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Professional Telephone Skills Webinar  

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Sales professionals, receptionists, secretaries, customer service professionals and anyone who communicates with customers over the telephone will benefit from this audio conference.

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Seminar Summary:

Project a polished image that exudes competence and confidence (see full course description)

 

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Training Course Syllabus:


Professional Telephone Skills Webinar


1-Hour CareerTrack Webinar

As someone who utilizes the telephone as a primary source of business transactions, you are on the front lines, in the most important position within your organization. Your phone behavior can dictate what your customers think of your company. Your challenge is to be an effective representative of your organization

In this one-hour Webinar, learn methods to improve your telephone persona, including:

  • How to make a good impression, say "no" in a positive manner and other telephone courtesy rules
  • The H.E.A.T. method for call management – Hear, Empathize, Acknowledge, Take Control
  • Conversational techniques to build customer service
  • How to deal with difficult callers using effective words and phrases to keep their cool and yours
  • How to leave a professional voice message
  • And much more!

Who will benefit?
Sales professionals, receptionists, secretaries, customer service professionals and anyone who communicates with customers over the telephone will benefit from this Webinar.

As the first line of defense, your telephone skills can make or break your company. Attend this one-hour Webinar to improve your telephone skills.


Webinar Start Time: 1-Hour CareerTrack Webinar

2 pm Eastern
1 pm Central
12 pm Mountain

11 am Pacific
10 am Alaskan
9 am Hawaiian


Webinar with Digital Download - US $149
Webinar Only - US $99
Webinar Digital Download Only - US $99

Q&A Session

Immediately following the Webinar, the phone line will be opened up to conference participants who wish to submit questions to our speaker, time permitting.

Seminar Summary:

Project a polished image that exudes competence and confidence (see full course description)

print this agenda print agenda for the Professional Telephone Skills Webinar training seminar

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