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Front Desk Management Webinar  

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Anyone in a front-line role dealing with customers and visitors will benefit from this training.

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Seminar Summary:

Sure-fire techniques and best practices to make your front desk job easier (see full course description)

 

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Training Course Syllabus:


Front Desk Management Webinar

1-Hour CareerTrack Webinar

The receptionist is the first, and sometimes only, person guests will meet. Because of this, the tasks required of a receptionist are plentiful and require a great deal of skill. Successful receptionists must be both an excellent communicator and a strong administrator and must also be able to comfortably interact with individuals representing all professional levels.

In this one-hour Webinar, we'll talk about the challenging role of the receptionist position and how to keep your organization running smoothly from the front desk. Casual observers might think the receptionist only answers the phone, but that couldn't be further from the truth!


In this information packed hour, we'll discuss:

  • Creating a lasting first impression
  • Customer service and listening skills, including dealing with difficult people
  • Telephone communication skills, email etiquette and building rapport through body language
  • Handling multiple priorities
  • Stress management techniques
  • And much more!

Who will benefit?

Anyone in a front-line role dealing with customers and visitors will benefit from this training.

Your role at the front desk encompasses many tasks. Be sure you put your best foot forward as the face of your organization by attending this Webinar. You and your organization will benefit.


Webinar Start Time: 1-Hour CareerTrack Webinar

2 pm Eastern
1 pm Central
12 pm Mountain

11 am Pacific
10 am Alaskan
9 am Hawaiian


Webinar with Digital Download - US $149
Webinar Only - US $99
Webinar Digital Download Only - US $99

Q&A Session

Immediately following the Webinar, the phone line will be opened up to conference participants who wish to submit questions to our speaker, time permitting.

Seminar Summary:

Sure-fire techniques and best practices to make your front desk job easier (see full course description)

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