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Creating A Customer-Focused Culture: Lessons From Leaders Webinar  

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Training Course Syllabus:


Creating A Customer-Focused Culture: Lessons From Leaders Webinar- Sales / Customer Service Webinar

Program Description:

As a manager, one of your goals is to keep your customers satisfied. But what steps are you taking to keep your employees motivated to do the same? You need to create an environment that motivates employees to want to take care of customers.

Creating a Customer Focused Culture: Lessons from Leaders is a course that provides a fresh approach to getting employees excited about customer satisfaction. Designed to help you get your team onboard when it comes to building a customer centric environment, you’ll learn what it takes to provide amazing customer service, how to get your employees motivated, and what’s worked — and not worked — for other companies.

Make customers your main focus and watch your profits soar! Purchase this training today!
 

A Look At Your Agenda:

  • Establish the expectations of outstanding customer service
  • Communicate the culture you want to create with your employees
  • Develop a customer focused culture by creating an experience for both the employee and the customer
  • Empower employees to serve
  • Discover what leaders do consistently to inspire the desired culture
  • The Art of the Apology — respond successfully when things go wrong
  • Lessons that can be learned from the nation’s top companies
     

Webinar Time: Webinars last 60-90 minutes

2:00PM ET

1:00PM CT

12:00PM MT

11:00AM PT

Q & A Session!

Upon enrolling in the webinar, you will have the opportunity to submit your questions via e-mail. Time permitting, your trainer will address questions from webinar participants. Many questions will be addressed in the Webinar itself. Others will be addressed in the supporting materials that will be available exclusively to webinar participants.

Your confirmation will be delivered via e-mail, so an e-mail address is required for registration.
Within 2-3 business days after registering for a National Seminars Training webinar, you’ll receive an email with specific instructions, a Web link, and a unique enrollment ID that you’ll use to connect to the webinar.

Seminar Summary:

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