What NOT to Say to Your Customers Webinar
1-Hour CareerTrack Webinar
Building customer relations takes
time and effort and cannot be rushed. Losing the trust of your customers can
happen with just one ill-timed comment. Even when you think you are doing
your best to be helpful, what you say — and how you say it — can mean the
difference between continuing a relationship and ending one.
Anything you say to a customer can
be used against you, so it is imperative to be well prepared and collected when
dealing with any customer, especially those who may be upset. While you can't be
prepared for every situation, certain comments that seem innocent to you can be
perceived by your customers as patronizing, insulting or even rude.
What NOT to Say to Customers will teach you in one-hour the seven things NEVER
to say to your customers as well as show you:
- Attitude is everything — first impressions matter
- How to sharpen your listening skills
- Different ways to take responsibility
- What to do when the customer really is wrong
- And much more!
Who will benefit?
This webinar is designed for people who face customers regularly including
retail salespeople, sales professionals, servers, housekeepers, bartenders or
any other job with a focus on customer service.
Stop losing customers and start turning negative situations into positives
with this one-hour webinar. Sign up today to learn tips, tricks and techniques
to defuse potentially explosive situations with your customers.
WEBINAR Start Time: 1-Hour CareerTrack Webinar
2 pm Eastern
1 pm Central
12 pm Mountain
11 am Pacific
10 am Alaskan
9 am Hawaiian
and CD - US $248
- US $199
Only - US $199
Immediately following the Webinar, the phone line
will be opened up to conference participants who wish to submit questions to our
speaker, time permitting.