional or work in a healthcare environment, you're bound to deal with difficult patients. And, if not handled correctly, a difficult patient can escalate into a hazardous event. Most patients don't set out to be difficult. Rather, they become difficult out of frustration, anger, confusion, and/or fear.

Learn how to address all of these situations and end each encounter on a positive note. This webinar equips you with the communication strategies and confrontation management skills you need to survive and thrive in your demanding, high-stress healthcare environment. After one hour, you and your coworkers will return to work with a fresh outlook and the sense of fulfillment, satisfaction, and empathy that brought you to the healthcare field in the first place.



You and your staff will benefit from this training if you've dealt with difficult patients who:

  • Have done their research, provide a self-diagnosis, and want to argue with your diagnosis
  • Don't feel like you're providing enough personalized one-on-one time with them
  • Become agitated and physical with you
  • Are frustrated with your facility's policies or practices
  • Feel their ailments take precedence over others who may also be waiting
  • Are confused due to a medical, physical or mental condition
  • Have fear due to the diagnosis, illness, or symptoms they are experiencing

If any of these difficult patient descriptions sound familiar to you, you will benefit from the strategies and techniques taught in this program. This powerful 1-hour Webinar can help you maintain your safety and your sanity even in the most trying situations.

Don't just listen to the complaints and frustrations of your patients — learn how to improve the situation and prevent them from happening in the future.


Who will benefit?
Nurses, nurses aides, physicians, office managers and staff in medical offices, clinical technicians, hospice workers, nursing home employees, and any other healthcare professional who is involved in caring for patients.
 

Learn from an expert. What you'll take back to your healthcare facility:

  • Identify the underlying causes of a difficult patient
  • Develop an approach to deal with difficult patients that results in a more consistent, positive outcome
  • Handle the physically aggressive patient with techniques that reinforce a safe environment for all
  • Establish documentation techniques to increase protection for yourself and your facility
  • Calm down the angry patient with these effective communication strategies
  • Discover best practices for dealing with the patient's family

You and your entire team can benefit from this exciting and fun 1-hour Webinar. Don't miss out — get great training that will have you ending each encounter with a patient on a positive note!

Webinar Start Time: 1-Hour CareerTrack Webinar

2 pm Eastern
1 pm Central
12 pm Mountain

11 am Pacific
10 am Alaskan
9 am Hawaiian

 
Webinar and CD (Save $150!) - US $248
Webinar Only - US $199
Webinar CD Only - US $199

Q&A Session

Immediately following the Webinar, the phone line will be opened up to conference participants who wish to submit questions to our speaker, time permitting.

Seminar Summary:

How to communicate and manage confrontation safely and effectively in the healthcare profession (see full course description)

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