How to Lead and Empower Your Customer Service Team Webinar training seminars presented by CareerTrack Seminars register now on FindaSeminar.com

findaseminar logo balls FindaSeminar.com
event search registration and marketing services since 2002
Advanced Search
 
 

How to Lead and Empower Your Customer Service Team Webinar  

 Email information about this seminar How to Lead and Empower Your Customer Service Team Webinar by CareerTrack Seminars to yourself your manager or associates Email this event... View and register for other training seminars like How to Lead and Empower Your Customer Service Team Webinar by CareerTrack Seminars on FindaSeminar.com Find similar training.. Find and register for other training seminars by CareerTrack Seminars on FindaSeminar.com Other seminars from CareerTrack Seminars

By:

training seminars by CareerTrack Seminars CareerTrack Seminars   

For:

Customer Service Leaders, Supervisors, Customer Service Representatives

Cost:   

see Registration info for seminar cost, group discount etc.

Seminar Summary:

Empower your team to provide the best service possible with this customer service training. (see full course description)

 

 Seminar / Training class dates & locations

 
 SORT RESULTS BY:

 DATE

LOCATION

SELECTED VENUE DETAILS

Facility Name: 
Address:





Registration Information:

Event cost:  $
USD

class times and cancellation policy

 
 




 From 
 To 
 Click to register by Register by fax for How to Lead and Empower Your Customer Service Team Webinar training seminar Register by mail for How to Lead and Empower Your Customer Service Team Webinar training seminar Register by phone to attend How to Lead and Empower Your Customer Service Team Webinar training seminar

Print payment approval request form How to Lead and Empower Your Customer Service Team Webinar training seminar

Pre-Registration questions? Find answers in our registration FAQ or Request information about upcoming training seminars workshops and conferences in   and other cities listed on FindaSeminar.com Submit a support request

 
 

 

share this page 

print the agenda print agenda for the How to Lead and Empower Your Customer Service Team Webinar seminar

 

 

Training Course Syllabus:


How to Lead and Empower Your Customer Service Team Webinar

1-Hour CareerTrack Webinar

In today's world of social media, customer service teams are a critical element to the success or failure of your organization.

You have a diverse group of employees on your customer service team. How do you empower and encourage each of them?

Do you feel that your team is on their way to cohesiveness and then one team member leaves?

Are team meetings motivational and encouraging? Or are they just whining sessions?

Leading an effective customer service team requires organization, open communication, trust, good listening skills, respect and the ability to guide your team toward focusing on solutions rather than problems. This online customer service training will help provide you with strategies and techniques to lead and empower your customer service team. Some days that may seem totally impossible, but it can be done.

Have you experienced any of the following?

  • An angry customer upsets a representative which causes your whole team to focus on that interaction instead of the tasks at hand
  • Customers are monopolizing your customer service representatives’ time with friendly chatter
  • A customer service representative just lost his/her composure and yelled at a customer
  • A customer service representative takes frequent breaks and it is affecting others
  • A representative interrupts and finishes sentences for your customers
  • Your day is planned, but unexpected interruptions cause you to lose focus
  • You want to be available for your team and your customer but your day is consumed with solving problems

Be encouraged — no matter how frustrating today was, we can help.

In this one-hour customer service course, you’ll discover ways to lead, encourage, empower and communicate effectively with your staff in order to provide the best possible customer service.
 

In this one-hour webinar, How to Lead and Empower Your Customer Service Team, you'll learn:

  • Direct your team to focus on solutions, rather than problems
  • Encourage your team and keep morale high
  • Respond positively when the stress level is building
  • Move your team to a level of extraordinary customer service
  • Build self-esteem and confidence in your team
  • Discover strategies to motivate your team to respond effectively
  • Identify common ground with the customer in order to avoid conflict
     

Who will benefit?

Customer service managers and supervisors, customer service representatives, sales professionals and everyone who wants improvement in his or her customer service team!

WEBINAR Start Time: 1-Hour CareerTrack Webinar

2 pm Eastern
1 pm Central
12 pm Mountain

11 am Pacific
10 am Alaskan
9 am Hawaiian


Webinar
and CD (Save $150!) - US $248
Webinar Only - US $199
Webinar CD Only - US $199

Q&A Session

Immediately following the Webinar, the phone line will be opened up to conference participants who wish to submit questions to our speaker, time permitting.

After purchase, you will receive an email confirming registration. 2 days before the event you will receive another email with full details of how to connect.

Seminar Summary:

Empower your team to provide the best service possible with this customer service training. (see full course description)

print this agenda print agenda for the How to Lead and Empower Your Customer Service Team Webinar training seminar

 view dates and locations for this seminar

 

 

 

Custom Search