Creating Memorable Customer Experiences
In a world where products and services are
often very similar, it’s the little details that customers remember, and that
bring them back.
“Wow!” Do your customers use that word when
talking about their experience with you or your team? Products, services, and
prices are often almost identical. It’s the little details that can win clients
for life — and get them to recommend you to everyone they know.
In Creating Memorable Customer Experiences, a one-hour webinar, learn how to set
yourself apart with customer service that’s unexpected and meaningful. Make
customers feel good about buying from you. Enroll your whole team!
A Look At Your Agenda:
- Recognize the correlation between customers’
experiences and the return on investment potential — the bottom line!
- Identify how customers’ experiences are
influenced before, during, and after the sale.
- Gain a better understanding of the leader’s
role in the experience and the importance of ongoing training of the team.
- The importance of a solid corporate
foundation: customer experiences start at the top!
- How a company’s policies, procedures, and
processes impact the experience
- 5 specific keys to mastering the details of a
Webinar Time: Webinars last 60-90 minutes
Q & A Session!
Upon enrolling in the webinar, you will have the opportunity to submit your
questions via e-mail. Time permitting, your trainer will address questions from
webinar participants. Many questions will be addressed in the Webinar itself.
Others will be addressed in the supporting materials that will be available
exclusively to webinar participants.
Your confirmation will be delivered via e-mail, so an e-mail address is
required for registration.
Within 2-3 business days after registering for a National Seminars Training
webinar, you’ll receive an email with specific instructions, a Web link, and a
unique enrollment ID that you’ll use to connect to the webinar.