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Project Stakeholder Management  

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Project managers who want to improve their ability to communicate, engage, and collaborate with external stakeholders

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Seminar Summary:

In this 3-day course, you will acquire new tools and techniques and upgrade your communication skills so you can successfully resolve thorny issues that often derail projects. (see full course description)

 

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Training Course Syllabus:


Project Stakeholder Management

Build trust through good communication, keeping projects on time, on budget, in scope while better managing project scope creep.

It is commonly said that up to 90% of a project manager's time is spent communicating.

In the recently-released fifth edition of A Guide to the Project Management Body of Knowledge (PMBoK), a new 10th Knowledge Area was added addressing Project Stakeholder Management.

Keeping influential stakeholders involved and engaged for long-lasting, positive relationships is important to a project’s success.

In this 3-day course, you will acquire new tools and techniques and upgrade your communication skills so you can successfully resolve thorny issues that often derail projects. Discover how to implement, review, and monitor tools and resources to control stakeholder engagement. Plus, manage stakeholder expectations and deal with difficult personalities and conflicts of interest.

Now you can describe project benefits without sounding technical, so stakeholders buy in. Give relevant status updates to outside vendors and clients. And, manage remote teams involving stakeholders who are not colocated.
 

How You Will Benefit

  • Learn a process for continuous communication with stakeholders

  • Discover how to resolve stakeholder issues when they arise, manage expectations, and ensure continuous engagement

  • Explore how to plan work, execute against the plan, and manage team members while actively involving stakeholders outside the team

  • Communicate effectively with stakeholders when dealing with tight deadlines, limited resources, and changing project requirements

  • Negotiate with stakeholders around scope creep and achieve win-win solutions

  • Communicate effectively when managing remote teams, coordinate status updates and reporting
     

What You Will Cover

  • Understanding stakeholder interests
  • Flexing your communication style using the 5-spoke model
  • Grasping the difference between influence, persuasion, and negotiation
  • Developing a management plan for stakeholder engagement; evaluate engagement using an assessment matrix
  • Implementing a project charter
  • Leveraging a change control plan
  • Establishing a communications plan
  • Building trust with stakeholders
  • Containing scope creep using negotiation and persuasion
  • Building trust with remote stakeholders
  • Running more effective virtual meetings
  • Adjusting the management plan, scope and baselines, change control plan, and communications plan
  • Applying lessons learned and obtaining stakeholder feedback
     

Learning Objectives

• Identify High Priority Stakeholders and Their Needs and Interests
• Build Trust and Positive Relationships with External Stakeholders, Especially Those Who Are Not Co-located
• Apply Negotiation, Persuasion, Influence, and Communication Techniques to Effectively Manage Relations with External Stakeholders
• Employ Tools to Help Manage Scope Creep Throughout the Life of the Project

Introduction to Stakeholder Management

• Define “External Stakeholders”
• Identify Key Stakeholders Outside the Project Team
• Use Tools to Identify Stakeholders’ Interest, Power, and Engagement

Baseline Communication Skills

• Describe the Importance of Good Oral Communication to Project Success
• Describe the Communication Process and Potential Barriers
• Flex Your Communication Style to Meet Your Listener’s Needs
• Contrast the Differences Among Influence, Negotiation, and Persuasion

Planning Stakeholder Engagement

• Explain the Importance of the Project Charter (PC) and Project Requirements Document (PRD) in Managing the Project
• Create a Communications Management Plan to Foster Better Relationships with Your Stakeholders
• Create a Change Control Plan to Help Manage Scope Creep

Building Trust

• Explain the Importance of Proactively Building Trust with Stakeholders
• Apply Techniques to Build Trust with Stakeholders
• Build Trust with Remote Stakeholders By Running Effective Virtual Meetings


Managing Stakeholder Engagement

• Use Different Approaches for Reducing Interpersonal Conflict and Reaching Agreements with Stakeholders to Contain Scope Creep
• Negotiate to Find Win-Win Solutions That Meet Stakeholder Needs and Avoid Scope Creep
• Cope More Effectively with Perpetually Difficult Stakeholders

Controlling Stakeholder Engagement

• Raise Issues Appropriately to Help the Project Remain on Track to Achieve Its Goals
• Use Tools to Monitor and Control Scope Creep

Project Closure

• Collect Feedback from External Stakeholders
• Explain the Importance of Sharing Lessons Learned Beyond the Project Team

Putting It All Together

• Provide Feedback on Action Plans
• Identify Personal Developments from the Course
• Summarize Key Learnings

Who Should Attend

Project managers who want to improve their ability to communicate, engage, and collaborate with external stakeholders such as sponsors, customers, and users, as well as project team leads who are assuming more project management responsibility.

Credits:

1.8 CEU / 18 PDU

This course is approved for GSA cost. Contact customerservice [@] findaseminar.com for cost.

TRAINING CLASS TIME:

9:00 AM-5:00 PM (last day ends at 4:30 PM)

Seminar Summary:

In this 3-day course, you will acquire new tools and techniques and upgrade your communication skills so you can successfully resolve thorny issues that often derail projects. (see full course description)

print this agenda print agenda for the Project Stakeholder Management training seminar

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