Telephone Skills For Customer Service & Sales
Professionals Webinar - Customer
Service / Sales Training Webinar
You spend a lot of time on the phone, which means
your job comes with a ton of unique challenges. You have to come across as
friendly and professional, while staying focused on your key objectives. You
have to make your point quickly and clearly. And you have to be serviced-minded
— and sales-focused — all while talking to someone who may not even want to be
on the phone with you.
This Webinar Is Packed With Great Techniques and Tips That’ll Make Your Job a
We get how hard your job is, and that’s why we’ve developed Telephone Skills for
Customer Service & Sales Professionals — an exciting one-hour course in how to
develop a positive phone presence that’ll produce amazing results for you.
You’ll connect more quickly and easily with the person on the phone … handle
objections and difficult people with greater success … and get the optimum
results you’re looking for.
Sign up for Telephone Skills for Customer Service & Sales Professionals and
learn powerful phone techniques that will make your day easier — and make you
more successful! This is training you can’t afford to miss. Enroll today!
A Glimpse at What You'll Learn:
- Essential words and phrases that make a caller
feel welcomed — and give a great impression of your organization
- Keep it simple: how to make your key points
clearly and concisely
- Words and phrases you absolutely want to avoid
— and ones you can use instead
- Critical guidelines for handling and disarming
difficult people — whether they’re rude, angry, or upset
- How does your voice come across? Critical
vocal techniques and speech pacing tips that can make all the difference
- Simple phone etiquette tips — and why they
matter so much
- Tips to making sure you hit all your mandatory
objectives — while keeping the person on the phone on your side
- Secrets to selling over the phone without
coming across as too “salesy”
- 3 phone behaviors customers hate most — and
how to avoid them
- Active listening techniques that help you
- Speaking with a smile: how to convey your
enthusiasm and positivity through your voice
- Conversation closers: tips to ending the call
on a positive — and professional — note
Webinar Time: Webinars last 60-90 minutes
Q & A Session!
Upon enrolling in the webinar, you will have the opportunity to submit your
questions via e-mail. Time permitting, your trainer will address questions from
webinar participants. Many questions will be addressed in the Webinar itself.
Others will be addressed in the supporting materials that will be available
exclusively to webinar participants.
Your confirmation will be delivered via e-mail, so an e-mail address is
required for registration.
Within 2-3 business days after registering for a National Seminars Training
webinar, you’ll receive an email with specific instructions, a Web link, and a
unique enrollment ID that you’ll use to connect to the webinar.