Handling Confrontational Customers Webinar training seminars presented by National Seminars Training Group register now on FindaSeminar.com

findaseminar logo balls FindaSeminar.com
event search registration and marketing services since 2002
Advanced Search
 
 

Handling Confrontational Customers Webinar  

 Email information about this seminar Handling Confrontational Customers Webinar by National Seminars Training Group to yourself your manager or associates Email this event... View and register for other training seminars like Handling Confrontational Customers Webinar by National Seminars Training Group on FindaSeminar.com Find similar training.. Find and register for other training seminars by National Seminars Training Group on FindaSeminar.com Other seminars from National Seminars Training Group

By:

training seminars by National Seminars Training Group National Seminars Training Group   

For:

Customer Service Representatives, Managers, anyone that deals directly with customers

Cost:   

see Registration info for seminar cost, group discount etc.

Seminar Summary:

Be prepared to handle any customer who comes your way (see full course description)

 

 Seminar / Training class dates & locations

 
 SORT RESULTS BY:

 DATE

LOCATION

SELECTED VENUE DETAILS

Facility Name: 
Address:





Registration Information:

Event cost:  $
USD

class times and cancellation policy

 
 




 From 
 To 
 Click to register by Register by fax for Handling Confrontational Customers Webinar training seminar Register by mail for Handling Confrontational Customers Webinar training seminar Register by phone to attend Handling Confrontational Customers Webinar training seminar

Print payment approval request form Handling Confrontational Customers Webinar training seminar

Pre-Registration questions? Find answers in our registration FAQ or Request information about upcoming training seminars workshops and conferences in   and other cities listed on FindaSeminar.com Submit a support request

 
 

 

share this page 

print the agenda print agenda for the Handling Confrontational Customers Webinar seminar

 

 

Training Course Syllabus:


Handling Confrontational Customers Webinar

Program Description:

Customer service is one of the most demanding jobs on the planet. You have to be respectful, professional, and helpful, no matter what the situation or who you’re dealing with. Sure, that’s easy when you’re handling the dream customer — you know, someone who is polite, reasonable, and willing to listen.

Instead, you often find yourself having to handle the opposite: customers who are rude, confrontational, even bordering on abusive!

Dealing with irate customers causes stress and customer service burnout!

That’s why we created a powerful new webinar: Handling Confrontational Customers. You’ll discover how to use your voice and word choice to control and calm the situation. You’ll even get some great techniques for quick de-stressing — so you can stay positive and not let one bad apple affect your next interaction … or the rest of your day!

Handle confrontational customers without losing their business — or your cool

This amazing one-hour webinar will teach you how! You’ll be prepared to handle any customer who comes your way — and still manage to keep a smile on your face. Enroll in Handling Confrontational Customers today.

A Look At What You'll Learn:

  • Warning signs that let you know you’re dealing with a customer “working themselves up” to a confrontation!
  • Guidelines for handling and disarming confrontation — whether they’re hurt, angry, or upset
  • How you could accidentally make the situation worse with what you say — and what to say instead
  • Using your tone of voice and body language to de-escalate the situation
  • Simple phrases that can help defuse hotheads quickly — so you can deal with their issues!
  • Techniques for developing a rapport with the customer — and how it can save the situation
  • How to weather customer fury like a pro — without getting upset yourself!
  • Words and phrases that will help cool a situation down — and convince the customer you’re on his or her side
  • 3 great stress busters that will alleviate tension, so you can stay calm and cool under pressure
     

Webinar Time: Webinars last 60-90 minutes

2:00PM ET

1:00PM CT

12:00PM MT

11:00AM PT

Q & A Session!

Upon enrolling in the webinar, you will have the opportunity to submit your questions via e-mail. Time permitting, your trainer will address questions from webinar participants. Many questions will be addressed in the Webinar itself. Others will be addressed in the supporting materials that will be available exclusively to webinar participants.

Your confirmation will be delivered via e-mail, so an e-mail address is required for registration.
Within 2-3 business days after registering for a National Seminars Training webinar, you’ll receive an email with specific instructions, a Web link, and a unique enrollment ID that you’ll use to connect to the webinar.

Seminar Summary:

Be prepared to handle any customer who comes your way (see full course description)

print this agenda print agenda for the Handling Confrontational Customers Webinar training seminar

 view dates and locations for this seminar

 

 

 

Custom Search