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Who should attend Handling Customer Complaints in the Hospitality Industry Webinar
This webinar is designed for people who work in the hospitality industry who face customers and may need to handle customer complaints. This could include facility maintenance, servers, housekeeping, bartenders, managers or any other job with a focus on direct customer service.
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Handling Customer Complaints in the Hospitality Industry Webinar  

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This webinar is designed for people who work in the hospitality industry who face customers and may need to handle customer complaints. This could include facility maintenance, servers, housekeeping, bartenders, managers or any other job with a focus on direct customer service.

Cost:   

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Seminar Summary:

Turn negative feedback into positive results (see full course description)

 
 

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Training Course Syllabus:


Handling Customer Complaints in the Hospitality Industry Webinar

1-Hour CareerTrack Webinar

Working in the hospitality industry or any industry with customers guarantees one thing — you will hear complaints. How you handle those complaints can be the difference between losing a customer and gaining a customer for life. Dealing with customer complaints in a positive manner can lead customers to feel good about the service they received and overlook a bad experience.

Handling complaints is a skill everyone in the hospitality industry should learn. We'll teach you how to not only handle complaints, but take control of them and turn a bad experience into a positive one for your customers.

 

In this one-hour Handling Customer Complaints in the Hospitality Industry webinar, you will learn:

  • Why and how customers complain — In this information age, customers can get the word out about a bad experience at lightning quick speeds making it vital to give your customers a positive experience and solve problems quickly
  • How to turn customer complaints into an opportunity — Most customers don't complain about bad experience … they just don't come back, so take what complaints you do get seriously to turn them into an opportunity to improve
  • The 7 steps to successful resolution of customer complaints
  • What to do when the customer isn't right — How to create a win-win situation
  • Techniques to prevent complaints before they happen

 

Who will benefit?

This webinar is designed for people who work in the hospitality industry who face customers and may need to handle customer complaints. This could include facility maintenance, servers, housekeeping, bartenders, managers or any other job with a focus on direct customer service.

Don't lose another customer because his or her complaint was not handled properly. Sign up today for this one-hour webinar to ensure you know the proper way to handle complaints.
 

WEBINAR Start Time: 1-Hour CareerTrack Webinar

2 pm Eastern
1 pm Central
12 pm Mountain

11 am Pacific
10 am Alaskan
9 am Hawaiian

 
Webinar
and CD (Save $150!) - US $248
Webinar Only - US $199
Webinar CD Only - US $199

Q&A Session

Immediately following the Webinar, the phone line will be opened up to conference participants who wish to submit questions to our speaker, time permitting.

Seminar Summary:

Turn negative feedback into positive results (see full course description)

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