Inbound Email Strategies to Improve Customer
1-Hour CareerTrack Webinar
Do you have an Email Us link on your web site?
Who handles the incoming messages? Do you have a mail management strategy and
procedure in place? Or do you follow a catch-as-catch-can approach? Do you have
a FAQ section to help answer customer questions on your web site? Do you even
know which questions visitors ask most often?
Not knowing the answers to these questions may be costing you customers!
This webinar will help you create a consistent policy to handle blind emails,
maintain expectations of high quality customer service and identify a list of
frequently asked questions and answers – with consistency as the goal.
Inbound Email Strategies to Improve Customer Satisfaction can help you improve
your level of customer service email service and increase the chances of first
contact resolution. As a bonus, we’ll give you some high-tech Microsoft® Office
tips to streamline this process!
Don't waste another minute with haphazard responses to emails — Attend this
powerful 1-hour Webinar to discover your weak spots, shore up your strengths and
discover powerful best practices to provide speedy, helpful resolutions to your
customers. Save time, reduce frustration and improve expectations with
consistent email management.
What you will learn in Inbound Email
Strategies to Improve Customer Satisfaction
- How to identify your frequently asked
- Strategies to create consistent responses
- Creating a standard procedure for responding
- Identify person(s) to direct emails to
- Take advantage of built-in, easy to use
Microsoft Office feature to help streamline
Who will benefit?
Customer service managers, account managers, marketing professionals, tech
support agents and managers
WEBINAR Start Time: 1-Hour CareerTrack Webinar
2 pm Eastern
1 pm Central
12 pm Mountain
11 am Pacific
10 am Alaskan
9 am Hawaiian
and CD - US $248
- US $199
Only - US $199
Immediately following the Webinar, the phone line
will be opened up to conference participants who wish to submit questions to our
speaker, time permitting.