Customer Service That Wows - OnDemand Training
What are YOUR customers saying about you?
If your customers aren’t talking about you –
you’re getting lost. And if they’re complaining about you – you’re getting
destroyed! You need to be able to not only discover a customer’s true
expectations – you need to learn how to exceed them. And when you give Customer
Service That WOWS!, you do more than build customer loyalty – you get them
talking about you … praising you … and becoming your biggest advocates!
You know how important that is – now you need to make sure that’s the kind of
customer service you’re delivering! If you work with customers, you absolutely
need the skills you’ll learn in this on-demand seminar!
Customer Service That WOWS! focuses on not only enhancing the skills you’ve
already developed, but teaching you must-know techniques that’ll have the
biggest impact on customer communication and relationships.
With this intensive on-demand seminar, you’ll learn how to draw out clients,
discover what they really want and expect – and learn how to show them that
1. Evaluate Yourself
2. Master Service Basics
3. Make Every Customer Feel Like Number One
4. Handle Difficult Customers With Confidence
5. Manage Service Challenges
6. Go Above and Beyond Customer Expectations
Program duration: 5:45 hrs
*Approximately 45-60 minutes per module
Trainer: Crystal Jonas
On-Demand Seminar Details:
- Get the same great information and
skill-building benefits you’d receive in the live seminar, delivered by one of
our top trainers, with the convenience of learning online, anytime you want.
- Each program is downloadable so you can add it
to your mobile device and learn on-the-go.
- Your online training includes a companion
workbook, post-test for each module, plus a comprehensive course exam.
- On-demand seminars are available to you within
24 hours of receiving your paid enrollment; a confirmation email will be sent
to you with your login details.
- The advertised price for this on-demand
seminar is for a single user license; If you are interested in a group
submit request for more information.