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Who should attend Customer Service Workshop OnSite Training
Customer service representatives, technical and support personnel, field service representatives, account managers, credit and billing specialists, and business owners
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Customer Service Workshop OnSite Training  

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Customer service representatives, technical and support personnel, field service representatives, account managers, credit and billing specialists, and business owners

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Seminar Summary:

This seminar gives you the skills you need to communicate professionalism, gain respect, enhance customer relationships, and keep your customers coming back. (see full course description)

 
 

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Training Course Syllabus:


Customer Service Workshop - Customer Service OnSite Training Seminar

In today’s customer-oriented business environment, "people skills" are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as the performance of your team—and company. This seminar gives you the skills you need to communicate professionalism, gain respect, enhance customer relationships, and keep your customers coming back.


How You Will Benefit

  • Know what customers expect
  • Deliver better, faster service and increase customer satisfaction
  • Deepen your credibility with customers—and your value to your organization
  • Manage stressful situations more effectively
  • Recognize the signals of customer irritation—and learn how to respond appropriately
  • Assist in quickly finding a workable solution to your customer’s problem
  • Motivate your staff to take on more difficult responsibilities

What You Will Cover

  • The benefits of excellent service
  • Focusing on customer service success
  • Why customer satisfaction is based on perceptions
  • Zeroing in on customers’ top two expectations to save time and reduce stress
  • Managing customer expectations by personality style
  • Dealing with difficult customers
  • Responding effectively to specific customer behaviors

 

Who Should Attend

Customer service representatives, technical and support personnel, field service representatives, account managers, credit and billing specialists, and business owners—as well as managers who want customer service training in order to reinforce their skills and train their staff.

Credits:

0.6 CEUs

Available for OnSite Training ONLY.  Submit request for OnSite Training

Seminar Summary:

This seminar gives you the skills you need to communicate professionalism, gain respect, enhance customer relationships, and keep your customers coming back. (see full course description)

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