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Managing the Front Desk  

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Front Desk personnel, receptionists, administrative assistants

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Seminar Summary:

Solutions to the everyday challenges of your highly visible role as receptionist. (see full course description)

 

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Training Course Syllabus:


How to Excel at the Front Desk

In just one information-packed, fast-paced day, discover new solutions, surefire techniques and "best practices" for making your job at the front desk easier, less stressful, and more enjoyable! 

How to Excel at the Front Desk offers up-to-the-minute ideas, fascinating insights, and real-world advice about what's working right now for receptionists in both large and small organizations across the country. 

Are you faced with...

*

Aggressive salespeople or vendors who just won't take "NO" for an answer?

* Angry callers who treat you with curtness and disrespect?
* People who pull you in a million different directions with too many high priority assignments at once?
* Visitors who try to slip past the front desk without checking win with you?
* Confusion over how to handle security emergencies?

Join us for an exciting, motivating, and highly informative day of training, and we'll deliver the hard skills you need to keep up with the demands, challenges , and day-to-day "craziness" of your job!

Seminar Overview

* Learn to project an image of poise, confidence, and professionalism...regardless of how you're really feeling inside!
* Communicate with confidence and clarity
* Essential telephone techniques that guarantee exceptional results!
* Organize your time, space, and responsibilities
* Calmly handle safety threats, security issues, and other emergencies

CLASS TIME: Check-In: 8:30 AM Class 9:00 AM to 4:00 PM

Seminar Summary:

Solutions to the everyday challenges of your highly visible role as receptionist. (see full course description)

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