Creating An Environment Of Customer Service
Excellence Webinar - Customer Service Webinar
Customer service has never been more important
... are you up to the challenge?
There’s no doubt about it. Customer service teams play THE MOST IMPORTANT role
in every organization. What you say and do is what your customers remember and
tell other folks.
In today’s tough business environment, losing customers to your competition
simply isn’t an option. The ability to WOW your customers ... to provide an
environment of customer service excellence ... is the advantage your
organization needs to stay successful.
But the truth is you’re facing tighter-than-ever budgets ... fewer people and
more work ... and more pressure than ever before. Your team is feeling the heat
and so are you.
That’s where this Webinar comes in. It’s chock-full of refreshing tips, new
ideas, and real-world information that you need to create an environment of
customer service excellence.
From angry customers to say "no" with tact — inspire your team with new
solutions to age-old problems.
When you attend Creating an Environment of Customer Service Excellence you’ll
learn exactly what it takes to build customers for life: You’ll learn how to
gain customer respect, meet customer expectations, handle difficult customers
with ease, plus much, much more!
Don’t lose another customer to your competitors! Join us for this fantastic
learning opportunity that will help you win and keep your customers by providing
excellent customer service.
A Look At Your Agenda:
- Get into the mind-set of your customers — what
do customers really expect?
- Discover what customer service excellence
really means — to you and your customers
- Tips for dealing with difficult customers
- Responding successfully to specific customer
- How to make customers feel valued and tips for
turning one-time buyers into lifetime customers
- Develop service delivery standards for your
- Measure and assess how well customer service
standards are being achieved
Webinar Time: Webinars last 60-90 minutes
Q & A Session!
Upon enrolling in the webinar, you will have the opportunity to submit your
questions via e-mail. Time permitting, your trainer will address questions from
webinar participants. Many questions will be addressed in the Webinar itself.
Others will be addressed in the supporting materials that will be available
exclusively to webinar participants.
Your confirmation will be delivered via e-mail, so an e-mail address is
required for registration.
Within 2-3 business days after registering for a National Seminars Training
webinar, you’ll receive an email with specific instructions, a Web link, and a
unique enrollment ID that you’ll use to connect to the webinar.