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Communication Bootcamp  

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Early career professionals or anyone interested in enhancing their fundamental verbal communication skills, including coordinators, administrative assistants, specialists, analyst, consultants, associate managers and project managers.

Cost:   

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Seminar Summary:

This unique, three-day course is designed to give you a strong foundation in essential communication skills and competencies. (see full course description)

 

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Training Course Syllabus:


Text messaging…e-mails…the Blackberry—there’s no shortage of ways to communicate quickly in the Digital Age. But what happens face-to-face when you need to find the right words and communicate them in the right way?

Let’s face it: there’s no substitute for in person, one-on-one communication, and having the skills to master such interactions is crucial for both business and personal success. This unique, three-day course is designed to give you a strong foundation in essential communication skills and competencies. Through practice sessions and role plays, you’ll be on your way to developing the confidence and communication know-how you need to establish yourself in the business world—and keep moving ahead throughout your career.


How You Will Benefit

  • Optimize communication skills you already have

  • Get strategies to better assimilate verbal information

  • Effectively interpret the knowledge you hear

  • Improve work relationships and reduce misunderstandings

  • Communicate clearly and appropriately—and with greater confidence

  • Choose the right words even in difficult circumstances

  • Expand your influence and be recognized for your skills

What You Will Cover

Assessing Your Communication Skills

  • Understanding the skills you already possess

  • Assessing your effectiveness and identify improvement areas

Developing Your Listening Competencies

  • Defining the competencies of effective listening

  • Identifying the different components of the information you’re hearing

  • How to take a more active role when listening

  • Increasing comprehension through mental openness and feedback

Increasing Cognitive Skills to Promote Comprehension

  • Discerning, analyzing and evaluating

  • Visual aspects of verbal communication

  • Relating information productively to your own experiences

  • Creating mental cross-references between old and new information

  • Framing statements and discussions

Roadmap for Clearer Communication

  • Understanding effective body language and appropriate word choice

  • Finding mutual connections or similarities to enhance communication

  • Controlling emotions and establishing the right tone of voice

  • Storytelling with imagery, passion and evocative language

  • Creating a personal action plan

Who Should Attend

Early career professionals or anyone interested in enhancing their fundamental verbal communication skills, including coordinators, administrative assistants, specialists, analyst, consultants, associate managers and project managers.


Learning Objectives

  • Explain Why Effective Communication Is Vital to Your Professional Success

  • Identify the Choices Individuals Make That Drive the Success or Failure of Any Communication

  • Use Actionable Strategies, Processes and Skills to Address Most Business Communications

  • Optimize Communication Skills You Already Have While Learning How to Overcome Your Limitations

  • Improve Work Relationships By Reducing Misunderstandings

  • Communicate Clearly and Appropriately—and with Greater Confidence

  • Choose the "Right" Words Even in Difficult Circumstances

  • Connect with People Whose Communication Preferences Are Different from Your Own

 

Communication: The "Make or Break" Competency

  • Describe Why Communication Is a "Make or Break" Career Competency

  • Define Your Personal Communication Strengths and Limitations

  • Define the Characteristics of Effective and Ineffective Communication

Communication Fundamentals: Sending Your Message

  • Describe the Characteristics of Effective and Ineffective "Sending" Skills

  • Use a Mental Framework to Organize Thoughts and Keep Discussions on Track

  • Pick Language That Promotes Constructive Dialogue


Hearing Others’ Messages

  • Describe the Characteristics of Effective and Ineffective Listening

  • Identify the Three Components in Every Message

  • Listen with Interest Even in the Face of Distraction

  • Select the Appropriate Technique for Paraphrasing and Summarizing What a Sender Is Saying

  • Empathize to Defuse Emotionally Charged Situations


Hearing Others’ Messages

  • Identify Their Primary Communication Style

  • Identify the Four Primary Communication Styles

  • Accommodate the Specific Communication Needs of Each Style


Understanding and Utilizing Nonverbal Communication

  • Describe Why Nonverbal Communication Is So Important

  • Identify Common Nonverbal Signals

  • Proactively Use Nonverbal Communication to Increase Communication Effectiveness

 

Structuring Your Message

  • Define a Purpose for a Discussion That Is Based on the Receiver’s Interests

  • Describe the Fundamental Principals for Structuring a Discussion

  • Open a Discussion, or Respond to a Discussion Opening, So That the Desired Goal Is Achieved

  • Manage the Content, Feelings and Intentions That Are Presented During an Interaction So That the Discussion Goals Are Achieved

  • Close a Discussion with Complete Information and on a Positive Note

  • Use a Discussion Planner to Conduct a Productive Discussion


Avoiding and Recovering from Communication Breakdowns

  • Describe the Cause and Effect Relationship Between Common Communication Breakdowns

  • Take Responsibility for Having a Productive Discussion

  • Use a Discussion Planner to Conduct a Challenging Discussion

Credits:

1.8 CEUs; 3 days

Fees

AMA Members $1,895 / Nonmembers $2095/ GSA $1,623

TRAINING CLASS TIME:

9:00 AM–5:00 PM (last day ends at 4:30 PM)

Seminar Summary:

This unique, three-day course is designed to give you a strong foundation in essential communication skills and competencies. (see full course description)

print this agenda print agenda for the Communication Bootcamp training seminar

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