Supporting Users and Troubleshooting Microsoft Windows Desktop Operating Systems (2261) training seminars presented by Netcom Learning register now on FindaSeminar.com

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Supporting Users and Troubleshooting Microsoft Windows Desktop Operating Systems (2261)  

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This course is intended for new entrants and career changers new to the IT industry.

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Seminar Summary:

This course will provide students with the knowledge and skills necessary to troubleshoot basic problems end users will face while running Microsoft Windows XP Professional in an Active Directory® network environment, or Windows XP Home edition in a workg (see full course description)

 

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Training Course Syllabus:


Description
This three-day instructor led course is to provide individuals who are new to Microsoft Windows® XP with the knowledge and skills necessary to troubleshoot basic problems end users will face while running Microsoft Windows XP Professional in an Active Directory® network environment, or Windows XP Home edition in a workgroup environment. This is an introductory course designed to provide an overview of operating system concepts and how to troubleshoot Windows XP. This is the first course in the Microsoft Certified Desktop Support Technician curriculum.

Audience
This course is intended for new entrants and career changers new to the IT industry. They have experience using Microsoft Office and have basic Microsoft Windows navigation skills. Another audience is the current call center technician with 6 months experience looking to validate their support skills.

Objectives
·  Perform and troubleshoot an attended installation of the Windows XP operating system.
·  Perform post installation configuration (user configuration, apply service packs, etc.).
·  Answer end user questions related to upgrading from a previous version of Windows.
·  Troubleshoot system startup and user logon problems.
·  Monitor and analyze system performance.
·  Monitor, manage, and troubleshoot access to files and folders.
·  Troubleshoot connecting to local and network print devices.
·  Configure and troubleshoot hardware devices and drivers.
·  Configure and troubleshoot storage devices.
·  Configure and troubleshoot display devices.
·  Troubleshoot network protocols and services.
·  Configure and troubleshoot Advanced Configuration and Power Interface (ACPI).
·  Configure and troubleshoot input and output (I/O) devices.
·  Configure support for multiple languages or multiple locations.
·  Troubleshoot security settings and local security policy.
·  Configure and troubleshoot local user and group accounts.
·  Troubleshoot the TCP/IP protocol.
·  Configure and troubleshoot Internet Connection Firewall (ICF) settings.
·  Troubleshoot name resolution issues.
·  Configure and troubleshoot remote connections.
·  Configure and troubleshoot end user systems using remote Desktop and Remote Assistance.

Required Prerequisites
 ·  A+ Certification: Core Hardware
 ·  A+ Certification: Operating Systems
 ·  Microsoft Access 2002: Level 1
 ·  Microsoft Excel 2002: Level 1
 ·  Microsoft Outlook 2002: Level 1
 ·  Microsoft PowerPoint 2002: Level 1
 ·  Microsoft Word 2002: Level 1

Exams
 ·  70-271 : Supporting Users and Troubleshooting Microsoft Windows Desktop Operating Systems

Next Steps
 ·  Supporting Users and Troubleshooting Applications on a Microsoft Windows Desktop Operating System Platform (2262)

Outline
    1. Introduction to Supporting Users
      1. The Desktop Support Technician
      2. The Windows Desktop Operating Systems
      3. Tools for Troubleshooting Windows Desktop Operating Systems
    2. Resolving Installation Issues
      1. Preparing for Installation
      2. Preparing the Hard Disk for Installation
      3. How the Installation Process Works
      4. Troubleshooting an Attended Installation
      5. Troubleshooting an Upgrade
      6. Troubleshooting an Unattended Installation
      7. Troubleshooting the Boot Process
    3. Resolving Desktop Management Issues
      1. Troubleshooting Logon
      2. Troubleshooting User Configuration
      3. Troubleshooting Multilingual Configuration
      4. Troubleshooting Security and Local Policy Settings
      5. Troubleshooting System Performance
      6. Resolving Desktop Management Issues
    4. Resolving File and Folder Issues
      1. Managing Files and Folders
      2. Troubleshooting Access to Files and Folders
      3. Troubleshooting Access to Shared Files and Folders
      4. Troubleshooting Access to Offline Files
    5. Resolving Hardware Issues
      1. Managing Drivers
      2. Troubleshooting Storage Devices
      3. Troubleshooting Display Devices
      4. Troubleshooting Import and Output (I/O) Devices
      5. Troubleshooting Advanced Configuration and Power Interface (ACPI)
    6. Resolving Print Issues
      1. Install local and network printers
      2. Troubleshooting Printer Drivers
      3. Troubleshooting Printers and Print Jobs
      4. Auditing Printers
    7. Resolving Network Connectivity Issues
      1. Applying the OSI Model
      2. Managing Computer Addressing
      3. Managing Name Resolution
      4. Troubleshooting Remote Connection Issues

    Seminar Summary:

    This course will provide students with the knowledge and skills necessary to troubleshoot basic problems end users will face while running Microsoft Windows XP Professional in an Active Directory® network environment, or Windows XP Home edition in a workg (see full course description)

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