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Customer Complaint Resolution Audio Conference  

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Seminar Summary:

Master the win-win secrets practiced by all first-rate customer service providers  (see full course description)

 

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Training Course Syllabus:


Customer Complaint Resolution Audio Conference

The ability to turn a complaining customer into a lifelong fan is the #1 skill you can master. A whopping 70% of customers will return to do business with you if you handle their complaints to their satisfaction. That’s why it is so critical you learn the proven strategies for resolving customer complaints found only in this brand new audio conference.

Arm yourself with these real-world complaint resolution skills—so the next time an irate customer charges in, you’re not caught off guard. You’ll learn about the emotions driving ugly customer behavior, what your best response is, the very first thing to do when a customer complains, how to say “no” and leave customers smiling—and so much more. When you’re prepared to take on any complaint and empowered to find solutions, your customers will be happy—and you’ll have more confidence, feel less stressed and earn more credibility in your organization. Do you need any more reasons to enroll in this audio conference? Sign up now!

You’ll learn:

  • The Big 3: The customer's options when he or she is unhappy
  • 3 emotions that may be driving your customer's behavior ... and how best to respond
  • How to take instant responsibility for every customer problem ... even if it’s not yours
  • Getting the authority to handle your customers’ problems
  • How to negotiate your way to a win-win agreement that leaves your customer satisfied
  • Relationship savers and communication boosters when your response must be “no”
  • Targeted strategies for making amends and bringing customers back
  • Repeat offenders: How to deal with the customer who's never happy


Audio event plus CD recording*: Just $448 (You save $50!)
Audio event Only: Just $249
Audio CD recording*: Just $249

* Each of our live audio conferences is recorded. CD recordings may be purchased when you register for a live event ($50 savings when you do), or you may purchase the CD recording separately. CDs are available 14 – 21 days after the event.

When you sign up for a SkillPath audio conference or webinar, your registration fee entitles you to one conference phone-line/webinar connection. Buy as many connections as you need and the number of people joining you to learn on each connection is totally up to you! Your single connection covers unlimited participants, and includes a workbook in pdf format each participant can print out to use. The convenience of concise training dealing with important business issues presented right in your own office or conference room—and for one low price—simply can’t be beat. You can count on SkillPath to present only the most up-to-date skills you can use right away to take the next step up your career ladder.

Conference start times:
2 p.m. Eastern
1 p.m. Central
12 p.m. Mountain
11 a.m. Pacific
10 a.m. Alaskan

Seminar Summary:

Master the win-win secrets practiced by all first-rate customer service providers  (see full course description)

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