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Negotiating with Customers Webinar  

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Seminar Summary:

Strengthen your negotiating skills and develop win-win customer relationships (see full course description)

 

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Training Course Syllabus:


Negotiating with Customers Webinar

Negotiating with Customers Webinar overview:

When dealing with customers, you often have to straddle a very fine line: You want to close the sale, but you don’t want to give in to their every demand just to do so. It is possible to negotiate a win-win deal for both parties—you just need to understand the finer points of successful negotiation and how to apply them to your situation. And that’s the principle at the heart of this new, focused Webinar from SkillPath.

Give us 60 minutes and we’ll show you the framework for improving your negotiating skills and closing the deal with customers no matter the situation. Discover the elements of successful, win-win negotiation; spot the tactics used by difficult customers; utilize assertive communication to improve your position and read the signals to move in for the close. Better negotiation skills pay off in many ways … you’ll increase your credibility, respect and sales, as well as foster customer loyalty for future sales. Develop the reputation as someone who can make the tough deals that benefit everybody. Sign up today.

In just one hour, you’ll be able to:

  • Understand the essential elements of successful negotiation
  • Recognize how to handle difficult people and respond to common tactics used by customers
  • Discover how better communication skills can help you be a better negotiator
  • Describe how to recognize the signals that it’s time to finalize the sale and move customers toward commitment
  • And so much more!
     

Webinar plus CD recording*: Just $448 (You save $50!)

Webinar Only: Just $249

CD-Rom Webinar recording*: Just $249

* Each of our live webinars is recorded. CD recordings may be purchased when you register for a live event ($50 savings when you do), or you may purchase the CD recording separately. CDs are available 14 – 21 days after the event.

What if your whole department could attend? They CAN, and it costs you nothing extra!

When you sign up for a SkillPath audio conference or webinar, your registration fee entitles you to one conference phone-line/webinar connection. Buy as many connections as you need and the number of people joining you to learn on each connection is totally up to you! Your single connection covers unlimited participants, and includes a workbook in pdf format each participant can print out to use. The convenience of concise training dealing with important business issues presented right in your own office or conference room—and for one low price—simply can’t be beat. You can count on SkillPath to present only the most up-to-date skills you can use right away to take the next step up your career ladder.

Conference start times:
2 p.m. Eastern
1 p.m. Central
12 p.m. Mountain
11 a.m. Pacific
10 a.m. Alaskan
 

Seminar Summary:

Strengthen your negotiating skills and develop win-win customer relationships (see full course description)

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