Managing the Unmanageable: Tough People. Tough Situations training seminars presented by American Management Association Seminars register now on FindaSeminar.com

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Managing the Unmanageable: Tough People. Tough Situations  

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Directors, managers, supervisors, team leaders and anyone who manages or directs others.

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Seminar Summary:

You’ll gain skills and tools for resolving situations and keeping problems from getting out of hand. (see full course description)

 

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Training Course Syllabus:


Managing the Unmanageable: Tough People. Tough Situations

Be empowered to deal with challenges that impede morale and productivity

One of the toughest parts of a manager’s job is dealing with and turning around problem employees. Whether it’s passive/aggressive direct reports or conflict resulting from generational or cultural differences, the issues are complex and filled with emotion. The solutions aren’t always found in “Management 101”—but in this course, you’ll gain skills and tools for resolving situations and keeping problems from getting out of hand. You’ll also work through your toughest situations with the help of guided role plays, exercises and skill practice sessions.
 

How You Will Benefit

  • Motivate over-taxed and “burned out” employees
  • Effectively deal with employees in crisis and dysfunctional behaviors
  • Address multi-cultural and multi-generational conflict in the workplace
  • Prepare for a potentially confrontational conversation
  • Reset expectations and lay a solid go-forward plan
  • Protect yourself and your company by minimizing employment-related liability
     

What You Will Cover

  • Understanding the connection between difficult behavior and personal style
  • Learning the role of power, structure and tension in work relationships
  • Applying leadership defense principles
  • Troubleshooting common scenarios that put your “manager muscles” to the test
  • Mediating employee disputes
  • Understanding and applying fact-specific performance and corrective action do’s and don’ts
  • Terminations for cause vs. resignations by mutual consent
  • Leveraging workplace security options and resources
     

Who Should Attend

Directors, managers, supervisors, team leaders and anyone who manages or directs others.


Credits:

1.2 CEU

This course is approved for GSA cost. Contact customerservice [@] findaseminar.com for cost.

TRAINING CLASS TIME:

9:00 AM–5:00 PM (last day ends at 4:30 PM)

Seminar Summary:

You’ll gain skills and tools for resolving situations and keeping problems from getting out of hand. (see full course description)

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