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The Complete Manager's Course  

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Seminar Summary:

This seminar is the fastest, easiest and most enjoyable way to get the essential training you need to perform your ever-changing job with more confidence, less stress and more success … and attain a whole new level in your professional performance and development. (see full course description)

 

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Training Course Syllabus:


The Complete Manager’s Course

You’ll learn …

  • Transform a diverse group of employees into a rock-solid team
  • Stay calm and centered, even in the most demanding situations
  • Inspire employees to take the initiative to solve their own problems
  • Stay on top of your game by eliminating personal habits that waste time and hold you back
  • And much more!

The Complete Manager’s Course is geared toward busy supervisors and managers like you who are carrying a full load of responsibilities and have to make every minute count. We’ve combined a live, one-day seminar with independent, on-line learning to not only maximize your time investment but to teach you up-to-the-minute leadership tactics and techniques that stick.

Here’s how it works:

One-day seminar: Live, interactive, expert-led
This portion of the training will be led by a highly experienced leadership expert who has been in your shoes, tackled the same impossible problems—and overcome them all. Plus, you’ll be learning alongside other leaders in your area and making invaluable professional contacts.

On-line learning: Independent, convenient, flexible
This portion of the training consists of four, one-hour on-line training modules focused on expanding your leadership skills in key areas. You access the modules when it’s convenient for you—anywhere and at any time—no matter what your work schedule is. And replay them as many times as you like.

This seminar is the fastest, easiest and most enjoyable way to get the essential training you need to perform your ever-changing job with more confidence, less stress and more success … and attain a whole new level in your professional performance and development.

Program hours: 9:00 a.m. – 4:00 p.m.

Becoming a leader others want to follow

  • What it takes to lead: An overview of your day-to-day responsibilities
  • An eye-opening test of your Supervisory Style—and how to use it to spark passion in your workers
  • Think like a CEO: The bottom-line benefits of developing and mentoring employees
  • Master these 5 skills and gain the “keys to the kingdom”
  • What’s personality got to do with performance? Plenty!
  • Using different work styles to your advantage to avoid conflict and increase productivity
  • Build trust and credibility—and your influence will soar
  • How to stay on an even keel, even in the most demanding circumstances

The successful supervisor’s tool belt

  • The 5 traits every respected leader must have
  • Hone your listening skills to create a caring, understanding workplace
  • Lose the lone wolf attitude: How to find a mentor, ask for feedback and get it
  • 12 actions you can take that will establish your authority and gain the respect of your team—and your boss
  • Use the power of assertiveness to open lines of communication and get things done
  • Strategies for making employees accountable—and competent—that no manager should be without
  • How to bear the emotional burden of a supervisory position

Lighting a fire under your team—and keeping it burning bright

  • Why bosses turn people off—and leaders turn people on
  • You get what you ask for: Communication tips that inspire action
  • How to increase productivity by effectively assessing workers’ skills and matching them to work assignments
  • The key to motivating the unmotivated: Be very good at these 5 things
  • Using praise effectively: Why how you praise is as important as the praise itself
  • The top 10 ways to tap into a worker’s inborn motivation
  • The secret to recognizing when your employees really are overworked
  • Do’s and don’ts when giving feedback that builds … not destroys

Peacekeeper: Curbing conflict and unacceptable behavior

  • How to CALM yourself, keep your cool and remain in control in even the most heated moments
  • How to quickly de-escalate an emotional confrontation with an employee, boss or co-worker
  • How to separate the two sides of every conflict—people and issues—and deal with each effectively
  • The 6-step approach to win-win conflict resolution
  • Easy methods for overcoming tardiness and absenteeism
  • Guidelines for establishing measurable performance standards and communicating them clearly to a problem employee

The secrets to keeping people on task and priorities on target

  • Self-management habits the most successful supervisors practice daily
  • Open-door policy: The advantages of being available and visible to workers
  • Why bother to delegate? Because you and your employees win
  • How to detect when members are ready for new challenges
  • Give direction (not orders) so others jump into action
  • Want to be a leader known for getting results? Make sure your team has a profitability mindset

Climbing the ladder: Techniques that ensure long-term success

  • How to get and stay motivated on the road to supervisory success
  • Putting the brakes on stress
  • Developing an “I’m OK” attitude: Putting an end to self-defeating attitudes that keep you from achieving your peak
  • What drives today’s most successful supervisors? Insight from 5 extraordinary leaders
  • Behind closed doors: What top managers look for when deciding whom to promote
  • A Personal Action Plan that puts the focus on the future

On-line Module: Exploring Management Styles

  • The Focuser—measures everything by results
  • The Relater—bases success on relationships and feelings
  • The Integrator—lives in the future, always looks for new ideas
  • The Operator—real success is in the details

On-line Module: Supervisory Solutions

  • Using your strengths
  • Setting good goals
  • Resolving conflicts
  • Growing your people
  • Tackling problems quickly
  • Rewarding for results

On-line Module: Communicating With Confidence

  • Gaining respect and support
  • Responsible assertiveness
  • Clarity
  • Nonverbal communication
  • Presenting a polished and professional image
  • Keys to confident communication

On-line Module: Dealing With Difficult Employees

  • 6 difficult workplace personalities: How to handle each
  • Stop negative people in their tracks
  • Put an end to the blame game
  • 8 ways to encourage independence in helpless people

Credits

  • CEU Credits: 0.5
  • CPE Credits: 6

Seminar Time:

Seminar Check-In: 8:15AM Seminar Program: 9:00AM - 4:00PM

Seminar Summary:

This seminar is the fastest, easiest and most enjoyable way to get the essential training you need to perform your ever-changing job with more confidence, less stress and more success … and attain a whole new level in your professional performance and development. (see full course description)

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