Building Rapport And Developing Relationships
With Customers Webinar - Customer Relations / Customer Service Training Webinar
A great customer experience leads to increased
customer satisfaction and higher sales. And that great customer experience
begins with your ability to connect and relate to the customer. But how do you
do it? How do you develop great rapport with customers — especially when you
might only have an instant to make that connection?
Get ready to master the secrets of connecting with customers!
When you attend Building Rapport and Developing Relationships With Customers,
you’ll learn practical tools that will dramatically improve the way you interact
with customers. You’ll discover how to start conversations off on the right foot
… how to easily personalize your conversations … and how powerful mirroring
techniques can put a customer at ease — instantly!
In just one hour, you’ll learn professional skills that will really make a
difference in all of your customer interactions. Enroll in Building Rapport and
Developing Relationships With Customers today!
A Look At Your Agenda:
- Discover the powerful impact the right
introduction can have
- How sincerity and genuineness come through —
and ways to tap into it, even on your roughest days
- Techniques for recognizing and finding out
what a customer really wants and expects
- Using tone and volume modulation to increase
the effectiveness of your voice
- Asking questions and seeking out additional
information — the right way!
- How to make absolutely sure you and the
customer are on the same page
- 3 great ways to personalize your interaction
- The importance of clarifying — and how to
tactfully make sure there are no misunderstandings
- Frame your message in powerful and positive
ways — even when dealing with negatives
- The incredibly powerful impact of mirroring
customer word choices
Webinar Time: Webinars last 60-90 minutes
Q & A Session!
Upon enrolling in the webinar, you will have the opportunity to submit your
questions via e-mail. Time permitting, your trainer will address questions from
webinar participants. Many questions will be addressed in the Webinar itself.
Others will be addressed in the supporting materials that will be available
exclusively to webinar participants.
Your confirmation will be delivered via e-mail, so an e-mail address is
required for registration.
Within 2-3 business days after registering for a National Seminars Training
webinar, you’ll receive an email with specific instructions, a Web link, and a
unique enrollment ID that you’ll use to connect to the webinar.