How To Negotiate With Customers: Handling
Unreasonable Demands Webinar - Sales / Customer Service Webinar
Customer service reps are on the frontlines,
communicating directly with customers every day, and they are increasingly
thrust into negotiations with difficult and demanding customers without any
formal negotiation training. That’s why it’s imperative that your customer
service team join us for How to Negotiate with Customers: Handling Unreasonable
Give your customer service representatives the tools and techniques they need to
handle unreasonable customer demands and negotiate an outcome with which
everyone is satisfied. Customer service representatives will learn how to handle
difficult customers, negotiate seemingly unreasonable demands, and find
solutions so customer — and company — leave happy.
A Look at You're Agenda:
- Demanding clients: How to handle behavior that
- How to handle client negotiations by not
jumping to conclusions
- Regain control of conversations with pushy
- Are customers really unreasonable or do they
have too much information?
- Develop extreme negotiation strategies across
- Tips and techniques to negotiate with
customers you can't afford to lose
Webinar Time: Webinars last 60-90 minutes
Q & A Session!
Upon enrolling in the webinar, you will have the opportunity to submit your
questions via e-mail. Time permitting, your trainer will address questions from
webinar participants. Many questions will be addressed in the Webinar itself.
Others will be addressed in the supporting materials that will be available
exclusively to webinar participants.
Your confirmation will be delivered via e-mail, so an e-mail address is
required for registration.
Within 2-3 business days after registering for a National Seminars Training
webinar, you’ll receive an email with specific instructions, a Web link, and a
unique enrollment ID that you’ll use to connect to the webinar.