This is event is a GSA-approved program (Federal Government approved).
e-mail a representative for GSA cost.
As strict organizational hierarchies become a thing of the past and companies depend on teams to get the work done, building good relationships and cultivating influence in order to secure the results you want have become essential survival skills.
Whether you’re dealing with a boss, colleague or staff members with their own managers, winning their respect and cooperation is absolutely essential if you want people who do not work for you—often from other departments—to help you get things done.
Successfully influencing people begins with the way you think about them. Looking at others as potential allies and partners and developing a give-and-take relationship with them produces results!
Through the course leader’s expertise, diagnostic instruments and actual practice sessions, this course will teach you how to communicate across teams and functions.
You’ll learn how to develop and nurture strong alliances so you can successfully draw upon the resources of your organization. And the next time you need someone to buy into an idea, follow up on a request or meet your needs, you won’t be starting from square one.
• Solve problems by clarifying the real issues
• Make trade-offs without being a pushover on big issues
• Gain support for implementing your plans
• Generate enthusiasm for your ideas and proposals
• Minimize conflict and build group commitment
• Influence others and motivate them to profitable action
• Save time, energy and talent by improving the entire “people” side of your job
• Develop credibility based on respect and trust
• Find alternatives to work with “difficult” people
• Give criticism when necessary, and use praise to produce results
• Provide direction while maintaining flexibility
Communication and the New Workplace
• The importance and characteristics of effective interpersonal skills in the workplace
• Recognizing the expectations your manager, peers and employees have of your interpersonal skills performance
• Assessing the potential of—and barriers to—your successful use of interpersonal skills
• The power of trust and believability
Understanding Perception, Self-concept and Expressing Emotions
• How perceptions influence your interaction with others and their responses to you
• Applying perception-checking skills to reduce misunderstandings and faulty assumptions
• The impact of self-concept on your willingness and ability to take risks and engage in high-level performance
• Recognizing and appropriately responding to expressions of emotions at work
• Discovering how you and your co-workers approach work and relate to each other
Nonverbal and Verbal Skills
• Recognizing nonverbal cues in negotiating and creating shared meaning
• Effectively using nonverbal communication in first-impression management
• Common verbal barriers to the creation of shared meaning
• Analyzing cross-cultural interactions to maximize shared understandings
• Synthesizing verbal and nonverbal skills for positive relationships with others
Using Listening and Feedback Skills to Build High-Performance Work Relationships
• Identifying your listening liabilities and strategies for improvement
• Using feedback to build understanding and enhance individual and team performance
• Asking questions to build shared information and enhance clarity
• Utilizing self-disclosure, feedback, listening and questions to achieve productive and satisfying work relationships
Directing and Motivating Others
• Practicing steps for effectively giving directions
• Knowing what motivates others to achieve high levels of performance
• The five basic principles of building and sustaining productive work relationships
• Using case studies to assess methods of influencing others across the organization
Assertively and Productively Managing Conflict
• Differentiating among assertive, non-assertive and aggressive behaviors
• Selecting the appropriate assertive behaviors to get what you need
• Applying D.E.S.C. scripts to assertively address interpersonal relationship challenges
• Interpersonal behaviors that contribute to productive or destructive conflict
Being a Team Player: The Synergistic Impact of All Your Interpersonal Skills
• The various roles necessary for a productive and satisfying team interaction
• Identifying and responding to the stage of team development your group is in
• Assessing your leadership role and guiding your team toward achieving goals
• Team survival simulation: using interpersonal skills in a team process
Setting a Plan for Continued Interpersonal Skills Growth
• Developing an achievable interpersonal skills development plan