Supporting Users and Troubleshooting Applications on a Microsoft Windows Desktop Operating System Platform (2262) training seminars presented by Netcom Learning register now on FindaSeminar.com

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Supporting Users and Troubleshooting Applications on a Microsoft Windows Desktop Operating System Platform (2262)  

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This course is intended for new entrants and career changers new to the IT industry.

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Seminar Summary:

This course will provide students with the knowledge and skills necessary to troubleshoot basic problems end users will face related to configuring and maintaining applications such as Microsoft Office, Outlook Express, Internet Explorer and other applica (see full course description)

 

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Training Course Syllabus:


Description
This two-day instructor led course is to provide individuals who are new to Microsoft Windows® XP with the knowledge and skills necessary to troubleshoot basic problems end users will face related to configuring and maintaining applications such as Microsoft Office, Outlook Express, Internet Explorer and other applications that run on a Microsoft Windows XP Operating System. This is an introductory course designed to provide information on how to troubleshoot applications running on Microsoft Windows XP. This is the second course in the Microsoft Certified Desktop Support Technician curriculum.

Audience
This course is intended for new entrants and career changers new to the IT industry. They have experience using Microsoft Office and have basic Microsoft Windows navigation skills. Another audience is the current call center technician with 6 months experience looking to validate their support skills.

Objectives
·  Configure and troubleshoot applications.
·  Set application compatibility settings.
·  Troubleshoot application installation problems.
·  Configure and troubleshoot e-mail account configurations.
·  Configure and troubleshoot Internet Explorer.
·  Configure and troubleshoot Outlook Express.
·  Configure the operating system to support applications.
·  Configure and troubleshoot file system access and file permission problems on multi-boot computers.
·  Resolve issues related to usability of applications.
·  Manage Microsoft Outlook® data, including configuring, importing, and exporting data, and fixing corrupted data.
·  Resolve issues related to customizing Internet Explorer.
·  Resolve issues related to customizing Outlook Express.
·  Resolve issues related to customizing the operating system.
·  Configure and troubleshooting connectivity for applications.
·  Configure application security.
·  Identify and troubleshoot problems related to security permissions.
·  Answer end user questions related to application security settings.

Required Prerequisites
 ·  Supporting Users and Troubleshooting Microsoft Windows Desktop Operating Systems (2261)

Exams
 ·  70-272 : Supporting Users and Troubleshooting Applications on a Microsoft Windows Desktop Operating System Platform

Next Steps
 ·  Microsoft Windows 2000 Network and Operating System Essentials (2151)
 ·  Implementing Microsoft Windows 2000 Professional and Server (2152)
 ·  Implementing Microsoft Windows 2000 Network Infrastructure (2153)

Outline
    1. Introduction to Desktop Application Support
      1. Overview of Desktop Application Support
      2. Overview of the Windows System Architecture
      3. Overview of Application Installation
    2. Introduction to Troubleshooting Applications
      1. Troubleshooting MS-DOS-Based and Win16 Applications
      2. Troubleshooting Win32 Applications
      3. Troubleshooting Application Compatibility Issues
      4. Troubleshooting Security Issues Related to Applications
    3. Supporting Microsoft Internet Explorer
      1. Configuring General Settings
      2. Configuring Security and Privacy Settings
      3. Configuring Content Settings
      4. Configuring Connectivity Settings
      5. Configuring Program and Advanced Settings
      6. Customizing Internet Explorer
    4. Supporting Outlook Express
      1. Configuring Outlook Express for Email
      2. Managing Outlook Express Data
      3. Configuring Outlook Express for Newsgroups
    5. Supporting Microsoft Office
      1. Introduction to Supporting Microsoft Office
      2. Supporting Office Installation
      3. Supporting an Upgrade
      4. Managing Office Security and Recoverability
      5. Managing Office Language Features
    6. Supporting Microsoft Outlook
      1. Configuring Outlook
      2. Managing Outlook Data
      3. Troubleshooting Outlook

    Seminar Summary:

    This course will provide students with the knowledge and skills necessary to troubleshoot basic problems end users will face related to configuring and maintaining applications such as Microsoft Office, Outlook Express, Internet Explorer and other applica (see full course description)

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