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What NOT to Say to Your Customers Webinar  

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This webinar is designed for people who face customers regularly including retail salespeople, sales professionals, servers, housekeepers, bartenders or any other job with a focus on customer service.

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Seminar Summary:

Effective tips and tricks to improve customer relationships (see full course description)

 

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Training Course Syllabus:


What NOT to Say to Your Customers Webinar

1-Hour CareerTrack Webinar

Building customer relations takes time and effort and cannot be rushed. Losing the trust of your customers can happen with just one ill-timed comment. Even when you think you are doing your best to be helpful, what you say — and how you say it — can mean the difference between continuing a relationship and ending one.

Anything you say to a customer can be used against you, so it is imperative to be well prepared and collected when dealing with any customer, especially those who may be upset. While you can't be prepared for every situation, certain comments that seem innocent to you can be perceived by your customers as patronizing, insulting or even rude.


What NOT to Say to Customers will teach you in one-hour the seven things NEVER to say to your customers as well as show you:

  • Attitude is everything — first impressions matter
  • How to sharpen your listening skills
  • Different ways to take responsibility
  • What to do when the customer really is wrong
  • And much more!
     

Who will benefit?
This webinar is designed for people who face customers regularly including retail salespeople, sales professionals, servers, housekeepers, bartenders or any other job with a focus on customer service.

Stop losing customers and start turning negative situations into positives with this one-hour webinar. Sign up today to learn tips, tricks and techniques to defuse potentially explosive situations with your customers.

WEBINAR Start Time: 1-Hour CareerTrack Webinar

2 pm Eastern
1 pm Central
12 pm Mountain

11 am Pacific
10 am Alaskan
9 am Hawaiian

 
Webinar
and CD - US $248
Webinar Only - US $199
Webinar CD Only - US $199

Q&A Session

Immediately following the Webinar, the phone line will be opened up to conference participants who wish to submit questions to our speaker, time permitting.

Seminar Summary:

Effective tips and tricks to improve customer relationships (see full course description)

print this agenda print agenda for the What NOT to Say to Your Customers Webinar training seminar

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