Simple Scripts for Problems at Work Webinar
1-Hour CareerTrack Webinar
Have you ever walked away from a conversation
in the workplace that left you thinking "if only I had said this" or "I wish I
hadn't said that"? When faced with confronting an upset customer, irate boss, or
irrational coworker, are you confident that you have the right words to say —
and can communicate your message effectively?
Effective communication is crucial to the success of any organization. However,
communication problems are a leading cause of confusion, stress, frustration,
and lack of productivity in the workplace. As you find yourself having critical
conversations at work, it's all too easy to get caught up in the heat of the
moment and say the wrong thing, send the wrong message — or worse.
With the tips and techniques taught in this power-packed webinar,
you'll learn to respond to the most difficult situations with dignity,
diplomacy, and poise. Even when you're put on the spot, you'll learn to use
these simple scripts (and create your own!) to work through a variety of tough
situations and get your point across, guilt-free. Plus, you'll learn about the
importance of the inflection, tone, and timing — because how you say it is just
as important as what you say.
Don't spend another day feeling helpless, struggling through difficult
workplace conversations. This one-hour webinar will give you the tools
you need to answer these questions:
- What is the outcome I'm looking for in this
- How do I deal with coworkers who aren't
contributing their fair share?
- Which skills would help me deflect anger and
impatience and maintain a positive attitude in tough workplace conversations?
- Why do people take what I say the wrong way?
- When is it okay to say "no" to a coworker or
- How can I possibly keep my composure when I
feel like I'm being attacked personally?
If you have ever struggled with the outcome of a touchy conversation at
work and wondered how it all could have been different, these simple scripts
and tips for delivering them are essential to your communication arsenal.
Communicating with coworkers about even the most difficult topics doesn't have
to be a nightmare — you can get the results you desire while maintaining your
composure and professionalism!
With the information provided in this educational hour, you will learn how to:
- Manage team conflict and successfully keep projects on the right track
- Confront difficult coworkers and deal with gossip head-on
- Respond to criticism in meetings and other public situations without
- Satisfy even the toughest customer complaints … regardless of whether they
- Deal with an impatient or unrealistic boss
- Create a positive, productive outcome from even the most difficult
- Handle last-minute requests with tact and professionalism
- Tips and techniques for answering tough questions with "yes" or "no" as
the situation demands
- And much more!
With the proper tools and tips, you can learn to communicate effectively and
professionally with coworkers, bosses, clients, and customers. Plus, you'll
discover what works best for you and how to incorporate the scripts and tips you
learn in this program into effective responses for a variety of situations at
work and in every other aspect of your life.
Who will benefit?
Anyone and everyone who deals with coworkers, bosses, customers, clients, and
staff in the workplace can benefit from the scripts and tips provided in this
Never again fall victim to angry customers, impatient bosses, or chatty
coworkers. Get the tools and techniques you need to find the right words — and
the right way to say them — every time. Learn to address any workplace
communication issue with polish and poise — and walk away from every
conversation confident in the way you handled it.
Webinar Start Time:
1-Hour CareerTrack Webinar
2 pm Eastern
1 pm Central
12 pm Mountain
11 am Pacific
10 am Alaskan
9 am Hawaiian
Webinar and Digital Download (Save $50!) - US $149
Webinar Only - US $99
Webinar Digital Download Only - US $99
Immediately following the Webinar, the
phone line will be opened up to conference participants who wish to submit
questions to our speaker, time permitting.