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CTT+ / MCT (Written Test)  

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Netcom Learning   

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This course is designed for trainers, technicians, SMEs, presenters, sales and support staff in any organization.

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Seminar Summary:

In this course, students will connect abilities, theories and situations to create their most effective instructional styles. (see full course description)

 

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Training Course Syllabus:


Description
CTT+ is highly interactive, participant-driven courses designed to cultivate the technical training and concept delivery skills in trainers, technicians, SMEs, presenters, sales and support staff in any organization. Students will connect abilities, theories and situations to create their most effective instructional styles. This course is accepted by Microsoft and Prosoft towards their MCT, MOUS-MI and CIW-AI credential. This course also designed to be used as thorough preparation for the CompTIA CTT+ credential.

Benefits
·  CompTIA's CTT+
·  Microsoft's MCT and MOUS Certified Instructor

Exams
 ·  TK0-001 : CTT+ for the computer based test

Next Steps
 ·  CTT+ Video Tape Preparation

Outline
    1. Adult Learning
      1. Characteristics of Adult Learners
      2. Understanding Learning Styles
      3. Understanding Learning Styles
    2. Preparing for a Class
      1. Preparing Your Lesson Plan
      2. Chunking Information
      3. Using Icebreakers
      4. Deciding on Presentation Methods
      5. Using Examples and Analogies
      6. Using Humor
      7. Using Visual Aids
      8. Using the Appropriate Visual Aid
      9. Dealing with Varying Skill Sets
      10. Refining Your Plan
      11. Creating a Learning Environment
    3. Delivering the Class
      1. Developing Communication Skills
      2. Using Your Body Effectively
      3. Building Rapport with Eye Contact
      4. Understanding Proxemics
      5. Voice Development
      6. Identification and Correction of Common Voice Problems
      7. Watching Your Vocabulary
      8. Active Listening
      9. Barriers to Effective Communication
      10. Beginning the Training Session
      11. Overview of Questioning
      12. Questioning Techniques
      13. Answering Questions
      14. A Model for Presenting Concepts
      15. Explain the Concept
      16. Demonstrate the Concept
      17. Guiding Exercises
      18. Managing Difficult Behaviors
      19. The End of the Training Session
    4. Feedback and Evaluation
      1. Overview of Feedback
      2. Types of Feedback
      3. Guidelines for Giving Feedback
      4. Questioning Techniques to Elicit Feedback
      5. Encouraging Feedback
      6. End-of-Course Evaluations
      7. Self Feedback
    5. Resource Materials and Information
      1. The 14 Competencies
      2. MCT Certification
      3. Learning Style Inventory
      4. Scoring the Learning Style Inventory
      5. Adult Learning Models Worksheet
      6. Sample End-of-Course Evaluation 1
      7. Sample End-of-Course Evaluation 2
      8. Sample End-of-Course Evaluation 3
      9. Sample Self-Evaluation Form
      10. Sample Peer-Feedback Form
      11. Relaxation Exercise
      12. Voice
      13. Effective Pauses
      14. Caring for Your Voice
      15. Suggested Books
      16. Magazines and Trade Journals
      17. Web Sites
      18. Trade Organizations

    Seminar Summary:

    In this course, students will connect abilities, theories and situations to create their most effective instructional styles. (see full course description)

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