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Social Media And The Evolution Of Customer Service Webinar  

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Customer Service Representatives, Inside Sales, students, employees, managers, supervisors, business professionals

Cost:   

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Seminar Summary:

Customer service has a new ally  (see full course description)

 

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Training Course Syllabus:


Social Media And The Evolution Of Customer Service Webinar - Customer Service Training Webinar

Program Description:

As you already know, great customer service is essential for a company to gain new customers, keep loyal ones, and develop referrals for future business. But did you know if you aren’t integrating social media in your customer service system you are missing out on countless opportunities for increased customer support and satisfaction? Don’t let these opportunities pass you by!

Social media is no longer just an option for customer service departments; it’s a requirement! With Social Media and the Evolution of Customer Service you’ll learn how to build your company’s image and enhance consumer relations with immediacy, transparency, and accountability using sites like Twitter, Facebook, Youtube and others!

Register today and learn how to use social media as an effective, low-cost opportunity to engage and connect with your customers!
 

A Look At Your Agenda:

  • Simple social media customer service strategies any organization can put into place now
  • Create awareness, buy-in, and build your satisfied “tribe” with simple social media strategies
  • 3 customer service mistakes that could tarnish your digital reputation
  • Maximize social media’s impact — “customer service repair” and other golden opportunities
  • Discover why some “old school” customer service strategies are crucial in a social media age and how to put them into place
  • And much more!
     

Webinar Time: Webinars last 60-90 minutes

2:00PM ET

1:00PM CT

12:00PM MT

11:00AM PT

Q & A Session!

Upon enrolling in the webinar, you will have the opportunity to submit your questions via e-mail. Time permitting, your trainer will address questions from webinar participants. Many questions will be addressed in the Webinar itself. Others will be addressed in the supporting materials that will be available exclusively to webinar participants.

Your confirmation will be delivered via e-mail, so an e-mail address is required for registration.
Within 2-3 business days after registering for a National Seminars Training webinar, you’ll receive an email with specific instructions, a Web link, and a unique enrollment ID that you’ll use to connect to the webinar.

Seminar Summary:

Customer service has a new ally  (see full course description)

print this agenda print agenda for the Social Media And The Evolution Of Customer Service Webinar training seminar

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