Click-To-Chat: Best Practices Webinar training seminars presented by National Seminars Training Group register now on FindaSeminar.com

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Click-To-Chat: Best Practices Webinar  

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Seminar Summary:

Dos and Don'ts for Customer Service (see full course description)

 

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Training Course Syllabus:


Click-To-Chat: Best Practices Webinar - Customer Service Training Webinar

Program Description:

Click-to-chat is one of the most popular features in customer service today. It’s fast and easy and opens the door to communicating with customers who wouldn’t otherwise call. But it also brings a new set of rules and best practices. After all, what you would say in email or on the phone doesn’t easily transfer in a click-to-chat environment.

Learning click-to-chat best practices by trial and error can cost you valuable time and customer relationships. Attend this one-hour webinar and you’ll learn the essentials of effective click-to-chat customer service.
 

A Glimpse at What You’ll Learn:

  • The pros and cons of using the chat function for customer service
  • Using abbreviations: when you should and shouldn’t
  • When customers aren’t responding: how long to wait before ending a chat and what to say
  • Creating a customer-friendly “voice” when chatting: getting personal in a technology world
  • How to tell when it’s time to get the customer on the phone
  • How to recover a chat gone wrong
  • Creating templates to reduce chat time
  • Web security: when you’re at risk
  • How to respond to an angry or unhappy customer through chat
  • How to note an error in the chat feature after the chat has been sent to a customer
     

Webinar Time: Webinars last 60-90 minutes

2:00PM ET

1:00PM CT

12:00PM MT

11:00AM PT

Q & A Session!

Upon enrolling in the webinar, you will have the opportunity to submit your questions via e-mail. Time permitting, your trainer will address questions from webinar participants. Many questions will be addressed in the Webinar itself. Others will be addressed in the supporting materials that will be available exclusively to webinar participants.

Your confirmation will be delivered via e-mail, so an e-mail address is required for registration.
Within 2-3 business days after registering for a National Seminars Training webinar, you’ll receive an email with specific instructions, a Web link, and a unique enrollment ID that you’ll use to connect to the webinar.

Seminar Summary:

Dos and Don'ts for Customer Service (see full course description)

print this agenda print agenda for the Click-To-Chat: Best Practices Webinar training seminar

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