How to Deal with Employee Complaints and
Concerns Audio Conference
1-Hour CareerTrack Audio Conference
No workplace is without the occasional dispute, confrontation, or
complaint. Every supervisor is forced to handle struggles between
subordinates, coworkers, and team members at one time or another. Rather than
pretending an issue will simply work itself out or eventually get swept under
the rug, can you confidently address workplace complaints and concerns in a
manner that gets to the root of the problem and generates a positive
resolution for everyone involved?
It's human nature for people to foster a negative attitude when the going gets
tough. These days, we're all faced with more to do, fewer team members and
resources to get the job done, and tighter deadlines than ever before. When
dealing with a variety of personality types and workstyles in the office,
spats and disagreements are unavoidable. Coworkers don't always get along,
employees don't always agree with upper-management's decisions, and not every
team member consistently interacts with others in a professional manner. But
as a manager, supervisors, or team leader, you can't simply brush these
disputes aside or pretend like they don't exist. Unresolved complaints and
concerns can quickly snowball and result in low team morale and decreased
Do you have the knowledge and expertise required to resolve complaints
quickly, fairly, and in a manner that takes care of the situation long-term?
How would you handle the following situations?
- Max comes to you, eyes averted and obviously uncomfortable. He tells you
that Todd, a coworker in a nearby cube, keeps looking at inappropriate photos
on his computer. Todd then tries to get Max to join in. When Max refuses, Todd
mocks and teases him.
- Candice is very vocal about her unhappiness with management's new policy
regarding sick days. In staff meetings, she adds sarcastic comments like,
"Just be sure you don't get sick," and, "The company doesn't seem to care
whether we live or die" after other people's statements.
- Eve has been missing quite a bit of work lately for health reasons, and,
on the days she does make it into the office, she spends countless hours away
from her desk and working on projects for which she's not held accountable.
The other members of her team are bickering and infighting about even the
pettiest issues, and you're starting to wonder if Eve's behavior is at the
root of the problem.
If you're unsure of the best approach for handling even one of the situations
above (or any of the countless disputes that occur in your office), enroll in
this information-packed audio conference today! We'll provide you with the
strategies for addressing a variety of employee complaints and concerns, even
for those regarding difficult subject matter. You'll find the answers you are
looking for and gain tips and techniques for more confidently addressing
workplace issues and swiftly resolving your team's struggles
In one insightful hour of training with our expert, you'll learn how to:
- Recognize the effects of mishandled complaints on morale and productivity
- Learn why it's imperative that employees have multiple venues for voicing
concerns — and that these methods are clearly stated in your policies and
- Discover the multiple elements involved in effective listening, and
determine how questioning and paraphrasing can help you get to the bottom of a
- Understand when someone is simply venting, when he or she is looking for a
specific outcome, when the employee is looking for you to take action, and
when you should involve HR
- Manage employee conflict by providing your team with strategies for
handling situations before complaints arise — and help them become part of the
solution, rather than the problem
- Document complaints and follow up on them to ensure resolutions are
- And more!
Who will benefit?
Managers, supervisors, team leaders, small business owners, executives, and HR
staff will learn the proper methods for dealing with employee complaints and
concerns fairly to deliver results that increase cohesion and create a more
positive work atmosphere!
Dealing with complaints and handling employee concerns can be an overwhelming
task … but the risks of letting problems fester are even scarier! Learn the
skills you need to get to the bottom of complaints and concerns, handle
difficult situations and conversations with finesse, and empower your employees
to be accountable for becoming part of the solution to the problem. This audio
conference offers proven methods, sound advice, and expert strategies that no
manager or supervisor should be without!
Audio Conference Start Time: 1-Hour CareerTrack Audio
2 pm Eastern
1 pm Central
12 pm Mountain
11 am Pacific
10 am Alaskan
9 am Hawaiian
Conference and CD (Save $150!) - US $248
Conference Only - US $199
Conference CD Only - US $199
Immediately following the Audio Conference, the
phone line will be opened up to conference participants who wish to submit
questions to our speaker, time permitting.