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Effectively Communicating in The Moment  

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All business professionals at any point in their careers who need to develop and improve their in-the-moment communication capabilities and confidence.

Cost:   

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Seminar Summary:

You’ll learn strategies for managing emotional and physiological responses, along with mental templates to guide and frame your responses. (see full course description)

 

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Training Course Syllabus:


Effectively Communicating in The Moment

Feel empowered when called upon to “stand and deliver” in spontaneous moments

It’s happened to all of us—you’re asked unexpectedly during a meeting to give a project update, or are stopped in the hallway with an important question, or are cornered in a challenging conversation. You can’t plan for these unrehearsed events, but you can take steps to always be confident and ready when they do happen.

Now you can apply preemptive and in-the-moment strategies to excel when communicating in unscripted situations. You’ll learn strategies for managing emotional and physiological responses, along with mental templates to guide and frame your responses. Then you’ll practice five workplace situations where you must effectively meet immediate communication demands. Beyond these hands-on activities, you’ll also receive peer and leader feedback plus insights from a video session that will help you recognize and improve your nonverbal delivery behaviors.
 

How You Will Benefit

  • Manage stress in difficult impromptu interactions
  • Organize and frame responses using mental templates
  • Develop nonverbal behaviors that convey professionalism
  • Assess your professional strengths and opportunities when communicating in the moment
  • Apply preemptive mindfulness and stress management to bring out your best self
  • Employ listener analysis to frame messages
  • Use in-the-moment mental templates to organize your thinking
  • Integrate impactful nonverbal delivery behaviors into your in-the-moment communications
     

What You Will Cover

  • Assessing your in-the-moment communication needs
  • Reviewing a listener-centered approach to organizing your ideas in the moment
  • Starting strong: preemptive emotional/physical tools for stress management
  • Learning tools and strategies for rapid communication
  • Applying nonverbal behaviors that exude confidence and competence
  • Applying new in-the-moment mental templates
  • Identifying stalling techniques that don’t erode credibility
  • Exploring situational in-the-moment communication
  • Recognizing the power of questions to build focused and succinct in-the-moment responses
  • Reviewing approaches to use in five common workplace in-the-moment communication situations
  • Understanding how social media, texting and emailing relate to in-the-moment communications
  • Handling hostile questions assertively and professionally
  • Handling mediated in-the-moment communication on phone calls, in videoconferences and on conference calls
  • Exploring and practicing small talk in social or business networking events
     

Who Should Attend

All business professionals at any point in their careers who need to develop and improve their in-the-moment communication capabilities and confidence.

Credits:

1.2 CEU

This course is approved for GSA cost. Contact customerservice [@] findaseminar.com for cost.

TRAINING CLASS TIME:

9:00 AM–5:00 PM (last day ends at 4:30 PM)

Seminar Summary:

You’ll learn strategies for managing emotional and physiological responses, along with mental templates to guide and frame your responses. (see full course description)

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